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Bluescreens, typical right?


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8 replies to this topic

#1 kodiak2010

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Posted 19 September 2011 - 06:05 PM

Ok, pretty typical to have a bluescreen thread on an XP forum right?

Well this one sucks. The first time it bluescreened, I saw something about a bad driver for an AGP card, funny thing is, there's no AGP or PCI-E slots in the computer. The computer is a Dimension 3100... time for an upgrade right?

Anyway, when the bluescreen comes up, the stop error numbers are 0x0000008E(0xC0000005,0x8054BFD2,0xA90D8B1C,0x00000000)

Searching these numbers brings up results until I hit the 0xA90D8B1C line, then it just drops everything.

Any ideas?
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#2 Broni

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Posted 19 September 2011 - 08:39 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 kodiak2010

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Posted 20 September 2011 - 03:27 PM

==================================================
Dump File : Mini091911-01.dmp
Crash Time : 9/19/2011 6:53:58 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0x80865ec8
Parameter 2 : 0x00000001
Parameter 3 : 0x8054bfd2
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74fd2
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+74fd2
Stack Address 1 : ntoskrnl.exe+10e670
Stack Address 2 : ntoskrnl.exe+10ea7f
Stack Address 3 : ntoskrnl.exe+11a76b
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091911-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini091811-02.dmp
Crash Time : 9/18/2011 6:45:26 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8054b10d
Parameter 3 : 0xa92e89ac
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7410d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+7410d
Stack Address 1 : ntoskrnl.exe+7475f
Stack Address 2 : ntoskrnl.exe+10ef41
Stack Address 3 : ntoskrnl.exe+11a76b
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091811-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini091811-01.dmp
Crash Time : 9/18/2011 9:11:58 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xaa5048e1
Parameter 3 : 0xa968da4c
Parameter 4 : 0x00000000
Caused By Driver : afd.sys
Caused By Address : afd.sys+d8e1
File Description : Ancillary Function Driver for WinSock
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6081 (xpsp_sp3_gdr.110216-1627)
Processor : 32-bit
Crash Address : afd.sys+d8e1
Stack Address 1 : afd.sys+2b5e
Stack Address 2 : ntoskrnl.exe+a94ad
Stack Address 3 : ntoskrnl.exe+a2298
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091811-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini091711-01.dmp
Crash Time : 9/17/2011 5:37:44 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x004fad98
Parameter 3 : 0xf77fda10
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+10ef
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6119 (xpsp_sp3_gdr.110602-1657)
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 : win32k.sys+b8f3f
Stack Address 3 : win32k.sys+1112
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini091711-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini040406-01.dmp
Crash Time : 4/4/2006 12:00:33 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8054bfd2
Parameter 3 : 0xa90d8b1c
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74fd2
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+74fd2
Stack Address 1 : ntoskrnl.exe+e9de0
Stack Address 2 : ntoskrnl.exe+ea4de
Stack Address 3 : ntoskrnl.exe+115f41
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini040406-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================
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#4 Broni

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Posted 20 September 2011 - 08:13 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

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  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#5 kodiak2010

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Posted 22 September 2011 - 03:44 PM

We actually got the situation figured out. Thank you for the help anyway.
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#6 Broni

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Posted 22 September 2011 - 07:41 PM

Care to share the solution?

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#7 OldPhil

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Posted 22 September 2011 - 07:49 PM

having that same machine as my backup has me thinking the Dell drivers have an issue or were not loaded.

Honesty & Integrity Above All!


#8 kodiak2010

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Posted 23 September 2011 - 04:17 PM

We didn't really get a chance to fix it, the customer just wanted their computer back. I believe they are getting a new one instead, probably for the better, that computer was a bit dated.
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#9 Broni

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Posted 23 September 2011 - 04:27 PM

Thanks :)

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