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svchost.exe hogging cpu


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11 replies to this topic

#1 cbcnd1

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Posted 22 September 2011 - 03:52 PM

SVCHOST.EXE is hogging up to 99% of my CPU. I terminate the process and it comes back. Really slows down my computer.

Edited by hamluis, 22 September 2011 - 05:34 PM.
Moved from XP to Am I Infected.


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#2 shojen

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Posted 22 September 2011 - 04:05 PM

Hello,

The svchost.exe actually may have multiple processes within it! In order to determine which processes are being "housed" inside of the svchost.exe process:

Open a command prompt window by clicking Start > Run and type "cmd" without the quotes.
Then type "tasklist /SVC" without the quotes.

Drag the corner of the window if you need to expand the results. Scan the list for the svchost.exe service and notice how many other process are in it. Maybe you can stop some of those processes to reduce the CPU strain.

Here is a good link where I got the information: http://www.howtogeek.com/howto/windows-vista/what-is-svchostexe-and-why-is-it-running/


Regards

#3 Allan

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Posted 22 September 2011 - 04:08 PM

If any process is hogging the cpu like that your system may very well be infected. I suggest you post in the Am I Infected forum.

#4 cbcnd1

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Posted 22 September 2011 - 06:30 PM

When I enter tasklist /SVC I get the response "tasklist" is not recognozed as an internal or external command, operable program or batch file.

#5 boopme

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Posted 23 September 2011 - 02:40 PM

You should also scan the PC.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
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#6 cbcnd1

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Posted 23 September 2011 - 03:16 PM

Will post each step if that's okay - Here is MiniToolBox

MiniToolBox by Farbar
Ran by HP_Owner (administrator) on 23-09-2011 at 16:13:45
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Bruce

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : ftrdhcpuser.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : ftrdhcpuser.net

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-11-D8-B8-A6-7C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Friday, September 23, 2011 3:51:04 PM

Lease Expires . . . . . . . . . . : Saturday, September 24, 2011 3:51:04 PM

Server: myrouter.home
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.225.52, 74.125.225.48, 74.125.225.49, 74.125.225.50
74.125.225.51



Pinging google.com [74.125.225.50] with 32 bytes of data:



Reply from 74.125.225.50: bytes=32 time=13ms TTL=54

Reply from 74.125.225.50: bytes=32 time=11ms TTL=54



Ping statistics for 74.125.225.50:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 11ms, Maximum = 13ms, Average = 12ms

Server: myrouter.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=66ms TTL=50

Reply from 98.137.149.56: bytes=32 time=64ms TTL=50



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 64ms, Maximum = 66ms, Average = 65ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 11 d8 b8 a6 7c ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.3 192.168.1.3 20
192.168.1.0 255.255.255.0 192.168.1.3 192.168.1.3 20
192.168.1.3 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.3 192.168.1.3 20
224.0.0.0 240.0.0.0 192.168.1.3 192.168.1.3 20
255.255.255.255 255.255.255.255 192.168.1.3 192.168.1.3 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/23/2011 03:51:28 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.47, faulting module acdaemon.exe, version 1.1.0.47, fault address 0x0001af86.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (09/22/2011 04:40:34 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.47, faulting module acdaemon.exe, version 1.1.0.47, fault address 0x0001af86.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (09/22/2011 04:09:54 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.47, faulting module acdaemon.exe, version 1.1.0.47, fault address 0x0001af86.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (09/21/2011 10:55:05 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module unknown, version 0.0.0.0, fault address 0x04d501b1.
Processing media-specific event for [svchost.exe!ws!]

Error: (09/21/2011 10:41:32 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.47, faulting module acdaemon.exe, version 1.1.0.47, fault address 0x0001af86.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (09/21/2011 03:45:45 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.47, faulting module acdaemon.exe, version 1.1.0.47, fault address 0x0001af86.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (09/20/2011 09:03:48 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.47, faulting module acdaemon.exe, version 1.1.0.47, fault address 0x0001af86.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (09/20/2011 04:52:05 PM) (Source: Application Error) (User: )
Description: Faulting application photags autodetect.exe, version 1.0.0.1, faulting module unknown, version 0.0.0.0, fault address 0x898b0004.
Processing media-specific event for [photags autodetect.exe!ws!]

