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Persistent Skip this ad pop-up


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3 replies to this topic

#1 Andy141

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Posted 20 September 2011 - 04:07 AM

Yes, I know, I'm paying the price of downloading software from a peer to peer site :whistle: Now I'm saddled with a wretched pop up that I can't get rid of --- lesson learned!!! Can someone please help me get rid of the blasted thing.

What I'm getting is repeated blank pages with a 'Skip this ad' link in the top right hand corner which, if clicked quickly enough, gets rid of the page. If not clicked quickly an advertising site appears which I can't 'escape' from unless I restart Firefox.

Edited by Andy141, 20 September 2011 - 04:12 AM.


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#2 ratman

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Posted 20 September 2011 - 05:10 AM

Hi Andy and :welcome: to BC,

To try and see what's going on I'm going to ask you to run a few tools to produce logs for me to look at if that's ok.

Step 1:
Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Step 2:
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.



Step 3:
Please download Malwarebytes' Anti-Malware (v1.51) and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.


Step 4:
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Please post the logs from Security Check, MiniToolBox, MBAM and GMER in your reply

Let me know if you have any problems running any of the tools.

How is your machine running now?

Is it only Firefox you have this problem with or Internet Explorer also?
regards, ratman

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#3 Andy141

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Posted 26 September 2011 - 11:40 PM

Hi Ratman,

Please excuse the late reply but have only just found your message today.

Fortunately, my problem has been solved by my son -- he ran all sorts of scans which found rogue files and deleted them. Don't ask me what he did as he did it whilst I was in bed by remote access. I'm in New Zealand and he is in the UK.

Subsequent to that I have also migrated to Google Chrome which I'm happy with.

I'm really sorry I haven't got back to you sooner and hope I haven't wasted too much of your time.

Regards,

George

#4 ratman

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Posted 27 September 2011 - 05:34 AM

Hi George,

I'm glad you're back up and running ok.

Thanks for letting us know.

Happy surfing.
regards, ratman

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If I have helped and you would like to show your appreciation you may Posted Image to the cause.






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