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Redirect Virus


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14 replies to this topic

#1 poetist

poetist

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Posted 19 September 2011 - 01:57 AM

As well, it's my first post in the forum. I have a google and yahoo redirect virus which directs me to ads and spam when I click on search results. I have AVG, and on some of the searches, it's cleared by AVG as a good site. Oh, twice I was able to get to a real site from my search. Anyway, I've tried Malaware and Rkill, but still have the problem. Can anyone help a dummie?

Edited by hamluis, 19 September 2011 - 06:47 PM.
Split from different topic, sent PM to new OP.


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#2 Broni

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Posted 19 September 2011 - 08:55 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 poetist

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Posted 20 September 2011 - 03:22 AM

Okay here it goes, THANKS IN ADVANCE:

CHECK UP LOG:

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
AVG Free 9.0
iolo technologies' System Mechanic 5
AVG9 successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Java™ SE Runtime Environment 6 Update 1
Java 2 Runtime Environment, SE v1.4.2
Adobe Flash Player 10.3.183.5
Adobe Reader 7.1.0
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.22)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
iolo SYSTEM~1 PopupStopper.exe
``````````End of Log````````````



MINI TOOLBOX lOG:

:MiniToolBox by Farbar
Ran by Tracy (administrator) on 20-09-2011 at 01:12:20
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Poetist

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-0F-1F-47-04-95

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.4

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

68.238.64.12

Lease Obtained. . . . . . . . . . : Monday, September 19, 2011 5:35:46 PM

Lease Expires . . . . . . . . . . : Tuesday, September 20, 2011 5:35:46 PM

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.224.113, 74.125.224.114, 74.125.224.112, 74.125.224.115
74.125.224.116



Pinging google.com [74.125.224.49] with 32 bytes of data:



Reply from 74.125.224.49: bytes=32 time=36ms TTL=251

Reply from 74.125.224.49: bytes=32 time=36ms TTL=251



Ping statistics for 74.125.224.49:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 36ms, Maximum = 36ms, Average = 36ms

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.2.43, 98.137.149.56, 209.191.122.70, 67.195.160.76
69.147.125.65



Pinging yahoo.com [67.195.160.76] with 32 bytes of data:



Reply from 67.195.160.76: bytes=32 time=98ms TTL=53

Reply from 67.195.160.76: bytes=32 time=92ms TTL=53



Ping statistics for 67.195.160.76:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 92ms, Maximum = 98ms, Average = 95ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=48

Reply from 127.0.0.1: bytes=32 time<1ms TTL=48



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0f 1f 47 04 95 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.4 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.4 192.168.1.4 20
192.168.1.4 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.4 192.168.1.4 20
224.0.0.0 240.0.0.0 192.168.1.4 192.168.1.4 20
255.255.255.255 255.255.255.255 192.168.1.4 192.168.1.4 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/15/2011 09:48:27 PM) (Source: Application Hang) (User: )
Description: Hanging application avgui.exe, version 9.0.0.914, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2011 09:28:07 PM) (Source: MsiInstaller) (User: Tracy)Tracy
Description: Product: Walmart Photo Manager -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GenerateGUID script error -2147024770, : Line 6, Column 1,

Error: (08/22/2011 02:02:35 AM) (Source: Application Hang) (User: )
Description: Hanging application pspa.exe, version 4.0.0.3, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2011 01:52:59 AM) (Source: Application Hang) (User: )
Description: Hanging application realplay.exe, version 12.0.1.660, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2011 01:52:16 AM) (Source: Application Hang) (User: )
Description: Hanging application realplay.exe, version 12.0.1.660, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/17/2011 02:20:52 AM) (Source: Application Hang) (User: )
Description: Hanging application realplay.exe, version 12.0.1.660, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/17/2011 02:20:28 AM) (Source: Application Hang) (User: )
Description: Fault bucket 337816799.

Error: (08/17/2011 02:20:22 AM) (Source: Application Hang) (User: )
Description: Hanging application wmplayer.exe, version 11.0.5721.5145, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/17/2011 02:19:58 AM) (Source: Application Hang) (User: )