Error: (09/20/2011 03:42:47 PM) (Source: Application Error) (User: )
Description: Faulting application acdaemon.exe, version 1.1.0.47, faulting module acdaemon.exe, version 1.1.0.47, fault address 0x0001af86.
Processing media-specific event for [acdaemon.exe!ws!]

Error: (09/19/2011 07:40:28 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x001097fc.
Processing media-specific event for [svchost.exe!ws!]


System errors:
=============
Error: (09/23/2011 04:13:23 PM) (Source: Service Control Manager) (User: )
Description: The COM+ Event System service terminated unexpectedly. It has done this 1 time(s).

Error: (09/23/2011 04:13:23 PM) (Source: Service Control Manager) (User: )
Description: The Error Reporting Service service terminated unexpectedly. It has done this 1 time(s).

Error: (09/23/2011 04:13:23 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service terminated unexpectedly. It has done this 1 time(s).

Error: (09/23/2011 03:51:51 PM) (Source: DCOM) (User: SYSTEM)
Description: The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Error: (09/23/2011 03:51:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd

Error: (09/23/2011 03:51:19 PM) (Source: Service Control Manager) (User: )
Description: The CA Pest Patrol Realtime Protection Service service failed to start due to the following error:
%%2

Error: (09/23/2011 03:51:19 PM) (Source: Service Control Manager) (User: )
Description: The dvpapi service failed to start due to the following error:
%%3

Error: (09/23/2011 03:51:19 PM) (Source: Service Control Manager) (User: )
Description: The CSS DVP service failed to start due to the following error:
%%2

Error: (09/23/2011 03:51:19 PM) (Source: Service Control Manager) (User: )
Description: The Automatic LiveUpdate Scheduler service failed to start due to the following error:
%%3

Error: (09/23/2011 03:51:19 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (09/23/2011 03:51:28 PM) (Source: Application Error)(User: )
Description: acdaemon.exe1.1.0.47acdaemon.exe1.1.0.470001af86

Error: (09/22/2011 04:40:34 PM) (Source: Application Error)(User: )
Description: acdaemon.exe1.1.0.47acdaemon.exe1.1.0.470001af86

Error: (09/22/2011 04:09:54 PM) (Source: Application Error)(User: )
Description: acdaemon.exe1.1.0.47acdaemon.exe1.1.0.470001af86

Error: (09/21/2011 10:55:05 PM) (Source: Application Error)(User: )
Description: svchost.exe5.1.2600.5512unknown0.0.0.004d501b1

Error: (09/21/2011 10:41:32 PM) (Source: Application Error)(User: )
Description: acdaemon.exe1.1.0.47acdaemon.exe1.1.0.470001af86

Error: (09/21/2011 03:45:45 PM) (Source: Application Error)(User: )
Description: acdaemon.exe1.1.0.47acdaemon.exe1.1.0.470001af86

Error: (09/20/2011 09:03:48 PM) (Source: Application Error)(User: )
Description: acdaemon.exe1.1.0.47acdaemon.exe1.1.0.470001af86

Error: (09/20/2011 04:52:05 PM) (Source: Application Error)(User: )
Description: photags autodetect.exe1.0.0.1unknown0.0.0.0898b0004

Error: (09/20/2011 03:42:47 PM) (Source: Application Error)(User: )
Description: acdaemon.exe1.1.0.47acdaemon.exe1.1.0.470001af86

Error: (09/19/2011 07:40:28 PM) (Source: Application Error)(User: )
Description: svchost.exe5.1.2600.5512mshtml.dll8.0.6001.19120001097fc


