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e-mail hacked, possible keylogger?


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12 replies to this topic

#1 2nafish

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Posted 20 September 2011 - 05:25 AM

Hello,

This morning I was alerted that suspicious e-mails had been sent from my hotmail account. I changed my password but shortly after a message came up saying that I was signed in at 2 different locations so am concerned that there may be some keylogging software on the computer.

I have run Spybot Search & Destroy which has found no problems, but would like some assistance to ensure that the computer is clear.

Thanks in advance for your help,

2nafish

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#2 boopme

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Posted 20 September 2011 - 11:44 AM

Hello and welcome. Please run these and post the logs.
If using Teatimer,turn it off first.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 2nafish

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Posted 20 September 2011 - 12:28 PM

Hi Boopme,

Thanks for the quick response.

Please find below the results of the the MiniToolBox scan.

The MalwareBytes scan found no malicious items.

Regards,

2nafish

MiniToolBox by Farbar
Ran by David (administrator) on 20-09-2011 at 18:09:03
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Could not flush the DNS Resolver Cache: Function failed during execution.




========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "127.0.0.1,*.local"
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com

There are 15034 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : 048288820252

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-13-D3-5C-5C-F8

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : 20 September 2011 18:04:29

Lease Expires . . . . . . . . . . : 21 September 2011 18:04:29

Server: api.home
Address: 192.168.1.254

Name: google.com
Addresses: 209.85.147.104, 209.85.147.147, 209.85.147.105, 209.85.147.106
209.85.147.99, 209.85.147.103



Pinging google.com [209.85.147.105] with 32 bytes of data:



Reply from 209.85.147.105: bytes=32 time=41ms TTL=49

Reply from 209.85.147.105: bytes=32 time=40ms TTL=49



Ping statistics for 209.85.147.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 40ms, Maximum = 41ms, Average = 40ms

Server: api.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [67.195.160.76] with 32 bytes of data:



Reply from 67.195.160.76: bytes=32 time=114ms TTL=48

Reply from 67.195.160.76: bytes=32 time=113ms TTL=48



Ping statistics for 67.195.160.76:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 113ms, Maximum = 114ms, Average = 113ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 d3 5c 5c f8 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.64 192.168.1.64 20
192.168.1.0 255.255.255.0 192.168.1.64 192.168.1.64 20
192.168.1.64 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.64 192.168.1.64 20
224.0.0.0 240.0.0.0 192.168.1.64 192.168.1.64 20
255.255.255.255 255.255.255.255 192.168.1.64 192.168.1.64 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/20/2011 04:33:46 PM) (Source: MsiInstaller) (User: David)David
Description: Product: Microsoft Office 2000 Standard -- Error 1706. No valid source could be found for product Microsoft Office 2000 Standard. The Windows installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (09/13/2011 11:16:32 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 6.0.2.4262, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/30/2011 09:30:10 AM) (Source: Application Error) (User: )
Description: Faulting application teatimer.exe, version 1.6.6.32, faulting module teatimer.exe, version 1.6.6.32, fault address 0x00025e0c.
Processing media-specific event for [teatimer.exe!ws!]

Error: (08/27/2011 02:55:50 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (08/27/2011 02:55:39 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/27/2011 02:53:18 PM) (Source: Application Error) (User: )
Description: Fault bucket 223121472.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (08/27/2011 02:53:00 PM) (Source: Application Error) (User: )
Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
Processing media-specific event for [drwtsn32.exe!ws!]

Error: (08/12/2011 10:08:52 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (08/09/2011 00:29:11 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/04/2011 03:17:09 PM) (Source: Application Error) (User: )
Description: Faulting application teatimer.exe, version 1.6.6.32, faulting module teatimer.exe, version 1.6.6.32, fault address 0x00025e0c.
Processing media-specific event for [teatimer.exe!ws!]


System errors:
=============
Error: (09/20/2011 11:11:49 AM) (Source: DCOM) (User: Sue)
Description: The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (09/08/2011 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:20 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:20 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:20 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126

Error: (09/08/2011 10:31:20 AM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================
Error: (09/20/2011 04:33:46 PM) (Source: MsiInstaller)(User: David)David
Description: Product: Microsoft Office 2000 Standard -- Error 1706. No valid source could be found for product Microsoft Office 2000 Standard. The Windows installer cannot continue.(NULL)(NULL)(NULL)(NULL)

Error: (09/13/2011 11:16:32 AM) (Source: Application Hang)(User: )
Description: firefox.exe6.0.2.4262hungapp0.0.0.000000000

Error: (08/30/2011 09:30:10 AM) (Source: Application Error)(User: )
Description: teatimer.exe1.6.6.32teatimer.exe1.6.6.3200025e0c

Error: (08/27/2011 02:55:50 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (08/27/2011 02:55:39 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (08/27/2011 02:53:18 PM) (Source: Application Error)(User: )
Description: 223121472

Error: (08/27/2011 02:53:00 PM) (Source: Application Error)(User: )
Description: drwtsn32.exe5.1.2600.0dbghelp.dll5.1.2600.55120001295d

