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BSOD


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23 replies to this topic

#1 JRock8908

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Posted 19 September 2011 - 02:18 PM

Hello I'm new to this forum and apologize in advance for my lack of knowledge and computer finesse. My problem is that I keep receiving a Blue Screen after logging into windows always within a few minutes. I am able to operate in Safe Mode with Networking just fine. I'll list the BCCODE along with the following codes related to this error:

BCCODE: 1000008e
BCP1:C0000005
BCP2:83798487
BCP3:ADB3E75c
BCP4:0000 0000

I've been told that this is a memory issue, I ran a memory check from ( Idk where exactly, it was an option given during the boot screen) and no issues were found. I tried updating my graphics card driver, which did update but did not solve the issue. This problem Has only been around for about a day now and I seem to be getting no where with malwarebytes and Microsoft Security essentials.

Hope this is enough information, if not I can always attempt to locate anything else that might be useful.

Thanks

p.s I have tried a system restore but sadly that also did not work :(

Edited by JRock8908, 19 September 2011 - 02:19 PM.


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#2 Allan

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Posted 19 September 2011 - 02:23 PM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 JRock8908

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Posted 19 September 2011 - 02:36 PM

Thanks for the fast respond :)

Well the first thing I noticed was my audio no longer working (No devices installed ect..) I restarted and it loaded fine, my audio was back, but then BAM!! BSOD :(

Here is the Info requested

==================================================
Dump File : 091911-45240-01.dmp
Crash Time : 9/19/2011 2:35:03 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83798487
Parameter 3 : 0xadb3e75c
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntkrnlpa.exe+3758e
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\091911-45240-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 151,384
==================================================

==================================================
Dump File : 091911-49967-01.dmp
Crash Time : 9/19/2011 1:43:10 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x833d8487
Parameter 3 : 0xabd0f75c
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntkrnlpa.exe+3758e
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\091911-49967-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 150,160
==================================================

==================================================
Dump File : 091911-49998-01.dmp
Crash Time : 9/19/2011 1:37:27 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x833c4487
Parameter 3 : 0xa03c475c
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntkrnlpa.exe+3758e
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd
Computer Name :
Full Path : C:\Windows\Minidump\091911-49998-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 151,384
==================================================

==================================================
Dump File : 090111-49811-01.dmp
Crash Time : 9/1/2011 12:28:19 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83406487
Parameter 3 : 0x9de6f434
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntkrnlpa.exe+3c4bc
Stack Address 2 : ntkrnlpa.exe+2dfb1d
Stack Address 3 : ntkrnlpa.exe+1b8d93
Computer Name :
Full Path : C:\Windows\Minidump\090111-49811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 150,616
==================================================

#4 Allan

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Posted 19 September 2011 - 02:46 PM

Unfortunately that error can be caused by any number of things. Here are some suggestions:

1) Open device manager - any yellow or red symbols? If so, let us know.

2) Check for a bios update

3) To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

4) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

5) Run full scans with both your anti virus app and with MalwareBytes.

6) If nothing else works, try a selective startup: Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#5 JRock8908

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Posted 19 September 2011 - 03:04 PM

Actually, in reply to 1) there is a device named Base system device in the other devices tab. This has a yellow ! next to it, its file location is PCI bus 7, device 9, function 3

#6 Allan

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Posted 19 September 2011 - 03:06 PM

What's the make and model of your computer?

#7 JRock8908

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Posted 19 September 2011 - 03:09 PM

HP Pavillion dv6000

Sorry thats not correct

Hp Pavilion dv6885se Special edition notebook PC

Edited by JRock8908, 19 September 2011 - 03:12 PM.


#8 Allan

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Posted 19 September 2011 - 03:13 PM

http://h30434.www3.hp.com/t5/Notebook-Hardware/Unknown-Devices-Drivers-HP-dv6885se-Windows-7/td-p/199521

#9 JRock8908

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Posted 19 September 2011 - 03:39 PM

Thanks Allan, fixed that issue but sadly it was only a card reader...I'll continue through the list you gave me.

#10 Allan

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Posted 19 September 2011 - 03:45 PM

Okay, well.... one step at a time :)

#11 JRock8908

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Posted 19 September 2011 - 06:28 PM

Well step 3) finally finished but it took so long that i wasn't even around to see the results. It just continued booting and then at the logging screen I noticed that it kept blue screening. :( I'm just assuming then that there was anything detected during the disk check.

Edited by JRock8908, 19 September 2011 - 06:28 PM.


#12 Allan

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Posted 20 September 2011 - 06:42 AM

Well, whether or not there were any issues detected, chkdsk /r would have attempted to repair them. If there were any "unrecoverable" errors it would not have rebooted when it was finished.

#13 JRock8908

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Posted 20 September 2011 - 07:12 AM

I did the Ram check, I let it run over night for like 7 hours. I think it repeated 9 times and no errors were detected. I hope this means that its not a hardware issue :)

#14 Allan

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Posted 20 September 2011 - 07:23 AM

It means the hd and ram are probably not the cause. Let's keep going.

#15 AustrAlien

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Posted 20 September 2011 - 07:36 AM

Crash Address : ataport.SYS+6487
Stack Address 1 : ntkrnlpa.exe+3758e
Stack Address 2 : MpFilter.sys+bc7
Stack Address 3 : MpFilter.sys+ddfd

@ Allan

Based on the minidumps provided, it would seem that a clue as to the source of the problem may be with MpFilter.sys "Microsoft Malware Protection Driver".
AustrAlien
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