Description: Fault bucket -1769727711.

Error: (08/17/2011 02:19:40 AM) (Source: Application Hang) (User: )
Description: Hanging application realplay.exe, version 12.0.1.660, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (09/19/2011 05:38:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
wff

Error: (09/19/2011 05:38:04 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service hung on starting.

Error: (09/19/2011 05:36:42 PM) (Source: Service Control Manager) (User: )
Description: The McAfee.com VirusScan Online Realtime Engine service failed to start due to the following error:
%%3

Error: (09/19/2011 05:36:42 PM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (09/18/2011 02:05:58 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
wff

Error: (09/18/2011 02:05:58 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service hung on starting.

Error: (09/18/2011 02:04:35 PM) (Source: Service Control Manager) (User: )
Description: The McAfee.com VirusScan Online Realtime Engine service failed to start due to the following error:
%%3

Error: (09/18/2011 02:04:35 PM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (09/17/2011 11:53:17 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
wff

Error: (09/17/2011 11:53:17 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service hung on starting.


Microsoft Office Sessions:
=========================
Error: (09/15/2011 09:48:27 PM) (Source: Application Hang)(User: )
Description: avgui.exe9.0.0.914hungapp0.0.0.000000000

Error: (08/22/2011 09:28:07 PM) (Source: MsiInstaller)(User: Tracy)Tracy
Description: Product: Walmart Photo Manager -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GenerateGUID script error -2147024770, : Line 6, Column 1, (NULL)(NULL)(NULL)

Error: (08/22/2011 02:02:35 AM) (Source: Application Hang)(User: )
Description: pspa.exe4.0.0.3hungapp0.0.0.000000000

Error: (08/22/2011 01:52:59 AM) (Source: Application Hang)(User: )
Description: realplay.exe12.0.1.660hungapp0.0.0.000000000

Error: (08/22/2011 01:52:16 AM) (Source: Application Hang)(User: )
Description: realplay.exe12.0.1.660hungapp0.0.0.000000000

Error: (08/17/2011 02:20:52 AM) (Source: Application Hang)(User: )
Description: realplay.exe12.0.1.660hungapp0.0.0.000000000

Error: (08/17/2011 02:20:28 AM) (Source: Application Hang)(User: )
Description: 337816799

Error: (08/17/2011 02:20:22 AM) (Source: Application Hang)(User: )
Description: wmplayer.exe11.0.5721.5145hungapp0.0.0.000000000

Error: (08/17/2011 02:19:58 AM) (Source: Application Hang)(User: )
Description: -1769727711

Error: (08/17/2011 02:19:40 AM) (Source: Application Hang)(User: )
Description: realplay.exe12.0.1.660hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Download Manager (Version: 1.6.2.60)
Adobe Flash Player 10 ActiveX (Version: 10.1.82.76)
Adobe Flash Player 10 Plugin (Version: 10.3.183.5)
Adobe Reader 7.1.0 (Version: 7.1.0)
Adobe Shockwave Player (Version: 10.1.4.20)
Anonymizer SpyWare Killer + Privacy Manager (Version: 1.5)
AVG Free 9.0
Banctec Service Agreement (Version: 1.00.00)
Banctec Service Agreement (Version: 1.00.0005)
California Real Estate Exam Guide (Version: 1.00.000)
Conexant D850 56K V.9x DFVc Modem
Conexant SmartHSFi V.9x 56K DF PCI Modem
Copy (Version: 5.35.0.065)
CreativeProjects (Version: 5.35.0.059)
Dell Digital Jukebox Driver
Dell Networking Guide (Version: 1.00.0001)
Digital Line Detect (Version: 1.09)
Director (Version: 5.35.0.051)
DocProc (Version: 3.5.0.0)
DVDSentry (Version: 1.00.0000)
Facetheme (Version: 1.0)
Final Draft 6 (Version: 6.0.35)
Final Draft AV Demo
FrostWire 4.21.8 (Version: 4.21.8.0)
FrostWire 5.0.8 (Version: 5.0.8.0)
Google Chrome (Version: 14.0.835.163)
Google Update Helper (Version: 1.3.21.65)
Help and Support Customization (Version: 1.00.0000)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
HP DeskJet 610C Series (Remove only)
HP Deskjet 6500 (Version: 1.00.0000)
HP Image Zone 3.5 (Version: 3.5)
hpmdtab (Version: 2.0.479.1607)
HPSystemDiagnostics (Version: 1.5.0.0)
IHA_MessageCenter (Version: 1.1.0)
InstantShare (Version: 3.5.0.21)
Intel® Extreme Graphics Driver
Internet Explorer Default Page (Version: 1.00.03)
iolo technologies' System Mechanic 5
J2SE Runtime Environment 5.0 Update 10 (Version: 1.5.0.100)
J2SE Runtime Environment 5.0 Update 3 (Version: 1.5.0.30)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
J2SE Runtime Environment 5.0 Update 9 (Version: 1.5.0.90)
Jasc Paint Shop Photo Album (Version: 4.0.3)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Junk Mail filter update (Version: 14.0.8089.726)
Learn2 Player (Uninstall Only)
LimeWire 5.5.16 (Version: 5.5.16)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
Memories Disc Creator 2.0 (Version: 2.0.479.1607)
