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IE browser closes suddenly, and soundfile saying "congratulations"


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11 replies to this topic

#1 mopnglo

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Posted 22 September 2011 - 10:04 PM

When I use Internet Explorer, it closes almost 5 seconds after I open it. It won't stay open. When I reopen it, a popup says "browser session closed unexpectedly, would you like to restore last browser session?"
If I click "YES", then a bunch of windows keep opening up, even though I only had one open initially. If I close one, they all close immediately. Also, even when I think I don't have my browser running, I keep getting a soundfile which says "Congratulation, you've won...." I ran a fix which fixed the problem temporarily. My browser is so far staying open, and no soundfile messages. But I know there is some virus or spyware on my PC lurking somewhere and I can't find it.
I did run Malwarebytes a couple of weeks ago, which found a rootkit virus. Stupidly, I allowed malwarebytes to delete the file, but I didn't save the name. Could this be the problem?

Edited by Orange Blossom, 23 September 2011 - 12:41 AM.
Moved from XP to AII. ~ OB


BC AdBot (Login to Remove)

 


#2 boopme

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Posted 23 September 2011 - 02:06 PM

That's OK we will run a few tools and see if we can catch it.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.6.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.




Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, [color="#8B0000"]Post new scan log
and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mopnglo

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Posted 23 September 2011 - 03:19 PM

MiniToolBox by Farbar
Ran by Owner (administrator) on 23-09-2011 at 15:21:59
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : YOUR-BC185A12A1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

Physical Address. . . . . . . . . : 00-1C-25-6B-D9-58

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 24.116.2.50

24.116.2.34

Lease Obtained. . . . . . . . . . : Friday, September 23, 2011 3:18:06 PM

Lease Expires . . . . . . . . . . : Saturday, September 24, 2011 3:18:06 PM

Server: local2.speedtest.cableone.net
Address: 24.116.2.50

Name: google.com
Addresses: 74.125.73.105, 74.125.73.106, 74.125.73.147, 74.125.73.99
74.125.73.103, 74.125.73.104



Pinging google.com [74.125.73.104] with 32 bytes of data:



Reply from 74.125.73.104: bytes=32 time=29ms TTL=51

Reply from 74.125.73.104: bytes=32 time=29ms TTL=51



Ping statistics for 74.125.73.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 29ms, Maximum = 29ms, Average = 29ms

Server: local.speedtest.cableone.net
Address: 24.116.2.50

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=53ms TTL=50

Reply from 98.137.149.56: bytes=32 time=51ms TTL=50



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 51ms, Maximum = 53ms, Average = 52ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1c 25 6b d9 58 ...... NVIDIA nForce Networking Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.100 192.168.1.100 30
192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 20
192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 20
224.0.0.0 240.0.0.0 192.168.1.100 192.168.1.100 20
255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/23/2011 03:59:04 AM) (Source: nview_info) (User: )
Description: NVIEW : DAP: WAIT_TIMEOUT, while waiting for a read to clear - resetting read event

Error: (09/23/2011 02:03:52 AM) (Source: nview_info) (User: )
Description: NVIEW : DW20: WAIT_TIMEOUT, while waiting for a read to clear - resetting read event

Error: (09/23/2011 02:03:46 AM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, stamp 48025c30, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x4003d0a8.

Error: (09/22/2011 09:39:36 PM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/22/2011 09:33:34 PM) (Source: nview_info) (User: )
Description: NVIEW : RTHDCPL: WAIT_TIMEOUT, while waiting for a read to clear - resetting read event

Error: (09/22/2011 09:30:10 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.

Error: (09/22/2011 08:14:52 PM) (Source: Spare Backup) (User: )
Description: Failure sending stream segment: The remote name could not be resolved: 'online.sparebackup.com'
Level: ERROR
Thread: CheckUserMessages

Error: (09/22/2011 08:14:42 PM) (Source: Spare Backup) (User: )
Description: Failure sending stream segment: The remote name could not be resolved: 'online.sparebackup.com'
Level: ERROR
Thread: CheckUserMessages

Error: (09/21/2011 01:50:00 AM) (Source: nview_info) (User: )
Description: NVIEW : iexplore: WAIT_TIMEOUT, while waiting for a read to clear - resetting read event

Error: (09/21/2011 01:41:47 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x4003d0a8.
Processing media-specific event for [explorer.exe!ws!]


System errors:
=============
Error: (09/23/2011 03:18:21 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%2

Error: (09/23/2011 02:00:27 AM) (Source: System Error) (User: )
Description: Error code 100000ce, parameter1 efee4fb6, parameter2 00000008, parameter3 efee4fb6, parameter4 00000000.

Error: (09/23/2011 01:15:08 AM) (Source: Service Control Manager) (User: )
Description: The Pml Driver HPZ12 service terminated unexpectedly. It has done this 1 time(s).

