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Windows cannot access the specified device


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4 replies to this topic

#1 jcham

jcham

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  • 8 posts
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  • Local time:08:55 PM

Posted 19 September 2011 - 09:32 AM

[b]I have had this problem on and off since my purchase of this hp pavilion. When I try to install software I have downloaded or have the cd for i get the following message. "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." If I use the trick to change the name of the exe file to notepad I can sometimes get the program to install but most times not. I have virus checked with Avast, Malware bytes, and adaware. All say I dont have a virus. Here is my system info and my hitacthis report.

SYSTEM INFO:
ReSysInfo
ReSysInfo, Version 2.2
Report done by John.


BIOS Information

General BIOS Information
Vendor Unknown
Version HPQOEM - 20100210
Release Date 08/16/32


CMOS Information

CMOS Information
CMOS Detection Support Not implemented for WinNT-based systems


Desktop Information

Resolution
Screen Width (Pixel) 1280 px
Screen Height (Pixel) 800 px
Bits Per Pixel 32 bits/px
Colors True Color (32 bit)
Color Planes 1 plane(s)

Physical Display
Width 452 mm
Height 282 mm

Pixels Per Logical Inch Along The Display
Width 120 px/inch
Height 120 px/inch

Desktop Settings
Grid Granularity 0 px
Display Scheme

Desktop Wallpaper
Wallpaper Tile 0
Wallpaper Style 10
Wallpaper Pattern None
Wallpaper File C:\Users\John\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg

Active Desktop
Enable Components Yes
Can Add Components Yes
Can Delete Components Yes
Can Edit Components Yes

Effects
Drag Full Windows Enabled
Font Smoothing Enabled
Hot Tracking Color (RGB) 0 102 204
Cursor Blink Rate 530
Warning Beeper On

Screen Saver
Currently running Screensaver running
TimeOut 10 minutes


DirectX Information

General DirectX Information
Product Name Microsoft® Windows® Operating System
DirectX Version DirectX 1.7600, Build 16385
Number Of DirectDraw Devices 1 device(s)
Number Of DirectSound WaveOut Devices 1 device(s)
Number Of DirectSound Capture Devices 1 device(s)

DirectDraw Device #1: NVIDIA GeForce 6150SE nForce 430
Device Description NVIDIA GeForce 6150SE nForce 430
Manufacturer NVIDIA Corporation
Driver Product Name NVIDIA Windows Vista WDDM driver
Driver File nvd3dum.dll
Driver Version 0.00.00.0000
Unique Device Identifier D7B71E3E-4090-11CF-8C73990A0DC2CD35
Vendor ID 000010DE
Sub-System ID 2A99103C
Device ID 000003D0
Revision 000000A2
WHQL Certification Level 00000001

DirectSound Device: {0.0.0.00000000}.{c4738083-764f-495c-adea-00d5568c76f2}
Description Speakers (Realtek High Definition Audio)
Driver Name {0.0.0.00000000}.{c4738083-764f-495c-adea-00d5568c76f2}
Unique Device Identifier C4738083-764F-495C-ADEA00D5568C76F2

DirectSound Capture Device: {0.0.1.00000000}.{cf228942-e4a2-4fba-b665-31c42c3929f7}
Description Line In (Realtek High Definition Audio)
Driver Name {0.0.1.00000000}.{cf228942-e4a2-4fba-b665-31c42c3929f7}
Unique Device Identifier CF228942-E4A2-4FBA-B66531C42C3929F7

Advanced DirectDraw Settings
AGP Support Unknown
Multi-Monitor Debugging Unknown
MMX Unknown
NoSysLock On Lock For Lower Res. Unknown
3D Wider Surfaces Support Unknown
Software Emulation Layer (SEL) Forced Unknown
Print Screen Ability Unknown
ModeX Forced For EGA Or Lower Video Cards Unknown
Show Frame Rate Ability Unknown


Drives Information

General Drives Information
Number Of Removable Drives 3
Number Of Fixed Drives 3
Number Of CD-ROM/DVD Drives 1
Number Of RAM Drives 0
Number Of Network Drives 0

Drive C (Fixed drive)
Drive Type Fixed drive
Drive Name HP
File System NTFS
Disk Capacity 585.17 GB
Free Disk Space 514.35 GB
Disk Full Percent 12.10%
Sectors Per Cluster 8
Bytes Per Sector 512
Free Clusters 134832607
Total Clusters 153399039
Serial Number 3C57-2120
Maximum Filename Length 255
File System Preserves The Filename Case Case is preserved
Case-sensitive Filenames Case-sensitive
Unicode In Filenames Supports unicode
Persistent ACLs Preserved and enforced ACLs
File-based Compression Support File-based compression supported
Compressed Volume Volume is not compressed
Encrypted File System Support Encrypted File System (EFS) supported
Object Identifier Support Object identifiers supported
Reparse Point Support Reparse points supported
Sparse Files Support Sparse files supported
Disk Quotas Support Disk quotas supported

