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I Hope This Is Okay To Do


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3 replies to this topic

#1 LordMic

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Posted 22 September 2011 - 12:43 PM

Hello Everyone,
I was wondering if anyone has had an opportunity to look over the HijackThis log I posted a couple days ago.
Thank you very much for your help.

http://www.bleepingcomputer.com/forums/topic419773.html

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#2 Orange Blossom

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Posted 22 September 2011 - 12:58 PM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 130 unanswered topics, about 65 of them older than yours. The oldest is dated Sept. 17, 2011 at 3:38:10 p.m. Eastern Daylight Savings time in the U.S.A. Your log topic is dated Sept. 20, 2011 at 4:54 PM using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 LordMic

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Posted 24 September 2011 - 11:25 PM

Thank you very much for your assistance...you guys are the best :thumbsup:

#4 Orange Blossom

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Posted 28 September 2011 - 02:55 PM

Hello LordMic,

It would be helpful if you posted the logs HelpBot requested in a reply to your topic in the log forum. And if you are unable to, please explain what happens when you try to produce them.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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