Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't Access Google From IE After Malware Cleaning


  • Please log in to reply
7 replies to this topic

#1 WaterSkiLake

WaterSkiLake

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:53 PM

Posted 21 September 2011 - 11:41 AM

Hi, this is my first post so I am learning how to use this site. I successfully cleaned OpenCloud Security with RKill and Malwarebytes. However I can get not to Google.com with IE8 or a new install of FireFox. Computer runs slower now even in Safe Mode with Networking while Task Manager says 90%+ free. A rerun of MalwareBytes is error free. Tried to install HiJackThis but got an error about not having privilages even though the account has Administrator privilages. Running XP-Pro with LogMeIn remote access. Thanks for you help...

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:53 PM

Posted 21 September 2011 - 12:06 PM

Hello, you may still have some infection. I moved this to Am I Infected.

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Ensure all Firefox windows are closed.
  • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  • When prompted to run the scan, click Yes.
  • GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.




Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Edited by boopme, 21 September 2011 - 12:07 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 WaterSkiLake

WaterSkiLake
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:53 PM

Posted 21 September 2011 - 09:26 PM

Hi, thanks for assistance. Some history. My customer got OpenCloud Security and I removed it with RKill and MBam, However when done IE and FireFox would not go to Bing.com as well as Google.com, both time out. Also can't do Windows Update. Ran your entire debug plan, logs attached. Following run of MBam the reboot opened to the boot options screen and would not boot to Normal or Safe modes, only last Known Good, which is what I had to do before running MiniToolsBox. Following all this IE and FF will not go to Google or Bing. And now Outlook will not send/recieve (it did before Open Cloud Security was found). Suggestions!?

****************
GooredFix by jpshortstuff (03.07.10.1)
Log created at 17:41 on 21/09/2011 (John)
Firefox version 6.0.2 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [00:02 20/09/2011]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [01:59 10/11/2010]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [18:55 16/11/2010]

---------- Old Logs ----------

-=E.O.F=-

******************
C:\Documents and Settings\John\Application Data\bhTXqjUCeIrPyA\sysl32.dll a variant of Win32/Adware.BlueFlareAntivirus.B application cleaned by deleting - quarantined
C:\Documents and Settings\John\Application Data\Sun\Java\Deployment\cache\6.0\27\212ee35b-373867dd multiple threats deleted - quarantined
C:\WINDOWS\system32\drivers\etc\hosts Win32/Qhost trojan cleaned by deleting (after the next restart) - quarantined
************
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7766

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/21/2011 7:41:53 PM
mbam-log-2011-09-21 (19-41-53).txt

Scan type: Quick scan
Objects scanned: 293856
Time elapsed: 29 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SETUP.EXE (Trojan.Dropper) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\Temp\idenkw\setup.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
*******************
MiniToolBox by Farbar
Ran by Bob (administrator) on 21-09-2011 at 19:59:50
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

Hosts file not detected in the default directory
========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Network Connect Adapter"

set address name="Network Connect Adapter" source=dhcp
set dns name="Network Connect Adapter" source=dhcp register=PRIMARY
set wins name="Network Connect Adapter" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : MainRKG

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Intel® PRO/1000 GT Desktop Adapter

Physical Address. . . . . . . . . : 00-1B-21-68-75-D0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.51

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

71.243.0.12

Lease Obtained. . . . . . . . . . : Wednesday, September 21, 2011 7:53:03 PM

Lease Expires . . . . . . . . . . : Thursday, September 22, 2011 7:53:03 PM



Ethernet adapter Network Connect Adapter:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter

Physical Address. . . . . . . . . : 00-FF-88-C4-E5-8A

Server: Wireless_Broadband_Router.home
Address: 192.168.0.1

Name: google.com
Address: 87.125.87.103



Pinging google.com [87.125.87.103] with 32 bytes of data:



Reply from 87.125.87.103: bytes=32 time=31ms TTL=251

Reply from 87.125.87.103: bytes=32 time=30ms TTL=251


Ping statistics for 87.125.87.103:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 30ms, Maximum = 31ms, Average = 30ms