=========================== Installed Programs ============================

1600 (Version: 47.0.1.000)
1600_Help (Version: 47.0.1.000)
1600Trb (Version: 47.0.1.000)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.2.159.1)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
Agere Systems PCI Soft Modem
AiO_Scan (Version: 47.0.1.000)
AiOSoftware (Version: 47.0.1.000)
Anti-Spyware (Version: 5.6.608)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.2.120)
ArcSoft PhotoImpression 5
ArcSoft VideoImpression 2
Authentium (Version: 4.93.7)
Bonjour (Version: 2.0.5.0)
BufferChm (Version: 45.4.157.000)
CA Pest Patrol Realtime Protection (Version: 001.001.0024)
CameraDrivers (Version: 4.0.0.307)
CCleaner (Version: 3.00)
Citrix ICA Web Client
Citrix XenApp Web Plugin (Version: 11.0.0.5357)
Copy (Version: 45.4.157.000)
Coupon Printer for Windows (Version: 5.0.0.0)
CP_AtenaShokunin1Config (Version: 45.4.131.000)
cp_dwSharkTaleAlbums1 (Version: 45.4.157.000)
cp_dwSharkTaleCards1 (Version: 45.4.157.000)
cp_dwShrek2Albums1 (Version: 45.4.157.000)
cp_dwShrek2Cards1 (Version: 45.4.157.000)
CP_PLSBusinessFlyers (Version: 45.4.157.000)
CreativeProjects (Version: 45.4.157.000)
CreativeProjectsTemplates (Version: 45.4.157.000)
CueTour (Version: 45.4.157.000)
Destinations (Version: 45.4.157.000)
Director (Version: 45.4.157.000)
Disney Pix 2.0 Photo (Version: 2.1.0)
Disney Pix Max Downloader (Version: 2.0.0)
DocProc (Version: 4.5.0.0)
DocumentViewer (Version: 45.4.157.000)
Easy Internet Sign-up (Version: FE UI-3.1.0.1288)
Enhanced Multimedia Keyboard Solution
Fax (Version: 47.0.1.000)
FrostWire 4.21.8 (Version: 4.21.8.0)
getPlus®_ocx
Google Update Helper (Version: 1.3.21.69)
Help and Support Additions
HP Deskjet Preloaded Printer Drivers (Version: 8.3.3.0)
HP Extended Capabilities 4.7 (Version: 4.7)
HP Image Zone 4.7 (Version: 4.7)
HP Image Zone Plus 4.5.3 (Version: 4.5.3)
HP Organize
HP Photosmart Cameras 4.0 (Version: 4.0)
HP Product Assistant (Version: 2.0.0.0)
HP Product Detection (Version: 10.7.9.0)
HP PSC & OfficeJet 4.7
HP Software Update (Version: 3.0.2.991)
HPIZplus450 (Version: 45.2.3)
HpSdpAppCoreApp (Version: 3.00.0000)
HPSystemDiagnostics (Version: 1.6.0.0)
InstantShare (Version: 45.4.157.000)
Intel® Extreme Graphics Driver
IntelliMover Data Transfer Demo
InterVideo DiscLabel
InterVideo WinDVD Creator (Version: 2.5.14.426)
InterVideo WinDVD Player (Version: 5.0-B11.668)
iTunes (Version: 10.3.1.55)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MarketResearch (Version: 45.4.158.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.04.0623)
Mirar
MobileMe Control Panel (Version: 3.1.6.0)
MSN
MSXML 4.0 (Version: 4.20.9818.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 3.5 magicMoments - HPD (Version: 3.50.151)
OpenOffice.org 3.3 (Version: 3.3.9567)
PanoStandAlone (Version: 45.4.157.000)
ParetoLogic Anti-Virus PLUS (Version: 7.0.0.0)
PC-Doctor for Windows (Version: 1.06.002)
PhoTags Express (Version: )
PhotoGallery (Version: 45.4.157.000)
Photosmart 320,370,7400,8100,8400 Series (Version: 2.0)
PokerStars
PrintScreen (Version: 43.1.5.000)
ProductContext (Version: 47.0.1.000)
PS2
PSPrinters06 (Version: 1.00.0000)
QFolder (Version: 1.00.0000)
QuickProjects (Version: 43.1.5.000)
QuickTime
QuickTime (Version: 7.69.80.9)
Readme (Version: 47.0.1.000)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
RegSupreme
Safari (Version: 5.33.21.1)
Scan (Version: 4.5.0.0)
ScannerCopy (Version: 4.5.0.0)
SkinsHP1 (Version: 45.4.157.000)
Sonic Express Labeler (Version: 1.0.0)
Sonic RecordNow! (Version: 7.22)
System Requirements Lab for Intel (Version: 4.4.24.0)
TrayApp (Version: 45.4.157.000)
Unload (Version: 4.5.0)
Verizon Help and Support Tool
Verizon PC Security Checkup (Version: 1.5.5)
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
VoiceOver Kit (Version: 1.40.128.0)
vShare Plugin
Vz In Home Agent (Version: 7.07.03)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 45.4.157.000)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format 11 runtime
Windows Media Player 11
Xvid 1.2.1 final uninstall (Version: 1.2)
Yahoo! Messenger
Zylom Games Player Plugin

