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Audio Problems

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#1 LostNConfused


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Posted 17 September 2011 - 12:07 PM

I see that there are a lot of people here that are having the same problem. This is what I found that restored my sound

- Under 'Sound and Audio Devices' on the Control Panel: 'No Audio Device' under the 'Volume' tab
- Device installed properly in Device Manager
- Some audio in some programs (I was able to get it to work properly in Windows Media Player before a complete fix by going to Tools -> Options -> Devices -> Speakers -> Properties -> Select your sound card)
- Various driver solutions (new, old, from manufacturer, install CD, etc.) don't work

Other symptoms I experienced which other seekers might find useful

- Using run -> dxdiag: go to the 'Sound' tab and 'Test DirectSound' My results were 'DirectSound test results: Failure at Step3 (DirectSoundCreate): HRESULT = 0x8878000a'
- It didn't matter what sound card I used, onboard or an add-in PCI card
- The BIOS settings for the onboard sound were correct and disabled when using the add-in PCI card
- WMP would return an error (before I used the above fix) of C00D11BA

The solution that fixed it for me:
1 - run -> services.msc
2 - Find the 'Windows Audio' service
3 - If it's set to 'Manual' or 'Disabled', there's your problem. Right-click on it to pull up the properties and set it to 'Automatic'
(If the service was set to 'Manual', it's an on-demand setting which might explain why some users were able to use sound after a driver install [flicks service 'on'] but not after a reboot [no installation program to flick the switch] It would explain Creative diagnostics getting sound too)
4 - Start the service and hopefully you'll get sound

I too am having an issue with my sound. I followed the instructions given but when I click start to start the service I'm given an error message which says windows could not start windows audio service on local computer. Error 1059:Circular service dependency was specified. Please help, I'm ready to toss this computer :(

Edited by hamluis, 19 September 2011 - 12:22 PM.
Edited, split from different topic, sent PM to new OP.

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#2 Plastic Nev

Plastic Nev

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  • Location:in front of a monitor in Lancashire UK.
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Posted 18 September 2011 - 01:29 PM

you would be better off starting a new thread for your problem, it certainly isn't connected to the solution described on this thread, plus helpers may not see your question here.

Why all the fuss, I already have Windows 8. Three windows at the front, and five at the back since I bought the house.
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