Error: (09/23/2011 01:14:54 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Beep

Error: (09/23/2011 01:14:49 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%2

Error: (09/22/2011 09:39:34 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/22/2011 09:39:34 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/22/2011 09:39:34 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/22/2011 09:39:34 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/22/2011 09:39:34 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 2.0.3.13070)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Flash Player 10 Plugin (Version: 10.1.53.64)
Adobe Reader 8.1.3 (Version: 8.1.3)
AFPL Ghostscript 8.54
AFPL Ghostscript Fonts
Agile 10 Key 2.0
AiO_Scan (Version: 50.0.227.000)
Amazon Kindle For PC
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 1.1.4.7)
Apple Software Update (Version: 2.1.1.116)
Bejeweled 2 Deluxe
Big Fish Games: Game Manager (Version: 2.0.0.3)
Bonjour (Version: 1.0.104)
Canon Camera Access Library (Version: 8.1.1.17)
Canon Camera Support Core Library (Version: 7.3.1.6)
Canon Camera Window DC_DV 5 for ZoomBrowser EX (Version: 5.4.5.17)
Canon Camera Window DC_DV 6 for ZoomBrowser EX (Version: 6.2.0.8)
Canon Camera Window MC 6 for ZoomBrowser EX (Version: 6.1.0.7)
Canon G.726 WMP-Decoder (Version: 1.0.1.3)
Canon MovieEdit Task for ZoomBrowser EX (Version: 2.2.0.13)
Canon RAW Image Task for ZoomBrowser EX (Version: 2.3.0.11)
Canon RemoteCapture Task for ZoomBrowser EX (Version: 1.5.0.5)
Canon Utilities EOS Utility (Version: 1.0.3.17)
Canon Utilities PhotoStitch (Version: 3.1.17.41)
Canon Utilities ZoomBrowser EX (Version: 5.6.0.27)
CEP - Color Enable Package (Version: 8.1 (beta))
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Corel Applications
Data Entry Test 2004 Version 5.0.1
deskPDF 2.5 Standard Edition
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Download Accelerator Plus (DAP) (Version: 9104 (Build 913))
DVD Suite
eMachines Connect (Version: 1.1.0)
eMachines Games (Version: GTWY0701)
FLV Player (Version: 1.33 FC)
GIMP 2.7.0
GIMPshop .1 beta (Version: .1 beta)
Google Earth Plug-in (Version: 6.0.3.2197)
Google Update Helper (Version: 1.3.21.69)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Deskjet 1000 J110 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 1000 J110 series Help (Version: 140.0.65.65)
HP Deskjet 1000 J110 series Product Improvement Study (Version: 22.50.231.0)
HP Photo Creations (Version: 1.0.0.3781)
HP PSC & OfficeJet 5.3.B
HP Update (Version: 5.002.006.003)
iTunes (Version: 7.6.1.9)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MaxType PRO 2.8.31
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 2.0 SP3 Runtime (Version: 2.0.5050.0)
Mozart10 (Version: 10.0.1.0)
Mozilla Firefox 6.0 (x86 en-US) (Version: 6.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
NVIDIA Drivers
Picasa 2 (Version: 2.0)
Pixillion Image Converter
PIXresizer 2.0.3
Power2Go 5.0
PowerDVD (Version: 7.0.2407.0)
QFolder (Version: 1.00.0000)
QuickTime (Version: 7.69.80.9)
ReaConverter 5.5 Pro
Realtek High Definition Audio Driver (Version: 5.10.0.5490)
Recovery Software Suite eMachines (Version: 1.00.0000)
Rocket Piano Bonus Software (Version: 1.3)
Scan (Version: 5.2.0.0)
Scriptorium for TS2 (Version: 2.2f)
Sibelius Scorch Plugin 5.2.5.30 (Version: 5.2.5.30)
SimPE 0.68 (alpha)
Sims2Pack Clean Installer
Soft Data Fax Modem with SmartCP
Spare Backup (Version: 3.2)
SpeedBit Video Downloader (Version: 1146(build_389))
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
The Sims 2
The Sims 2 HomeCrafter Plus
The Sims™ 2 Apartment Life
WebFldrs XP (Version: 9.50.7523)
Windows Backup Utility (Version: 5.1)
Windows Driver Package - NVIDIA (NVENETFD) Net (11/27/2006 65.4.8) (Version: 11/27/2006 65.4.8)
Windows Driver Package - NVIDIA (nvnetbus) NVIDIA Network Bus Enumerator (11/27/2006 65.4.8) (Version: 11/27/2006 65.4.8)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 895.48 MB
Available physical RAM: 510.59 MB
Total Pagefile: 2167.34 MB
Available Pagefile: 1789.81 MB
Total Virtual: 2047.88 MB
Available Virtual: 1991.09 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:143.95 GB) (Free:77.14 GB) NTFS
2 Drive d: () (Fixed) (Total:5.08 GB) (Free:2.58 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-BC185A12A1

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini092211-01.dmp

**** End of log ****

Edited by mopnglo, 23 September 2011 - 03:22 PM.


