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Windows Update on Win7 x64 won't launch


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3 replies to this topic

#1 NYKrumrie

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Posted 22 September 2011 - 05:34 PM

I'm having all kinds of issues with my Acer Laptop running Win7 Pro x64 SP1.
I have not been able to launch the "windows update" feature for weeks.
I get a notice when I boot that new updates are available. I click on the
window that says the updates is ready & nothing happens. I click on the
little flag at the bottom right corner of the screen. I select updates &
nothing happens. Then I try to go to Start-All programs-Windows Update.
I click on it. The process circle appears for a split second then nothing
happens. Basically everything I try I can not launch Windows Update. I even
tried Microsoft Fixit.exe. It found the problem but couldn't do anything about it,
Can anyone tell me what is going on & how do I fix it.
Thanks!
Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

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#2 bludgard

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Posted 23 September 2011 - 12:41 AM

To Reset and Reregister Windows Update Components

NOTE: This option is the Windows 7 version of: How do I reset Windows Update components?. It will reset Windows Update Components and reregister the BITS files and the Windows Update files to help fix Windows Update errors. This option will not clear the view update history details list as in OPTION ONE above.
1. Click on the Download button below to download this file below.

Reset_Reregister_Windows_Update_Components.bat


2. Click on Save, and save the .bat file to your Desktop.

3. Right click on the downloaded .bat file, and click on Run as administrator.

4. If prompted by UAC click on Run, then Yes (if administrator) or type in administrator's password (if standard user).

5. You will now see a elevated command prompt open and run. When it's finished, it will close automatically.

6. Restart the computer afterwards to apply.

That's it,
Shawn

This is taken from here.

As always, if you are performing such an invasive action as this, it is always a good bet to create a full image backup of your HDD in case of failure.

Edited by bludgard, 23 September 2011 - 12:47 AM.


#3 NYKrumrie

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Posted 23 September 2011 - 02:55 AM

Ok I did what you suggested. I still can not get the Start-All programs-Windows Update to launch. However if I type "windows update" in the Start search window I get several options. I click on Windows update, no luck still will not launch. However under that there is an option, "Check for updates". That Does Open the Update window & I can now check for updates. I'm not sure why the icon/button will not launch. At least there is a work around for now. Anything else I should try or look for?
Thnaks! NYK
Acer Laptop-Pent.duo 2ghz- Win7pro x64 SP1- 4GB ram- Avast!

#4 bludgard

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Posted 23 September 2011 - 10:14 AM

Just a question: Do you edit, clean or otherwise "optimize" the registry with a third party program? If so, these type of snake-oil products will usually cause more harm that good.

NYK wrote:
"I'm not sure why the icon/button will not launch."

The first thing that comes to my mind is that the icon is not linked to the program anymore. If you right-click on the start menu icon and select Properties. Check the "Target" box for an entry. I can not access my Windows 7 x64 machine to check the proper Target, but this is what I have for Win 7 X86.




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