Drive D (Fixed drive)
Drive Type Fixed drive
Drive Name FACTORY_IMAGE
File System NTFS
Disk Capacity 10.90 GB
Free Disk Space 1.95 GB
Disk Full Percent 82.13%
Sectors Per Cluster 8
Bytes Per Sector 512
Free Clusters 510764
Total Clusters 2857727
Serial Number 7C1D-54B8
Maximum Filename Length 255
File System Preserves The Filename Case Case is preserved
Case-sensitive Filenames Case-sensitive
Unicode In Filenames Supports unicode
Persistent ACLs Preserved and enforced ACLs
File-based Compression Support File-based compression supported
Compressed Volume Volume is not compressed
Encrypted File System Support Encrypted File System (EFS) supported
Object Identifier Support Object identifiers supported
Reparse Point Support Reparse points supported
Sparse Files Support Sparse files supported
Disk Quotas Support Disk quotas supported

Drive E (CD-ROM/DVD drive)
Drive Type CD-ROM/DVD drive
Drive Name PS_AIO_05_C4600_
File System CDFS
Disk Capacity 301.92 MB
Free Disk Space 0.0 KB
Disk Full Percent 100.00%
Sectors Per Cluster 1
Bytes Per Sector 2048
Free Clusters 0
Total Clusters 154582
Serial Number 0436-5418
Maximum Filename Length 110
File System Preserves The Filename Case Case is not preserved
Case-sensitive Filenames Case-sensitive
Unicode In Filenames Supports unicode
Persistent ACLs No preserved and enforced ACLs
File-based Compression Support File-based compression not supported
Compressed Volume Volume is not compressed
Encrypted File System Support Encrypted File System (EFS) not supported
Object Identifier Support Object identifiers not supported
Reparse Point Support Reparse points not supported
Sparse Files Support Sparse files not supported
Disk Quotas Support Disk quotas not supported

Drive F (Fixed drive)
Drive Type Fixed drive
Drive Name SEAGATE
File System NTFS
Disk Capacity 279.46 GB
Free Disk Space 149.05 GB
Disk Full Percent 46.67%
Sectors Per Cluster 8
Bytes Per Sector 512
Free Clusters 39071841
Total Clusters 73258400
Serial Number 88E4-CF0F
Maximum Filename Length 255
File System Preserves The Filename Case Case is preserved
Case-sensitive Filenames Case-sensitive
Unicode In Filenames Supports unicode
Persistent ACLs Preserved and enforced ACLs
File-based Compression Support File-based compression supported
Compressed Volume Volume is not compressed
Encrypted File System Support Encrypted File System (EFS) supported
Object Identifier Support Object identifiers supported
Reparse Point Support Reparse points supported
Sparse Files Support Sparse files supported
Disk Quotas Support Disk quotas supported

Drive G (Removable drive)
Drive Type Removable drive
Drive Name
File System
Disk Capacity 0.0 KB
Free Disk Space 0.0 KB
Disk Full Percent 0.00%
Sectors Per Cluster 0
Bytes Per Sector 0
Free Clusters 0
Total Clusters 0
Serial Number 0000-0000
Maximum Filename Length 0
File System Preserves The Filename Case Case is not preserved
Case-sensitive Filenames Not case-sensitive
Unicode In Filenames No Unicode support
Persistent ACLs No preserved and enforced ACLs
File-based Compression Support File-based compression not supported
Compressed Volume Volume is not compressed
Encrypted File System Support Encrypted File System (EFS) not supported
Object Identifier Support Object identifiers not supported
Reparse Point Support Reparse points not supported
Sparse Files Support Sparse files not supported
Disk Quotas Support Disk quotas not supported

Drive H (Removable drive)
Drive Type Removable drive
Drive Name
File System
Disk Capacity 0.0 KB
Free Disk Space 0.0 KB
Disk Full Percent 0.00%
Sectors Per Cluster 0
Bytes Per Sector 0
Free Clusters 0
Total Clusters 0
Serial Number 0000-0000
Maximum Filename Length 0
File System Preserves The Filename Case Case is not preserved
Case-sensitive Filenames Not case-sensitive
Unicode In Filenames No Unicode support
Persistent ACLs No preserved and enforced ACLs
File-based Compression Support File-based compression not supported
Compressed Volume Volume is not compressed
Encrypted File System Support Encrypted File System (EFS) not supported
Object Identifier Support Object identifiers not supported
Reparse Point Support Reparse points not supported
Sparse Files Support Sparse files not supported
Disk Quotas Support Disk quotas not supported

