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Installed Something Dumb, can't boot now


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26 replies to this topic

#1 professorchaos

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Posted 19 September 2011 - 09:00 PM

Hey guys, thanks for looking at this. Recently I downloaded and installed some software which should have been clearly suspect, but I failed to heed the warnings, leading to a Google redirect thing. Anti-virus software didn't kick in fast enough and the system started to hang. Following this couldn't get to the log-on screen. Ran Extended Dell Diagnostics (this is a XPS M1530), which found several unreadable blocks, returning HD errors. Booting into safe mode is as unsuccessful, yields blue screen. Info has STOP: 0x00000024 (0x00190444, 0x87137B30, 0xC0000102, 0x00000000). Is there a recommendable removal bootable environment for USB or CD I should check out, and what other steps should I take?

Thanks again

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#2 JSntgRvr

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Posted 20 September 2011 - 12:16 AM

Most of the time it is an error in the NTFS file system that's on your hard drive.

This usually is due to one of several things:

- corruption of the structures that affect the booting sequence of the hard drive.
- corruption of the file system
- failing hard drive

To figure this out use the command prompt option in Startup Repair. (Tap on F8 during startup andin the advanced menu select "Repair your computer" Type "chkdsk /r" (without the quotes)into the command prompt window and press Enter. Once that's done, restart and run the Startup Repair option and see if that helps.

Keep us posted.

Edited by Orange Blossom, 20 September 2011 - 12:35 AM.
Moved to log forum. ~ OB

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#3 professorchaos

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Posted 20 September 2011 - 03:35 PM

Sorry, I don't see a Command Prompt option in Startup Repair. Furthermore, it doesn't seem like my operating system is listed as an option for repair.

#4 JSntgRvr

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Posted 20 September 2011 - 03:44 PM

I am sure that by search you will be able to find a Recovery CD for your system. Booting with the CD will give you the command prompt option you need to run CHKDSK /R.

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#5 professorchaos

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Posted 20 September 2011 - 05:45 PM

I tried to cd to C:\ but the result is "The file or directory is corrupted and unreadable."

#6 JSntgRvr

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Posted 20 September 2011 - 07:06 PM

Why did you do cd to C:\?

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#7 professorchaos

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Posted 20 September 2011 - 08:06 PM

So that I could run chkdsk on C:, the recovery disk was defaulting to some internal X: drive

#8 JSntgRvr

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Posted 20 September 2011 - 10:09 PM

At the default prompt, X:\sources, type CHKDSK /R and press Enter. Don't move to the C:\ drive.

Let me know then if an error message is received.

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#9 professorchaos

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Posted 20 September 2011 - 11:15 PM

nothing happens, just get X:\sources> again

#10 JSntgRvr

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Posted 21 September 2011 - 07:57 AM

Option 1

Try CHKDSK C: /R at the X:\Sources prompt. Any error message?

Option 2

Type Diskpart and wait until the Diskpart prompt appears. At the Diskpart prompt type the following and press Enter:

Select Disk 0
List volume
Select volume 1
Detail volume


Write down the information on screen and post it in your next reply. To exit Diskpart, type Exit and press Enter.

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#11 professorchaos

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Posted 21 September 2011 - 05:35 PM

chkdsk ran on C:\ corrected about a million things and took maybe two hours. There was error failed to fit event messages in event log.

#12 JSntgRvr

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Posted 21 September 2011 - 06:33 PM

Considering the amount of time it took to complete, it is an indicative that the hard drive is malfunctioning.

Were you able to boot afterwards?

Is this a 32 bit or a 64 bit System?

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#13 professorchaos

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Posted 21 September 2011 - 09:47 PM

Tried to boot, prompted to run chkdsk, did so. Said Master File Table was corrupted and aborted. Booting resumed to the point of a black screen with a movable cursor and sits there forever, as far as I can tell.

#14 JSntgRvr

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Posted 21 September 2011 - 10:01 PM

Is it a 32 or 64 bit system?

Boot with the CD and bring the computer to a command prompt. At the X:\sources prompt type the following and press Enter:

Bootrec /fixmbr

If successful attempt to boot in Normal mode.

Edited by JSntgRvr, 21 September 2011 - 10:01 PM.

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#15 professorchaos

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Posted 21 September 2011 - 10:23 PM

sorry, 32




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