Server: Wireless_Broadband_Router.home
Address: 192.168.0.1

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Reply from 72.30.2.43: bytes=32 time=113ms TTL=248

Reply from 72.30.2.43: bytes=32 time=112ms TTL=248



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 112ms, Maximum = 113ms, Average = 112ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1b 21 68 75 d0 ...... Intel® PRO/1000 GT Desktop Adapter - Packet Scheduler Miniport
0x3 ...00 ff 88 c4 e5 8a ...... Juniper Network Connect Virtual Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.51 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.51 192.168.0.51 20
192.168.0.51 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.51 192.168.0.51 20
224.0.0.0 240.0.0.0 192.168.0.51 192.168.0.51 20
255.255.255.255 255.255.255.255 192.168.0.51 3 1
255.255.255.255 255.255.255.255 192.168.0.51 192.168.0.51 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/21/2011 07:53:07 PM) (Source: ACT! Scheduler) (User: )
Description: Service cannot be started. System.Exception: Unable to start scheduler service. Missing server configuration information.
at Act.Scheduler.SchedulerService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/21/2011 07:47:31 PM) (Source: ACT! Scheduler) (User: )
Description: Service cannot be started. System.Exception: Unable to start scheduler service. Missing server configuration information.
at Act.Scheduler.SchedulerService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/21/2011 05:35:27 PM) (Source: ACT! Scheduler) (User: )
Description: Service cannot be started. System.Exception: Unable to start scheduler service. Missing server configuration information.
at Act.Scheduler.SchedulerService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/21/2011 04:58:01 PM) (Source: ACT! Scheduler) (User: )
Description: Service cannot be started. System.Exception: Unable to start scheduler service. Missing server configuration information.
at Act.Scheduler.SchedulerService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/21/2011 11:28:09 AM) (Source: MsiInstaller) (User: John)John
Description: The installation of C:\Documents and Settings\John\My Documents\Downloads\HijackThis(1).msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (09/21/2011 11:24:06 AM) (Source: MsiInstaller) (User: John)John
Description: The installation of C:\Documents and Settings\John\My Documents\Downloads\HijackThis.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (09/21/2011 11:22:37 AM) (Source: MsiInstaller) (User: John)John
Description: The installation of C:\Documents and Settings\John\My Documents\Downloads\HijackThis.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

Error: (09/21/2011 09:18:00 AM) (Source: ACT! Scheduler) (User: )
Description: Service cannot be started. System.Exception: Unable to start scheduler service. Missing server configuration information.
at Act.Scheduler.SchedulerService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/20/2011 01:32:25 PM) (Source: ACT! Scheduler) (User: )
Description: Service cannot be started. System.Exception: Unable to start scheduler service. Missing server configuration information.
at Act.Scheduler.SchedulerService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/20/2011 01:19:36 PM) (Source: ACT! Scheduler) (User: )
Description: Service cannot be started. System.Exception: Unable to start scheduler service. Missing server configuration information.
at Act.Scheduler.SchedulerService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)


System errors:
=============
Error: (09/21/2011 07:58:52 PM) (Source: Service Control Manager) (User: )
Description: The Remote Backup service terminated unexpectedly. It has done this 1 time(s).

Error: (09/21/2011 07:57:11 PM) (Source: Service Control Manager) (User: )
Description: The Trend Micro Proxy Service service failed to start due to the following error:
%%1053

Error: (09/21/2011 07:57:11 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Trend Micro Proxy Service service to connect.

Error: (09/21/2011 07:56:38 PM) (Source: Service Control Manager) (User: )
Description: The Trend Micro Proxy Service service failed to start due to the following error:
%%1053

Error: (09/21/2011 07:56:38 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Trend Micro Proxy Service service to connect.

Error: (09/21/2011 07:54:34 PM) (Source: Service Control Manager) (User: )
Description: The IMAPI CD-Burning COM Service service failed to start due to the following error:
%%1053

Error: (09/21/2011 07:54:34 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.