========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 503.48 MB
Available physical RAM: 245.54 MB
Total Pagefile: 1221.4 MB
Available Pagefile: 830.36 MB
Total Virtual: 2047.88 MB
Available Virtual: 1993.75 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:141.44 GB) (Free:110.02 GB) NTFS
6 Drive h: (HP_RECOVERY) (Fixed) (Total:7.59 GB) (Free:2.15 GB) FAT32
10 Drive l: (PHONE) (Removable) (Total:0.02 GB) (Free:0.02 GB) FAT

========================= Users: ========================================

User accounts for \\

Administrator ASPNET Guest
HelpAssistant HP_Owner SUPPORT_388945a0
SUPPORT_fddfa904

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#7 cbcnd1

cbcnd1
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  • Local time:02:10 PM

Posted 23 September 2011 - 03:48 PM

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7783

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/23/2011 4:39:38 PM
mbam-log-2011-09-23 (16-39-38).txt

Scan type: Quick scan
Objects scanned: 202584
Time elapsed: 11 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 cbcnd1

cbcnd1
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  • 15 posts
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  • Local time:02:10 PM

Posted 23 September 2011 - 04:47 PM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-23 17:35:11
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdePort0 ST3160021A rev.8.11
Running: ci8l5hbg.exe; Driver: C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\kxldqpob.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwAdjustPrivilegesToken [0xECB488D4]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwClose [0xECB49168]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwConnectPort [0xECB494C4]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateEvent [0xECB49A36]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateFile [0xECB4EEF8]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateKey [0xECB4777E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateMutant [0xECB4990E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateNamedPipeFile [0xECB484DA]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreatePort [0xECB497CA]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateSection [0xECB48696]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateSemaphore [0xECB49B68]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateSymbolicLinkObject [0xECB4B7AA]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateThread [0xECB48E06]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwCreateWaitablePort [0xECB4986C]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwDebugActiveProcess [0xECB4B19C]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwDeleteKey [0xECB47D42]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwDeleteValueKey [0xECB480D0]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwDeviceIoControlFile [0xECB493DE]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwDuplicateObject [0xECB4C16C]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwEnumerateKey [0xECB48212]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwEnumerateValueKey [0xECB482BC]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwFsControlFile [0xECB491EA]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwLoadDriver [0xECB4B22E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwLoadKey [0xECB4775A]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwLoadKey2 [0xECB4776C]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwMapViewOfSection [0xECB4B85E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwNotifyChangeKey [0xECB48408]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenEvent [0xECB49AD8]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenFile [0xECB4EC98]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenKey [0xECB47924]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenMutant [0xECB499A6]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenProcess [0xECB48AEE]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenSection [0xECB4B7D4]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenSemaphore [0xECB49C0A]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwOpenThread [0xECB48A12]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwQueryKey [0xECB48366]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwQueryMultipleValueKey [0xECB47F8E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwQuerySection [0xECB4BB76]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwQueryValueKey [0xECB47BDE]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwQueueApcThread [0xECB4B4C4]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwRenameKey [0xECB47E56]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwReplaceKey [0xECB475F8]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwReplyPort [0xECB49F94]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwReplyWaitReceivePort [0xECB49E5A]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwRequestWaitReplyPort [0xECB4AF3C]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwRestoreKey [0xECB4EA6A]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwResumeThread [0xECB4C04E]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSaveKey [0xECB47590]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSecureConnectPort [0xECB4F18A]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSetContextThread [0xECB49024]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSetInformationToken [0xECB4A7EC]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSetSecurityObject [0xECB4B328]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSetSystemInformation [0xECB4BCB6]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSetValueKey [0xECB47A66]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSuspendProcess [0xECB4BD9A]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSuspendThread [0xECB4BEC2]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwSystemDebugControl [0xECB4B0C8]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwTerminateProcess [0xECB48C66]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwTerminateThread [0xECB48BBC]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwUnmapViewOfSection [0xECB4BA2C]
SSDT \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) ZwWriteVirtualMemory [0xECB48D46]