MiaMath
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 2.0 (Version: 2.0.50727)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft IntelliPoint
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004 (Version: 12.0.50)
Microsoft Money 2004 System Pack (Version: 12.0.80)
Microsoft National Language Support Downlevel APIs
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office XP Professional with FrontPage (Version: 10.0.2627.0)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Modem Helper (Version: 2.28)
Mozilla Firefox (3.6.22) (Version: 3.6.22 (en-US))
MSN Music Assistant
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB925672) (Version: 4.20.9839.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MUSICMATCH® Jukebox
NetWaiting (Version: 2.5.12)
PhotoGallery (Version: 5.35.0.059)
PowerDVD
QFolder (Version: 1.00.0000)
QuickProjects (Version: 5.35.0.047)
QuickTime
RealNetworks - Microsoft Visual C++ 2005 Runtime (Version: 8.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Rhapsody
Rhapsody Player Engine (Version: 1.0.604)
Segoe UI (Version: 14.0.4327.805)
SkinsHP1 (Version: 5.35.0.043)
SkinsHP2 (Version: 5.35.0.043)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
Sonic DLA (Version: 4.50)
Sonic RecordNow! (Version: 6.5.3)
Sonic Update Manager (Version: 2.80)
Timez Attack (Version: 3.51)
TotalAccess Smart Installer
TrayApp (Version: 5.35.0.035)
VC 9.0 Runtime (Version: 1.0.0)
Verizon Online Support Center
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT.Policy (x86) WinSXS MSM (Version: 8.0.50727.762)
Vz In Home Agent (Version: 8.02.27)
WebFldrs XP (Version: 9.50.6513)
WebReg (Version: 5.31.0.147)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Family Safety (Version: 14.0.8093.805)
Windows Live Favorites for Windows Live Toolbar (Version: 03.01.0146)
Windows Live Mail
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WordPerfect Office 11 (Version: 11.0)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 69%
Total physical RAM: 1534 MB
Available physical RAM: 463.91 MB
Total Pagefile: 2155.61 MB
Available Pagefile: 1284.39 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.14 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:111.73 GB) (Free:72.33 GB) NTFS
5 Drive f: (USB DISK) (Removable) (Total:0.12 GB) (Free:0.1 GB) FAT

========================= Users: ========================================

User accounts for \\POETIST

Administrator ASPNET Guest
HelpAssistant SUPPORT_388945a0 SUPPORT_3f151ab9
Tracy


**** End of log ****


MALAWARE LOG


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7725

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

9/17/2011 3:49:37 AM
mbam-log-2011-09-17 (03-49-37).txt

Scan type: Full scan (C:\|)
Objects scanned: 279151
Time elapsed: 1 hour(s), 8 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


GMER LOG:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-18 13:56:32
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 Maxtor_6Y120P0 rev.YAR41BW0
Running: 66p3m0kf.exe; Driver: C:\DOCUME~1\Tracy\LOCALS~1\Temp\pwldapow.sys


---- Kernel code sections - GMER 1.0.15 ----

init C:\WINDOWS\System32\drivers\HPFECP20.SYS entry point in "init" section [0xB0CAE080]

---- User code sections - GMER 1.0.15 ----

.text C:\program files\real\realplayer\update\realsched.exe[220] kernel32.dll!SetUnhandledExceptionFilter 7C8449FD 5 Bytes [33, C0, C2, 04, 00] {XOR EAX, EAX; RET 0x4}
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 42F0F2C1 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 430A166F C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 430A15F0 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 430A1634 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 430A157C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 430A15B6 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 430A16AA C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\IEXPLORE.EXE[1320] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 42F31676 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Mozilla Firefox\firefox.exe[4844] ntdll.dll!LdrLoadDll 7C9163A3 5 Bytes JMP 004013F0 C:\Program Files\Mozilla Firefox\firefox.exe (Firefox/Mozilla Corporation)
.text C:\Program Files\Mozilla Firefox\plugin-container.exe[5352] USER32.dll!TrackPopupMenu 7E46531E 5 Bytes JMP 1040893B C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp fssfltr_tdi.sys (Family Safety Filter Driver (TDI)/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp fssfltr_tdi.sys (Family Safety Filter Driver (TDI)/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp fssfltr_tdi.sys (Family Safety Filter Driver (TDI)/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \FileSystem\Fs_Rec \FileSystem\UdfsCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\CdfsRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\UdfsDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Cdfs \Cdfs tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)

