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Browser not loading pages


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#1 85551200AA

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Posted 22 September 2011 - 03:44 PM

Hello,

For the past few days I've had trouble with the internet. I'll either type in websites, or click on links and it will not load. I will have to hit "stop" and "reload" several times before it works. I'm concerned about the security of my computer. I've tried running virus scans and malware scans but nothing's come up.
Please advise me on what do do, I'd appreciate it very much!

Thanks,
Anthony

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#2 Broni

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Posted 22 September 2011 - 09:03 PM

Which browser is it?
Did you try different browser?

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#3 85551200AA

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Posted 23 September 2011 - 05:02 PM

It's Firefox. I tried Internet Explorer which was the same speed as usual, but it's a lot slower than Firefox was before the problem started, which is why I don't use it.

#4 Broni

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Posted 23 September 2011 - 05:09 PM

If you're using Firefox 3.x, close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode).
If you're using Firefox 4, or higher go Help>Restart Firefox with Add-ons Disabled.
Same issue?

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#5 85551200AA

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Posted 23 September 2011 - 05:15 PM

Yes, I'm still having the same issue with Add-ons disabled.

#6 Broni

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Posted 23 September 2011 - 05:19 PM

Create new profile and see if same issue happens.

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#7 85551200AA

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Posted 23 September 2011 - 05:27 PM

It's "normal" when I created the new profile...does this mean I lose all of my bookmarks/saved passwords/etc?

#8 Broni

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Posted 23 September 2011 - 05:29 PM

Your data from current profile is safe.

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#9 85551200AA

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Posted 23 September 2011 - 05:35 PM

I guess I worded it wrong. Is there anyway to "fix" whatever is wrong with the original profile so I can continue to use it, instead of having to use the new one I just created?

#10 Broni

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Posted 23 September 2011 - 06:02 PM

We won't know if this is a profile issue until you create a new one and see how it goes there.

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#11 85551200AA

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Posted 23 September 2011 - 06:08 PM

I did create the new profile, and it is normal. Things are much faster, and pages are loading properly.

#12 Broni

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Posted 23 September 2011 - 06:13 PM

Very good :)

Here is how to move all your data from old profile to a new profile: http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
...or you can use Mozbackup: http://mozbackup.jasnapaka.com/

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#13 85551200AA

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Posted 23 September 2011 - 06:24 PM

I just opened up the new profile, and my data was already in the profile, and it's behaving as the old one did (slow, not loading)

#14 Broni

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Posted 23 September 2011 - 07:07 PM

I did create the new profile, and it is normal. Things are much faster, and pages are loading properly.

??

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#15 85551200AA

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Posted 23 September 2011 - 07:47 PM

It didn't have any data on it before and it was fine, but when I ran MozBackup it caused it to be slow again.




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