#4 mopnglo

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Posted 23 September 2011 - 03:37 PM

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7783

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/23/2011 3:35:13 PM
mbam-log-2011-09-23 (15-35-13).txt

Scan type: Quick scan
Objects scanned: 180810
Time elapsed: 3 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 mopnglo

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Posted 23 September 2011 - 04:40 PM

It seems to be running pretty good.......and there were no malicious objects found. It looks like the problem has gone away....THANKS much! :)

#6 boopme

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Posted 23 September 2011 - 07:35 PM

Hello I would like you to fix some danger spots and run one more scan so you wont be right back.

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


Similarly Update to Adobe Reader X (10.1.0)
Note UN check the box so you do not install the toolbar,unless you really want it..

Free! Google Toolbar search Google from any web page, block pop-ups

Yes, install Google Toolbar - optional




I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 mopnglo

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Posted 24 September 2011 - 06:08 AM

C:\Documents and Settings\Guest\Application Data\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@plpickle.com\chrome\pptextlinks.jar Win32/Adware.Gamevance.Gen application deleted - quarantined
C:\Documents and Settings\Guest\Application Data\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@plpickle.com\components\pptlf.dll a variant of Win32/Adware.Gamevance.BC application cleaned by deleting - quarantined
C:\Documents and Settings\Guest\Application Data\Sun\Java\Deployment\cache\6.0\17\3a9fe111-657b962f a variant of Java/Agent.DO trojan deleted - quarantined
C:\Documents and Settings\Guest\Application Data\Sun\Java\Deployment\cache\6.0\27\316f369b-3c3b7b7f multiple threats deleted - quarantined
C:\Documents and Settings\Guest\Application Data\Sun\Java\Deployment\cache\6.0\29\6967e71d-467c98a1 a variant of Java/Agent.DM trojan deleted - quarantined
C:\Documents and Settings\Guest\Application Data\Sun\Java\Deployment\cache\6.0\50\36640072-268e05e6 multiple threats deleted - quarantined
C:\Documents and Settings\Guest\Desktop\xtras\SetupPlayPickle.exe Win32/Adware.Gamevance.AW application cleaned by deleting - quarantined
C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL Win32/Toolbar.AskSBar application cleaned by deleting - quarantined
C:\Program Files\Play Pickle\playpickle32.exe a variant of Win32/Adware.Gamevance.BA application cleaned by deleting - quarantined
C:\Program Files\Play Pickle\playpickle32.exe.tmp a variant of Win32/Adware.Gamevance.BA application cleaned by deleting - quarantined
C:\Program Files\Play Pickle\ppun.exe a variant of Win32/Adware.Gamevance.BA application cleaned by deleting - quarantined
C:\System Volume Information\_restore{39C571A2-5C6A-433B-8AC6-DBD815F09639}\RP1278\A0203473.dll a variant of Win32/Adware.Gamevance.BC application cleaned by deleting - quarantined
C:\System Volume Information\_restore{39C571A2-5C6A-433B-8AC6-DBD815F09639}\RP1278\A0203474.DLL Win32/Toolbar.AskSBar application cleaned by deleting - quarantined
C:\System Volume Information\_restore{39C571A2-5C6A-433B-8AC6-DBD815F09639}\RP1278\A0203475.exe a variant of Win32/Adware.Gamevance.BA application cleaned by deleting - quarantined
C:\System Volume Information\_restore{39C571A2-5C6A-433B-8AC6-DBD815F09639}\RP1278\A0203476.exe a variant of Win32/Adware.Gamevance.BA application cleaned by deleting - quarantined

#8 mopnglo

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Posted 24 September 2011 - 09:05 AM

Well, hopefully that took care of it........it looks like that last scan found the nasty varmint. :D
There is one more issue, and that is the images in webpages (this one for example) are not showing up. All I see are boxes with red X's in them. That started a couple of days ago.

#9 mopnglo

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Posted 24 September 2011 - 09:07 AM

The only image I can see on this page is your avatar. The rest are are all red X's. Even the buttons on this reply box (Text color, Redo, Undo) are not showing up.

#10 boopme

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Posted 26 September 2011 - 11:16 AM

OK, this looks good.

Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.

OR
clear web browser's cache

clear the Java cache




If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

Edited by boopme, 26 September 2011 - 11:35 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 mopnglo

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Posted 27 September 2011 - 11:17 PM

A big THANK YOU for all the help. The computer runs really great right now. :)

#12 boopme

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Posted 28 September 2011 - 11:12 AM

You're welcome and thanks for visiting!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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