---- EOF - GMER 1.0.15 ----

#4 Broni

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Posted 20 September 2011 - 07:10 PM

Which browser is getting redirected?

Uninstall iolo technologies' System Mechanic 5.
Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


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#5 poetist

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Posted 24 September 2011 - 01:01 AM

So sorry in replying so late to your post. I had a bit of a cold and ached like crazy.

To answer your question. . .

My browser, which is getting redirected when I do a google/yahoo search, is Firefox.

I already removed the Iola System Tech off of my computer.

Edited by poetist, 24 September 2011 - 01:13 AM.


#6 Broni

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Posted 24 September 2011 - 09:57 AM

Can you check if redirection happens in IE as well?

Also...

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Ensure all Firefox windows are closed.
  • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  • When prompted to run the scan, click Yes.
  • GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).

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#7 poetist

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Posted 25 September 2011 - 03:08 AM

IE shuts down every time I run a google/yahoo search. Now, I have discovered on Firefox, I can run a search through AVG search system, first time trying it out for a search, though.

Update: after I ran the Goore log, it appears the redirection has stopped. Thank you, thank you, thank you!!!

Here is the Goore log:

GooredFix by jpshortstuff (03.07.10.1)
Log created at 01:04 on 25/09/2011 (Tracy)
Firefox version 3.6.22 (en-US)

========== GooredScan ==========

Deleting "C:\Documents and Settings\Tracy\Application Data\Mozilla\Firefox\Profiles\xx3lzray.default\extensions\{469c71e7-5f34-40c7-83ea-5cb1dc5c8475}" -> Success!

========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{3112ca9c-de6d-4884-a869-9855de68056c} [08:31 21/11/2006]
{972ce4c6-7e08-4474-a285-3208198ce6fd} [08:25 29/06/2010]
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} [09:24 06/08/2010]
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} [02:43 28/11/2010]

C:\Documents and Settings\Tracy\Application Data\Mozilla\Firefox\Profiles\xx3lzray.default\extensions\
avg@toolbar [02:02 25/09/2011]
feedly@devhd [05:56 08/08/2010]
{3112ca9c-de6d-4884-a869-9855de68056c} [05:15 10/06/2011]
{4176DFF4-4698-11DE-BEEB-45DA55D89593} [05:56 08/08/2010]
{635abd67-4fe9-1b23-4f01-e679fa7484c1} [08:43 29/08/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [09:23 06/08/2010]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext" [07:52 16/11/2010]
"{EB132DB0-A4CA-11DF-9732-0E29E0D72085}"="C:\Program Files\Object\facetheme" [07:51 04/07/2011]
"{1E73965B-8B48-48be-9C8D-68B920ABC1C4}"="C:\Program Files\AVG\AVG2012\Firefox4\" [02:00 25/09/2011]

-=E.O.F=-

Edited by poetist, 25 September 2011 - 03:49 AM.


#8 Broni

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Posted 25 September 2011 - 09:52 AM

Very well :)

What about IE? Still some problems?

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#9 poetist

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Posted 27 September 2011 - 02:33 AM

It seems to be doing okay, as well. Thanks.

Edited by poetist, 27 September 2011 - 02:42 AM.


#10 Broni

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Posted 27 September 2011 - 11:23 AM

Very good :)

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.

=============================================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

=============================================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#11 poetist

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Posted 01 November 2011 - 04:15 AM

Well, I was out of commission for a minute, and I didn't get to do my updates.

To make a long story short, it's back -- the problem. I didn't really use the internet that much. Maybe, a week or two, with about four searches in total, before I got the dreaded redirect. This time, there is a difference, my computer is running slower and I get this Rundll32 error.

Please help.

esults of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
AVG 2012
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Java™ SE Runtime Environment 6 Update 1
Java 2 Runtime Environment, SE v1.4.2
Out of date Java installed!
Adobe Flash Player 11.0.1.152
Mozilla Firefox (3.6.23) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgnsx.exe
``````````End of Log````````````