Error: (08/12/2011 10:08:52 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (08/09/2011 00:29:11 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (08/04/2011 03:17:09 PM) (Source: Application Error)(User: )
Description: teatimer.exe1.6.6.32teatimer.exe1.6.6.3200025e0c


=========================== Installed Programs ============================

AAC Decoder (Version: 7.1.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 10 Plugin (Version: 10.3.183.7)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Adobe® Photoshop® Album Starter Edition 3.2 (Version: 3.2.0)
AMD Fusion for Gaming (Version: 1.0.5)
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ATI AVIVO Codecs (Version: 10.5.0.40428)
ATI Catalyst Control Center (Version: 2.009.0714.2131)
ATI Catalyst Install Manager (Version: 3.0.812.0)
ATI Catalyst Registration (Version: 3.00.0000)
ATI HYDRAVISION (Version: 3.25.0006)
ATI Parental Control & Encoder (Version: 3.0)
ATI Problem Report Wizard (Version: 8.10)
ATI Stream SDK v2 Developer (Version: 2.3.0.0)
Audacity 1.2.6
AudibleManager (Version: 1244056.1312632.1244652.2089871648)
AutoUpdate (Version: 1.1)
Black & White® 2 Demo (Version: 1.00.0000)
Bonjour (Version: 3.0.0.2)
Borland Engine
BT Home Hub
BT Softphone 1.5.3.6
BT Voyager 205 ADSL Router
Camera RAW Plug-In for EPSON Creativity Suite (Version: 2.2.0.0)
Canon i350
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Full Existing (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Full New (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Light (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Previews Common (Version: 2009.0714.2132.36830)
Catalyst Control Center Graphics Previews Common (Version: 2011.0126.1740.31600)
Catalyst Control Center HydraVision Full (Version: 2009.0714.2132.36830)
Catalyst Control Center InstallProxy (Version: 2011.0126.1740.31600)
ccc-core-preinstall (Version: 2009.0714.2132.36830)
ccc-core-static (Version: 2009.0714.2132.36830)
ccc-core-static (Version: 2011.0126.1740.31600)
ccc-utility (Version: 2009.0714.2132.36830)
ccc-utility (Version: 2011.0126.1740.31600)
CCC Help English (Version: 2009.0714.2131.36830)
CCC Help English (Version: 2011.0126.1739.31600)
CCleaner (Version: 3.05)
Data Access Objects (DAO) 3.5
DivX Codec (Version: 6.8.5)
DivX Converter (Version: 7.1.0)
DivX Player (Version: 7.2.0)
DivX Plus DirectShow Filters
DivX Version Checker (Version: 7.1.0.2)
DivX Web Player (Version: 1.5.0)
Entropia Universe (Version: 10.0.0.28255)
Entropia Universe (Version: 11.4.4.63323)
EPSON Attach To Email (Version: 1.01.0000)
EPSON Copy Utility 3 (Version: 3.3.0.0)
EPSON Easy Photo Print (Version: 1.5.0.0)
EPSON File Manager (Version: 1.3.0.0)
EPSON Print CD (Version: 1.60.000)
EPSON Printer Software
EPSON Scan
EPSON Scan Assistant (Version: 1.10.00)
EPSON Stylus Photo RX685_690 Manual
EPSON Web-To-Page
ESET Online Scanner v3
FileZilla Client 3.1.3.1 (Version: 3.1.3.1)
FREE Hi-Q Recorder 1.92
Garmin Communicator Plugin (Version: 3.0.1)
Garmin Lifetime Updater (Version: 2.0.6)
Garmin USB Drivers (Version: 2.3.0.0)
GEAR Drivers
GearDrvs (Version: 5.0.0.2)
GIMP 2.6.11 (Version: 2.6.11)
Google Earth (Version: 6.0.3.2197)
Google SketchUp (Version: 5.0.295)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.69)
Google Video Player
GTK+ 2.10.6-1 runtime environment
H.264 Decoder (Version: 1.1.0)
HiJackThis (Version: 1.0.0)
HP Memories Disc (Version: 1.0.4.805)
HP PrecisionScan LTX
iriverter 0.16 (Version: 0.16)
iTunes (Version: 10.4.1.10)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 27 (Version: 6.0.270)
Junk Mail filter update (Version: 14.0.8117.416)
Logitech QuickCam Driver Package
Malwarebytes' Anti-Malware
Mavis Beacon Teaches Typing - Version 8
Media Library Management Wizard
MediaMonkey 3.2 (Version: 3.2)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Standard (Version: 9.00.2720)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office PowerPoint 2003 Template Pack 1 (Version: 11.0.5614.0)
Microsoft Office PowerPoint 2003 Template Pack 2 (Version: 11.0.5614.0)
Microsoft Office PowerPoint 2003 Template Pack 3 (Version: 11.0.5614.0)
Microsoft Office Project MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Project Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Project 2010 Service Pack 1 (SP1)
Microsoft Project Professional 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 Express - ENU (Version: 10.0.30319)
Microsoft Windows XP Video Decoder Checkup Utility
Microsoft Works 7.0 (Version: 07.02.0620)
Microsoft XNA Framework Redistributable 3.0 (Version: 3.0.11010.0)
MKV Splitter (Version: 1.0.1)
Movie Maker Background Music Files
Movie Maker Sound Effects
Movie Maker Title Images
Mozilla Firefox (3.6.20) (Version: 3.6.20 (en-US))
MSN
MSVC80_x86 (Version: 1.0.1.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
NetBeans IDE 6.9.1 (Version: 6.9.1)
Norton 360 (Version: 5.1.0.29)
Norton Security Scan (Version: 1.2.0)
PC Connectivity Solution (Version: 8.15.0.0)
Personal License Update Wizard for Windows Media Player
Picture Organiser (Version: 5.5.0)
PingPlotter Standard 3.20.1s (Version: 3.20.1s)
Plus! MP3 Audio Converter LE
Project64 1.6 (Version: 1.6)
Quake Live Mozilla Plugin (Version: 1.0.433)
QuickTime (Version: 7.70.80.34)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek AC'97 Audio (Version: 5.09)
RealUpgrade 1.1 (Version: 1.1.0)
Robotic Arm
Secunia PSI (2.0.0.3003)
Segoe UI (Version: 14.0.4327.805)
SiSoftware Sandra Lite 2009.SP3c (Version: 15.99.2009.5)
Sonic MyDVD (Version: 5.3.0)
Sonic RecordNow! (Version: 7.3)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.4 (Version: 4.4.0)
SUPER © v2011.build.48 (April 23, 2011) version v2011.build.48 (Version: v2011.build.48)
swMSM (Version: 12.0.0.1)
Symantec Technical Support Web Controls (Version: 1.0.0)
System Requirements Lab
VC80CRTRedist - 8.0.50727.762 (Version: 1.0.0)
Virtual Earth 3D (Beta) (Version: 1.0.610.27003)
VLC media player 1.1.11 (Version: 1.1.11)
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0)
Windows Driver Package - Nokia Modem (03/05/2008 3.7) (Version: 03/05/2008 3.7)
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0) (Version: 10/12/2007 6.85.4.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061017.133151)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Bonus Pack for Windows XP
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Playlist Import to Excel Wizard
Windows Media Player Skin Importer
Windows Media Player Tray Control
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 3039.36 MB
Available physical RAM: 2296.17 MB
Total Pagefile: 5916.32 MB
Available Pagefile: 5409.4 MB
Total Virtual: 2047.88 MB
Available Virtual: 1989.3 MB