Code \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) FsRtlCheckLockForReadAccess
Code \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab) IoIsOperationSynchronous

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!_abnormal_termination + 114 804E2780 16 Bytes [96, 86, B4, EC, 68, 9B, B4, ...]
.text ntoskrnl.exe!_abnormal_termination + 19C 804E2808 4 Bytes [EA, 91, B4, EC]
.text ntoskrnl.exe!_abnormal_termination + 1D0 804E283C 12 Bytes [2E, B2, B4, EC, 5A, 77, B4, ...]
.text ntoskrnl.exe!_abnormal_termination + 34C 804E29B8 16 Bytes [56, 7E, B4, EC, F8, 75, B4, ...] {PUSH ESI; JLE 0xffffffffffffffb7; IN AL, DX ; CLC ; JNZ 0xffffffffffffffbb; IN AL, DX ; XCHG ESP, EAX; LAHF ; MOV AH, 0xec; POP EDX; SAHF ; MOV AH, 0xec}
.text ntoskrnl.exe!_abnormal_termination + 440 804E2AAC 12 Bytes [9A, BD, B4, EC, C2, BE, B4, ...] {CALL FAR 0xb4be:0xc2ecb4bd; IN AL, DX ; ENTER 0xb4b0, 0xec}
.text ntoskrnl.exe!IoIsOperationSynchronous 804E876A 5 Bytes JMP ECB3DC00 \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab)
.text ntoskrnl.exe!FsRtlCheckLockForReadAccess 80512959 5 Bytes JMP ECB3D826 \SystemRoot\System32\DRIVERS\klif.sys (Klif Mini-Filter [fre_wxp_x86_noagava]/Kaspersky Lab)