Mini-toolbox

MiniToolBox by Farbar
Ran by Tracy (administrator) on 01-11-2011 at 00:50:56
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Poetist

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-0F-1F-47-04-95

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

68.238.64.12

Lease Obtained. . . . . . . . . . : Monday, October 31, 2011 9:30:32 PM

Lease Expires . . . . . . . . . . : Tuesday, November 01, 2011 9:30:32 PM

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.224.81, 74.125.224.82, 74.125.224.80, 74.125.224.84
74.125.224.83



Pinging google.com [74.125.224.115] with 32 bytes of data:



Reply from 74.125.224.115: bytes=32 time=21ms TTL=251

Reply from 74.125.224.115: bytes=32 time=20ms TTL=251



Ping statistics for 74.125.224.115:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 20ms, Maximum = 21ms, Average = 20ms

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 72.30.2.43, 98.137.149.56
98.139.180.149



Pinging yahoo.com [67.195.160.76] with 32 bytes of data:



Reply from 67.195.160.76: bytes=32 time=95ms TTL=52

Reply from 67.195.160.76: bytes=32 time=201ms TTL=52



Ping statistics for 67.195.160.76:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 95ms, Maximum = 201ms, Average = 148ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=48

Reply from 127.0.0.1: bytes=32 time<1ms TTL=48



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0f 1f 47 04 95 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.3 192.168.1.3 20
192.168.1.3 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.3 192.168.1.3 20
224.0.0.0 240.0.0.0 192.168.1.3 192.168.1.3 20
255.255.255.255 255.255.255.255 192.168.1.3 192.168.1.3 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/26/2011 06:03:41 PM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.51.0.1118, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x000109f9.
Processing media-specific event for [mbam.exe!ws!]

Error: (10/24/2011 11:05:46 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 1.9.2.4280, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/23/2011 00:03:44 PM) (Source: Application Error) (User: )
Description: Faulting application hpdj00.exe, version 2.323.0.0, faulting module unknown, version 0.0.0.0, fault address 0x0012e731.
Processing media-specific event for [hpdj00.exe!ws!]

Error: (09/25/2011 00:05:36 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.16574, faulting module mshtml.dll, version 7.0.6000.16587, fault address 0x00092ea0.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/24/2011 11:48:51 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.16574, faulting module mshtml.dll, version 7.0.6000.16587, fault address 0x00092ea0.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/15/2011 09:48:27 PM) (Source: Application Hang) (User: )
Description: Hanging application avgui.exe, version 9.0.0.914, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2011 09:28:07 PM) (Source: MsiInstaller) (User: Tracy)Tracy
Description: Product: Walmart Photo Manager -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GenerateGUID script error -2147024770, : Line 6, Column 1,

Error: (08/22/2011 02:02:35 AM) (Source: Application Hang) (User: )
Description: Hanging application pspa.exe, version 4.0.0.3, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2011 01:52:59 AM) (Source: Application Hang) (User: )
Description: Hanging application realplay.exe, version 12.0.1.660, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2011 01:52:16 AM) (Source: Application Hang) (User: )
Description: Hanging application realplay.exe, version 12.0.1.660, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (10/31/2011 09:32:18 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
wff

Error: (10/31/2011 09:32:18 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service hung on starting.

Error: (10/31/2011 09:30:54 PM) (Source: Service Control Manager) (User: )
Description: The McAfee.com VirusScan Online Realtime Engine service failed to start due to the following error:
%%3

Error: (10/31/2011 09:30:54 PM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (10/30/2011 11:35:35 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
wff

Error: (10/30/2011 11:35:35 AM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service hung on starting.

Error: (10/30/2011 11:34:12 AM) (Source: Service Control Manager) (User: )
Description: The McAfee.com VirusScan Online Realtime Engine service failed to start due to the following error:
%%3

Error: (10/30/2011 11:34:12 AM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (10/29/2011 00:06:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
wff

Error: (10/29/2011 00:06:55 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service hung on starting.


