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Blue Screen on after desktop loads


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#1 mxfive

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Posted 19 September 2011 - 09:06 PM

Hi, I'm getting an inconsistant BSOD just after my desktop loads from a bootup. Meaning, sometimes it BSODs and sometimes not. I read the minidump everytime and it shows the same information. This is what it shows.


PAGE_FAULT_IN_NONPAGED_AREA

Caused by driver: win32k.sys
Caused by address: win32k.sys+2517af
Crash address: ntoskrnl.exe+7cc40

I just ran a Chkdsk /r but nothing was found. I'm thinking it may be a memory error? I have no clue. If anyone has any ideas on what could be causing this or what I can do to remedy please let me know. Thanks!

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#2 Allan

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Posted 20 September 2011 - 06:48 AM

Have you recently added any new hardware? If not, let's check the ram: To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

#3 shlack123

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Posted 20 September 2011 - 01:21 PM

It sounds like RAM to me. And while the Memtest may yield some results, I've seen this happen after a RAM upgrade and Memtest found no faults.


Of course, try Memtest, but if you don't get any faults, try removing one stick of RAM at a time until you don't get this BSOD anymore.

#4 mxfive

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Posted 20 September 2011 - 06:57 PM

i haven't added any new hardware. This started the moment i bought the desktop. For the record it' a CyberpowerPC build. It's a gaming rig with 8gb of ram that was installed at the factory when they were custom building my rig. I'll run the memtest and see what happens. Thanks for your inputs!

Edited by mxfive, 20 September 2011 - 06:57 PM.


#5 Allan

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Posted 21 September 2011 - 06:35 AM

If this is a new system I'd return in under warranty and have it replaced.




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