Drive I (Removable drive)
Drive Type Removable drive
Drive Name Kodak
File System FAT32
Disk Capacity 3.73 GB
Free Disk Space 3.73 GB
Disk Full Percent 0.00%
Sectors Per Cluster 8
Bytes Per Sector 512
Free Clusters 977008
Total Clusters 977025
Serial Number 5773-A504
Maximum Filename Length 255
File System Preserves The Filename Case Case is preserved
Case-sensitive Filenames Not case-sensitive
Unicode In Filenames Supports unicode
Persistent ACLs No preserved and enforced ACLs
File-based Compression Support File-based compression not supported
Compressed Volume Volume is not compressed
Encrypted File System Support Encrypted File System (EFS) not supported
Object Identifier Support Object identifiers not supported
Reparse Point Support Reparse points not supported
Sparse Files Support Sparse files not supported
Disk Quotas Support Disk quotas not supported

SMART Driver
Version 0
Revision 0
ATA ID Command Support No
ATAPI ID Command Support No
SMART Commands Support No


Environment Information

DOS Environment Variables
ALLUSERSPROFILE C:\ProgramData
APPDATA C:\Users\John\AppData\Roaming
CLASSPATH .;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
COMPUTERNAME JOHNS-PC
ComSpec C:\Windows\system32\cmd.exe
CommonProgramFiles C:\Program Files (x86)\Common Files
CommonProgramFiles(x86) C:\Program Files (x86)\Common Files
CommonProgramW6432 C:\Program Files\Common Files
FP_NO_HOST_CHECK NO
HOMEDRIVE C:
HOMEPATH \Users\John
LOCALAPPDATA C:\Users\John\AppData\Local
LOGONSERVER \\JOHNS-PC
NUMBER_OF_PROCESSORS 2
OS Windows_NT
OnlineServices Online Services
PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PCBRAND Pavilion
PROCESSOR_ARCHITECTURE x86
PROCESSOR_ARCHITEW6432 AMD64
PROCESSOR_IDENTIFIER AMD64 Family 16 Model 6 Stepping 2, AuthenticAMD
PROCESSOR_LEVEL 16
PROCESSOR_REVISION 0602
PSModulePath C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC C:\Users\Public
Path C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\QuickTime\QTSystem\
Platform HPD
ProgramData C:\ProgramData
ProgramFiles C:\Program Files (x86)
ProgramFiles(x86) C:\Program Files (x86)
ProgramW6432 C:\Program Files
QTJAVA C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
SESSIONNAME Console
SystemDrive C:
SystemRoot C:\Windows
TEMP C:\Users\John\AppData\Local\Temp
TMP C:\Users\John\AppData\Local\Temp
USERDOMAIN Johns-PC
USERNAME John
USERPROFILE C:\Users\John
asl.log Destination=file;OnFirstLog=command,environment
windir C:\Windows

Registered Windows Paths
Alternative Startup C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
Application-Specific Data C:\Users\John\AppData\Roaming
Bitbucket / Recycle Bin (not defined)
Common Alternative Startup C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Common Desktop C:\Users\Public\Desktop
Common Favorites C:\Users\John\Favorites
Common Programs C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Common Start Menu C:\ProgramData\Microsoft\Windows\Start Menu
Common Startup C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Controls (Virtual) (not defined)
Cookies (Common Repository) C:\Users\John\AppData\Roaming\Microsoft\Windows\Cookies
Desktop (Virtual) C:\Users\John\Desktop
Desktop (Directory) C:\Users\John\Desktop
Drives (My Computer, Virtual) (not defined)
Favorites (Common Repository) C:\Users\John\Favorites
Fonts C:\Windows\Fonts
History C:\Users\John\AppData\Local\Microsoft\Windows\History
Internet (Virtual) (not defined)
Internet Cache C:\Users\John\AppData\Local\Microsoft\Windows\Temporary Internet Files
Nethood C:\Users\John\AppData\Roaming\Microsoft\Windows\Network Shortcuts
Network (not defined)
Personal C:\Users\John\Documents
Printers (Virtual) (not defined)
Printhood C:\Users\John\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
Programs C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
Recent Documents C:\Users\John\AppData\Roaming\Microsoft\Windows\Recent
Send To Menu Items C:\Users\John\AppData\Roaming\Microsoft\Windows\SendTo
Start Menu C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu
Startup C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
Templates For New Documents C:\Users\John\AppData\Roaming\Microsoft\Windows\Templates