Microsoft Office Sessions:
=========================
Error: (10/26/2011 06:03:41 PM) (Source: Application Error)(User: )
Description: mbam.exe1.51.0.1118ntdll.dll5.1.2600.5512000109f9

Error: (10/24/2011 11:05:46 PM) (Source: Application Hang)(User: )
Description: firefox.exe1.9.2.4280hungapp0.0.0.000000000

Error: (10/23/2011 00:03:44 PM) (Source: Application Error)(User: )
Description: hpdj00.exe2.323.0.0unknown0.0.0.00012e731

Error: (09/25/2011 00:05:36 AM) (Source: Application Error)(User: )
Description: iexplore.exe7.0.6000.16574mshtml.dll7.0.6000.1658700092ea0

Error: (09/24/2011 11:48:51 PM) (Source: Application Error)(User: )
Description: iexplore.exe7.0.6000.16574mshtml.dll7.0.6000.1658700092ea0

Error: (09/15/2011 09:48:27 PM) (Source: Application Hang)(User: )
Description: avgui.exe9.0.0.914hungapp0.0.0.000000000

Error: (08/22/2011 09:28:07 PM) (Source: MsiInstaller)(User: Tracy)Tracy
Description: Product: Walmart Photo Manager -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GenerateGUID script error -2147024770, : Line 6, Column 1, (NULL)(NULL)(NULL)

Error: (08/22/2011 02:02:35 AM) (Source: Application Hang)(User: )
Description: pspa.exe4.0.0.3hungapp0.0.0.000000000

Error: (08/22/2011 01:52:59 AM) (Source: Application Hang)(User: )
Description: realplay.exe12.0.1.660hungapp0.0.0.000000000

Error: (08/22/2011 01:52:16 AM) (Source: Application Hang)(User: )
Description: realplay.exe12.0.1.660hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Download Manager (Version: 1.6.2.60)
Adobe Flash Player 10 ActiveX (Version: 10.1.82.76)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 7.1.0 (Version: 7.1.0)
Adobe Shockwave Player (Version: 10.1.4.20)
Anonymizer SpyWare Killer + Privacy Manager (Version: 1.5)
AVG 2012 (Version: 12.0.1834)
AVG 2012 (Version: 12.0.2092)
AVG 2012 (Version: 2012.0.1834)
Banctec Service Agreement (Version: 1.00.00)
Banctec Service Agreement (Version: 1.00.0005)
California Real Estate Exam Guide (Version: 1.00.000)
Conexant D850 56K V.9x DFVc Modem
Conexant SmartHSFi V.9x 56K DF PCI Modem
Dell Digital Jukebox Driver
Dell Networking Guide (Version: 1.00.0001)
Digital Line Detect (Version: 1.09)
DVDSentry (Version: 1.00.0000)
Final Draft 6 (Version: 6.0.35)
Final Draft AV Demo
FrostWire 4.21.8 (Version: 4.21.8.0)
FrostWire 5.0.8 (Version: 5.0.8.0)
Google Chrome (Version: 15.0.874.106)
Google Update Helper (Version: 1.3.21.79)
Help and Support Customization (Version: 1.00.0000)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
IHA_MessageCenter (Version: 1.1.0)
Intel® Extreme Graphics Driver
Internet Explorer Default Page (Version: 1.00.03)
J2SE Runtime Environment 5.0 Update 10 (Version: 1.5.0.100)
J2SE Runtime Environment 5.0 Update 3 (Version: 1.5.0.30)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
J2SE Runtime Environment 5.0 Update 9 (Version: 1.5.0.90)
Jasc Paint Shop Photo Album (Version: 4.0.3)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Junk Mail filter update (Version: 14.0.8089.726)
Learn2 Player (Uninstall Only)
LimeWire 5.5.16 (Version: 5.5.16)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
Memories Disc Creator 2.0 (Version: 2.0.479.1607)
MiaMath
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 2.0 (Version: 2.0.50727)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft IntelliPoint
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004 (Version: 12.0.50)
Microsoft Money 2004 System Pack (Version: 12.0.80)
Microsoft National Language Support Downlevel APIs
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office XP Professional with FrontPage (Version: 10.0.2627.0)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Modem Helper (Version: 2.28)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MSN Music Assistant
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB925672) (Version: 4.20.9839.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MUSICMATCH® Jukebox
NetWaiting (Version: 2.5.12)
PowerDVD
QuickTime
RealNetworks - Microsoft Visual C++ 2005 Runtime (Version: 8.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Rhapsody
Rhapsody Player Engine (Version: 1.0.604)
Segoe UI (Version: 14.0.4327.805)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
Sonic DLA (Version: 4.50)
Sonic RecordNow! (Version: 6.5.3)
Sonic Update Manager (Version: 2.80)
Timez Attack (Version: 3.51)
TotalAccess Smart Installer
VC 9.0 Runtime (Version: 1.0.0)
Verizon Online Support Center
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT.Policy (x86) WinSXS MSM (Version: 8.0.50727.762)
Vz In Home Agent (Version: 8.02.27)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Family Safety (Version: 14.0.8093.805)
Windows Live Favorites for Windows Live Toolbar (Version: 03.01.0146)
Windows Live Mail
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WordPerfect Office 11 (Version: 11.0)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 95%
Total physical RAM: 1534 MB
Available physical RAM: 76.45 MB
Total Pagefile: 2155.6 MB
Available Pagefile: 826.51 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.14 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:111.73 GB) (Free:70.85 GB) NTFS
5 Drive f: (USB DISK) (Removable) (Total:0.12 GB) (Free:0.09 GB) FAT

