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Internet Explorer Access Violation


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#1 Lou G

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Posted 22 January 2006 - 06:17 PM

Hi, hope you can help.
My neighbour has an old computer with WinMe and it has various problems with stability.
Currently internet explorer crashes with error code 0xc0000005 but only when the internet connection is plugged in and switched on. Firefox also has the same problem but just says it has caused an error in <unknown>. The error does not appear if there is no internet connection.
I suspect a registry problem but dont know how to proceed to detect/fix.

IE was working ok during the first part of installing BT Yahoo Broadband, managed to download loads of Yahoo components then things went wrong from the point of installing the security stuff (AV and firewall).
One or more of the following may be the cause of the problem:
1. May have been two AV products running in parallel - EZ_Antivirus and CA Antivirus
2. Win Fixer
3. plugged in Belkin wireless adaptor before installing correct drivers - older drivers were in place - and then when it prompted to find new drivers inserted driver disk but then there were errors reported I think due to files in use - selected reboot option and continued - should have cancelled in retrospect

So far, have tried to uninstall Win Fixer (not sure completely gone);
rebooted with selective startup;
tried to uninstall BT Yahoo stuff and Belkin driver;
scanned with AdAware (but signature file was way old);
HijackThis log file attached.

Thanks in advance.

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#2 Leurgy

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Posted 23 January 2006 - 08:20 AM

Hello Lou G and welcome to BC.

There is really not much point in doing anything else until you are sure that Winfixer is gone. I don't see much in that log. Was that done in Safe Mode?

See our self help guide How To Remove Winfixer / Virtumonde / Msevents / Trojan.vundo.b Options.

Are you sure the Belkin drivers are compatible with ME? I think you will find the Yahoo anti virus components too intense for that machine. Do you have an ME CD?

To get back to where you were before, boot to a command prompt only and at the C:\> type in the following exactly as shown, pressing enter after each line.

scanreg /restore

You will see a list of registry backups. Pick the most recent one that was created before you started making these changes.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#3 Lou G

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Posted 26 January 2006 - 06:28 PM

I now have more info to report, good and bad.
Good news = scanreg /restore fixed the problem.
Bad news = after some tidying up, started reinstalling stuff - everything ok with the DSL router plugged in with wired usb connection, installed ZoneAlarm and Yahoo AntiVirus (= CA EZ_Antivirus). But when I installed the Belkin wireless adapter I got the original problem back again, IE access violation.

Answers to your questions:
Belkin manual says drivers are compatible with ME
Don't have the ME CD

And I got confused over the AV program names - they are all part of the same AV thing.

I conclude that there is a problem with the Belkin wireless adapter drivers on windows ME - any further help appreciated.

#4 Leurgy

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Posted 30 January 2006 - 05:33 AM

Right on. Now what?

Look in Device Manger. ME and Wireless are mutually exclusive.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#5 Lou G

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Posted 31 January 2006 - 01:38 PM

Everything looks ok in device manager.
I did previously have wireless working on this computer, this was with an older version of the drivers and without all the BT Yahoo broadband stuff.
I could do some further trial and error to try to find what is conflicting but don't currently have access to the computer.

#6 Lou G

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Posted 02 February 2006 - 04:49 PM

Have got the wireless adapter working now :thumbsup:
The changes made were to uninstall the BT Yahoo Broadband stuff (including antivirus) and do some more tidying up including disk defrag.
Took your advice on the Yahoo AV being too much for an old ME machine and loaded AVG instead.

Cheers,
Lou G

#7 Lou G

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Posted 04 February 2006 - 04:49 PM

It seems I was a bit hasty in my previous reply.
Things were looking ok and I left my neighbour with the AVG install but he later reported that this caused the original problem to come back, Internet Explorer crashing.
Once more has been fixed temporarily by restoring the registry.
As it stands we can have either wireless access or antivirus but not both.
I am following up advice on hjt logs in another thread.




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