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Windows 7

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#1 judylee88


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Posted 19 September 2011 - 05:49 PM

I cannot open the start menu or open any downloads. When I click on any of these the screen flashes blue then goes away. At times it flashs and opens a little window and ask me to type in the folder name where I want to put the download. I cannot open system restore until I go through the help menu and it gives me the link. I can open the icons on the desktop. I use Internet Explorer for my browser but, it does this no matter which browser I use. I sure hope someone can help me. I have Windows 7 64 bit Dell Inspiron. I am at my wits end. H-E-L-P

Edited by judylee88, 19 September 2011 - 05:58 PM.

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#2 Layback Bear

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Posted 20 September 2011 - 05:51 AM

Well I sure will try. First off have you run any security scans or have you been infected lately? Do you have any Tune my computer or registry fixer uppers programs installed?
These things can cause all kinds of problems. Try this sfc /scannow. Go to the Command Prompt, right click, run as admin. Type in sfc /scannow hit enter and let it do it's thing. Notice the space between the c and /. This will check your systems files. If it finds a problem run it two more times. Some times it can't fix all the problems at the same time.
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