========================= Users: ========================================

User accounts for \\POETIST

Administrator ASPNET Guest
HelpAssistant SUPPORT_388945a0 SUPPORT_3f151ab9
Tracy


**** End of log ****

Malwarebytes


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8025

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

11/1/2011 2:25:33 AM
mbam-log-2011-11-01 (02-25-33).txt

Scan type: Quick scan
Objects scanned: 197933
Time elapsed: 56 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\documents and settings\Tracy\local settings\application data\servicecodec.dll (Trojan.SHarpro) -> Delete on reboot.
c:\documents and settings\all users\application data\appleupdateprofile.dll (Trojan.SHarpro.PGen) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{00018A7F-C9C2-40CD-A5D0-59F092423233} (Trojan.SHarpro) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{00018A7F-C9C2-40CD-A5D0-59F092423233} (Trojan.SHarpro) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00018A7F-C9C2-40CD-A5D0-59F092423233} (Trojan.SHarpro) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\.fsharproj (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AppleUpdateProfile (Trojan.SHarpro.PGen) -> Value: AppleUpdateProfile -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Tracy\local settings\Temp\thpm4984954598501747057.tmp (Exploit.Drop.3) -> Quarantined and deleted successfully.
c:\documents and settings\Tracy\local settings\Temp\thpm7986074076000232100.tmp (Exploit.Drop.3) -> Quarantined and deleted successfully.
c:\documents and settings\Tracy\local settings\application data\servicecodec.dll (Trojan.SHarpro) -> Delete on reboot.
c:\documents and settings\Tracy\local settings\application data\explorerwin32.dll (Trojan.SHarpro.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\all users\application data\appleupdateprofile.dll (Trojan.SHarpro.PGen) -> Delete on reboot.

Edited by poetist, 01 November 2011 - 04:30 AM.


#12 Broni

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Posted 01 November 2011 - 08:09 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#13 poetist

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Posted 02 November 2011 - 05:56 PM

Okay, this will take a minute.

I am looking at the prep. guide, and it wants me to put a firewall. Well, I've tried, but the message reads: firewall is turned off. Network admin. is using group policy to control these settings.

By the way, what are CD emulation programs? I don't do anything fancy or use CDs, if that has anything to do with it.

Edited by poetist, 02 November 2011 - 05:59 PM.


#14 Broni

Broni

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Posted 02 November 2011 - 06:27 PM

Create new topic in malware removal forum and ask all your questions there.

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#15 Orange Blossom

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Posted 03 November 2011 - 05:58 PM

Hello poetist,

If you don't know what a CD emulation program is, chances are you don't have one installed. Now, please go to steps 7 and 8 in the preparation guide and create the DDS and GMER logs and post them as a reply to your topic here: http://www.bleepingcomputer.com/forums/topic426124.html

If you are unable to create those logs, please explain what happens when you try to create them in a reply to that topic.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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