========================= Partitions: =====================================

1 Drive c: (HDD) (Fixed) (Total:180.29 GB) (Free:68.28 GB) NTFS

========================= Users: ========================================

User accounts for \\048288820252

Administrator Andrew ASPNET
David George Guest
HelpAssistant Sue SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini082911-01.dmp

**** End of log ****

#4 boopme

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Posted 20 September 2011 - 12:48 PM

Hello again, Your HOSTS file may be infected.

If Spybots teatimer is running turn that off first.
Reset the HOSTS file
As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system.
Some types of malware will alter the HOSTS file as part of its infection. Please follow the instructions provided in How do I reset the hosts file back to the default?

To reset the hosts file automatically,go HERE click the Posted Image button. Then just follow the prompts in the Fix it wizard.


OR
Click Run in the File Download dialog box or save MicrosoftFixit50267.msi to your Desktop and double-click on it to run. Then just follow the promots in the Fix it wizard.





I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.

How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 2nafish

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Posted 20 September 2011 - 04:05 PM

Hi,

ESET scan found the following threat...

C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WildTangent3.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined


Regards,

2nafish

#6 boopme

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Posted 20 September 2011 - 08:54 PM

How is it now,do you get those messages in post 1?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 2nafish

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Posted 21 September 2011 - 04:04 AM

I haven't noticed any more suspicious behavior and no further mail has been sent out of the account.

#8 boopme

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Posted 21 September 2011 - 09:20 AM

Nice!! You need to update to JAVA 7.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 2nafish

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Posted 21 September 2011 - 10:50 AM

Hi Boopme,

Since my reply this morning, the e-mail account has been blocked for sending spam. I don't know if it is a result of the original spam or if the account has been accessed again. I have requested a password reset and am waiting for it to come through on a different e-mail account.

Regards,

2nafish

#10 2nafish

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Posted 21 September 2011 - 11:27 AM

Hi again,

I'm back into the account now and no new messages in the sent folder. Is it safe to assume the block was due to the original hack and am now all clear? Should I go ahead with the create new restore point now?

Thanks,

2nafish

#11 boopme

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Posted 21 September 2011 - 11:56 AM

I should think it is good to go.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 2nafish

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Posted 21 September 2011 - 11:59 AM

OK, that is great. Guess you can close the thread then. Thanks for your help Boopme.

#13 boopme

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Posted 21 September 2011 - 12:02 PM

You're welcome,thanks for visiting.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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