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\svchost.exe[528] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 001A000C
.text C:\WINDOWS\system32\svchost.exe[1284] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 001A000C
.text C:\WINDOWS\system32\svchost.exe[1352] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 001A000C
.text C:\WINDOWS\System32\svchost.exe[1484] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 0096000C
.text C:\WINDOWS\System32\svchost.exe[1484] USER32.dll!GetCursorPos 7E42974E 5 Bytes JMP 0202000A
.text C:\WINDOWS\System32\svchost.exe[1484] USER32.dll!WindowFromPoint 7E429766 5 Bytes JMP 0203000A
.text C:\WINDOWS\System32\svchost.exe[1484] USER32.dll!GetForegroundWindow 7E429823 5 Bytes JMP 0204000A
.text C:\WINDOWS\System32\svchost.exe[1484] ole32.dll!CoCreateInstance 774FF1AC 5 Bytes JMP 0095000A
.text C:\WINDOWS\system32\svchost.exe[1536] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 001A000C
.text C:\WINDOWS\system32\svchost.exe[1712] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 0092000C
.text C:\WINDOWS\system32\svchost.exe[1916] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 001A000C
.text C:\WINDOWS\system32\svchost.exe[1928] kernel32.dll!WriteFile 7C810E27 5 Bytes JMP 001A000C
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E215505 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2EDB3C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E5337 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E5269 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E52D4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E513A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E519C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E539A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2424] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E51FE C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\program files\real\realplayer\update\realsched.exe[3100] kernel32.dll!SetUnhandledExceptionFilter 7C84495D 5 Bytes [33, C0, C2, 04, 00] {XOR EAX, EAX; RET 0x4}
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E215505 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!SetWindowsHookExW 7E42820F 5 Bytes JMP 3E2E9AC9 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!CallNextHookEx 7E42B3C6 5 Bytes JMP 3E2DD12D C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2EDB3C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!UnhookWindowsHookEx 7E42D5F3 5 Bytes JMP 3E2546A6 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E5337 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E5269 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E52D4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E513A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E519C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E539A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E51FE C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] ole32.dll!CoCreateInstance 774FF1AC 5 Bytes JMP 3E2EDB98 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3384] ole32.dll!OleLoadFromStream 7752981B 5 Bytes JMP 3E3E569F C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9E78] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ADVAPI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\RPCRT4.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\Secur32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9E78] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\GDI32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9E78] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\USER32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\msvcrt.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\msvcrt.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9DEB] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9E78] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHLWAPI.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\WS2_32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\WS2_32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\WS2HELP.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\WS2HELP.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9E78] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\SHELL32.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9DEB] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExW] [6BFA9E78] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9DEB] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\psapi.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\psapi.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\NETAPI32.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\NETAPI32.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\NETAPI32.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!LoadLibraryW] [6BFA9D64] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!LoadLibraryExA] [6BFA9DEB] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!LoadLibraryA] [6BFA9CDD] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe[584] @ C:\WINDOWS\system32\userenv.dll [KERNEL32.dll!SetUnhandledExceptionFilter] [6BFA9F05] C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll (AOL Diagnostics/AOL LLC)
IAT C:\Program Files\Internet Explorer\iexplore.exe[3384] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExW] [451F1ACB] C:\Program Files\Internet Explorer\xpshims.dll (Internet Explorer Compatibility Shims for XP/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

Device Ntfs.sys (NT File System Driver/Microsoft Corporation)
Device Fastfat.SYS (Fast FAT File System Driver/Microsoft Corporation)
Device \Driver\atapi -> DriverStartIo \Device\Ide\IdeDeviceP1T1L0-17 82EC32E0
Device \Driver\atapi -> DriverStartIo \Device\Ide\IdePort0 82EC32E0
Device \Driver\atapi -> DriverStartIo \Device\Ide\IdeDeviceP0T0L0-3 82EC32E0
Device \Driver\atapi -> DriverStartIo \Device\Ide\IdePort1 82EC32E0
Device \Driver\atapi -> DriverStartIo \Device\Ide\IdeDeviceP1T0L0-f 82EC32E0
Device mrxsmb.sys (Windows NT SMB Minirdr/Microsoft Corporation)

AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device Cdfs.SYS (CD-ROM File System Driver/Microsoft Corporation)

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 sector 00: rootkit-like behavior
Disk \Device\Harddisk0\DR0 malicious Win32:MBRoot code @ sector 312575763
Disk \Device\Harddisk0\DR0 PE file @ sector 312575785
Disk \Device\Harddisk0\DR0 MBRoot/Sinowal@MBR code has been found <-- ROOTKIT !!!

---- EOF - GMER 1.0.15 ----

#9 boopme

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    To Insanity and Beyond


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Posted 23 September 2011 - 07:29 PM

To check for and confirm the MBR (Master Boot Record) rootkit....


Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 cbcnd1

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Posted 24 September 2011 - 08:26 PM

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: ST3160021A rev.8.11 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3

device: opened successfully
user: MBR read successfully
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x82EB42E0
user & kernel MBR OK
copy of MBR has been found in sector 312575760

#11 boopme

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Posted 26 September 2011 - 11:46 AM

Ok we did not a 10th line with MBR so we need to move you.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Post the GMER log you hvae above.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Orange Blossom

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Posted 26 September 2011 - 11:55 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic420605.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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