Posted 23 September 2011 - 09:51 AM
Guys, thanks again for the replies. I know this is weird and I know the standard protocol for troubleshooting technical difficulties as I am a computer tech for our company. I've seen a lot of things in my day, but this is not standard. It's not normal. It isn't what we know or experienced. I have explained the situation exactly as it happens and I was in your shoes just two days ago.
So, since there is no way of explaining this situation effectively, I have taken some videos of the whole process which will be uploaded/served very shortly.
These videos will show everything I have explained and show the steps in which you have suggested (which were attempted multiple times before I began this post).
To recap, the CD/DVD ROM drive is the first option and "on top" in the list for boot order. (I've also tried various USB techniques which all fail.) The F12 Boot Menu options for "Internal HDD, CD/DVD Drive, NIC" and the F8 options for "Safe Mode, Last Known Good Configuration, Debugging Mode, etc." all generate the same error WINDOWS\SYSTEM32\CONFIG\SYSTEM file missing or corrupted. The (F2) BIOS configuration options will show the boot sequence as CD/DVD first and on top.
Inserting ANY form of Windows CD generates the error. Please get this next part, inserting a Linux OS CD boots fine. This tells us that the boot sequence works and so does the CD/DVD ROM drive. It also tells us that there is something terribly wrong with something that we do not understand, which is why I am posting here.
I've used this site countless times in virus removal and system restoration support for many of our clients. This is the best place for many brains to come together to figure this out.
Again, videos will be up shortly to show every step.
Thank you for your time and information, I'm sure we can figure this out!