Error: (09/21/2011 07:53:47 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error:
%%2

Error: (09/21/2011 07:53:47 PM) (Source: Service Control Manager) (User: )
Description: The Workstation service terminated with the following error:
%%2

Error: (09/21/2011 07:53:47 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (06/13/2011 07:19:49 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 1548751 seconds with 1020 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

2007 Microsoft Office system (Version: 12.0.6425.1000)
7-Zip 4.42
ACT! by Sage 2010 (Version: 12.0.0.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Reader 9.4.2 (Version: 9.4.2)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
Default (Version: 11.01.006)
ESET Online Scanner v3
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.5303)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Juniper Networks Network Connect 6.5.0 (Version: 6.5.0.16789)
K-Lite Mega Codec Pack 3.9.0 (Version: 3.9.0)
Kyocera Product Library (Version: 2.0.0713)
Kyocera Scanner File Utility (Version: 3.16.9)
Laser App Enterprise (Version: 9.0.0.120)
LogMeIn (Version: 4.1.1558)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (ACT7) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Morningstar Office (Version: AWD3.9.104.04)
Morningstar Office Prerequisite 3.9.1 (Version: 3.9.100)
Mozilla Firefox 6.0.2 (x86 en-US) (Version: 6.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (Version: 6.10.1129.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
QT Lite 2.5.0 (Version: 2.5.0)
Real Alternative 1.8.0 Lite (Version: 1.8.0)
Realtek High Definition Audio Driver
Remote Backup (Version: 11.01.006)
System Requirements Lab for Intel (Version: 4.3.13.0)
Thomson ONE 4.5 Build 31 (Version: 4.5.3115)
Thomson Reuters BETALink 10.2 Build 37 (Version: 10.020.037)
Trend Micro AntiVirus (Version: 17.50)
TrueCrypt (Version: 7.0a)
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime (Version: 9.0.30729)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (Version: 1)
WebEx
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Rights Management Client Backwards Compatibility SP2 (Version: 5.2.95)
Windows Rights Management Client with Service Pack 2 (Version: 5.2.95)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 3033.74 MB
Available physical RAM: 2318.21 MB
Total Pagefile: 5912.3 MB
Available Pagefile: 5285.15 MB
Total Virtual: 2047.88 MB
Available Virtual: 1988.81 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.75 GB) (Free:428.63 GB) NTFS
3 Drive e: () (Removable) (Total:14.88 GB) (Free:14.8 GB) FAT32

========================= Users: ========================================

User accounts for \\

Administrator ASPNET Bob
Guest HelpAssistant John
JohnO LogMeInRemoteUser rkgscans
SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:53 PM

Posted 22 September 2011 - 11:54 AM

Hello, for the WINDOWS updater...

We need to repair some of windows' internal registration settings
  • Please download Dial-A-Fix from one of the following mirrors:
  • Extract the zip file to your desktop.
  • Double click Dial-a-Fix.exe to start the program.
  • Press the green double checkmark box (Looks like this: Posted Image)
  • UNcheck "Empty Temp Folders", as well as "Adjust Time/Date" in the prep section. The prep section should then look like this:
    Posted Image
  • When the window looks like this, press the GO button in the bottom of the window.
    Posted Image
  • Exit/Close Dial-A-Fix

>>>
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


Similarly Update to Adobe Reader X (10.1.0)
Note UN check the box so you do not install the toolbar,unless you really want it..

Free! Google Toolbar search Google from any web page, block pop-ups

Yes, install Google Toolbar - optional



Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 WaterSkiLake

WaterSkiLake
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:53 PM

Posted 22 September 2011 - 07:48 PM

Hi, well I decided to repave it, reinstalled the OS, drivers, transferred all the files and reinstalled the apps. So please close this topic. The good news is that I learned some new tools thanks to your help! Thanks...

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:53 PM

Posted 23 September 2011 - 09:35 AM

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.


Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

You're welcome!!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 WaterSkiLake

WaterSkiLake
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:12:53 PM

Posted 23 September 2011 - 04:42 PM

Perhaps this is a second post - I repaved the computer: reload OS, data and all apps. Runs fine! Thanks for showing me some new tools...

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,917 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:53 PM

Posted 23 September 2011 - 07:38 PM

You know I thought I had answered it and said I must not have hit Post :)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users