Policies - Explorer Policies
Drive Type Auto Run Disabled
Find Enabled
Folder Options Enabled
Desktop Update Enabled
Favorites Menu Enabled
Recent Documents Menu Enabled
Set Active Desktop Enabled
Desktop Enabled
Set Folders Enabled
Set Taskbar Enabled
Save Settings Enabled
Close Enabled
NetHood Enabled
Run Enabled
Drives Enabled
Tray Context Menu Enabled
View Context Menu Enabled

Policies - System Policies
Lock Workstation Enabled
Task Manager Enabled
Change Password Enabled


Fonts Information

General Font Information
Number Of Installed Fonts 247



Keyboard Information

Keyboard
Model IBM enhanced (101/102-key) keyboard
Number Of Function Keys 12 function keys
Keyboard Type 4
Keyboard Subtype 0
Layout ID 00000409
Layout Type English (United States)

Device Settings
Keyboard Is Prefered Input Device No
Warning Sounds Disabled
Keyboard Repeat Delay 1
Keyboard Repeat Speed 31
Show Status Indicator Yes

FilterKeys Accessibility Feature
Click Sound Enabled
Hot-Key Active Yes
Confirm Hot-Key No
Delay Speed (Windows standard) ms
Repeat Speed (Windows standard) ms
Bounce Time (Windows standard) ms
Delay Before Acceptance (Windows standard) ms
On/Off Feedback No

SerialKeys Accessibility Feature
Active Port Unknown
Baud Rate (Windows standard)

StickyKeys Accessibility Feature
Audible Feedback No
Confirm Hot-Key No
Hot-Key Active No
On/Off Feedback No
Show Status Indicator No
Tri-State No
Two Keys Off No

ToggleKeys Accessibility Feature
Confirm Hot-Key No
Hot-Key Active No
On/Off Feedback No

Windows Keys
Windows Keys Windows keys enabled


Locale Information

Locale Information
Code Page 1252
OEM Code Page 437
Country United States
Native Name Of Country United States
Language English (United States)
Time Format h:mm:ss tt
Long Date Format dddd, MMMM dd, yyyy
Short Date Format M/d/yyyy
Currency $
Time Format Specifier (AM/PM) AM / PM 12-hour format
Time Zone Central Standard Time
Calendar Type Gregorian - Localized
Hebrew/Arabic Language Support Not supported by system
DVD Region Unknown


Machine & APM Information

General Machine Information
Bus Type Unknown
Machine Type Unknown

Advanced Power Management
Current Power Policy Home / office desk
AC Power Status Online
Battery Charge Status No system battery
Low Power Time-Out 0 min
Power Off Time-Out 0 min
Screen Save Time-Out 10 min

Battery Status
Full Life Time Unknown
Remaining Life Time Unknown
Life Percent Unknown


Mainboard Information

General Mainboard Information
SMBIOS Unknown BIOS, no mainboard information available


MCI Information

General MCI Information
Number Of MCI Devices 0


Memory Information

General 32-Bit Memory Information
Memory Load 39% memory used

Physical Memory
Physical Installed 3840 MB installed
Physical Available 2338 MB available

Paging File
Paging File Size 4096 MB
Memory Available 4096 MB

Virtual Memory
Maximum Virtual Memory 2048 MB
Virtual Memory Available 1904 MB

Application Memory
Minimum Application Address 0x00010000
Maximum Application Address 0x7FFEFFFF


Mouse Information

General Mouse Information
Mouse Installation Mouse installed and present
Button Configuration Right-hand
Cursor Acceleration 0
Double Click Speed 500
Mouse Sensitivity 10

Windows Mouse Feature Settings
Snap To Default Buttons Snap to default is activated
Detect Accidental Double Clicks Feature disabled
Double Click Rect Width 4
Double Click Rect Height 4
Minimum Drag Rect Width 4
Minimum Drag Rect Height 4


Multimedia Information

General Multimedia Information
Number Of Wave-Out Devices 1 devices
Number Of Wave-In Devices 1 devices
Number Of Midi-Out Devices 1 devices
Number Of Midi-In Devices 0 devices
Number Of Auxiliary Output Devices 0 devices
Number Of Mixer Devices 2 devices
DVD Region Unknown

Wave-Out Device: Speakers (Realtek High Definiti
Manufacturer Microsoft Corporation
Driver Version 6.1
Stereo Support 2 (stereo)
Separate Volume Control (L/R) Yes
Pitch Control No
Playback Rate Control No
Driver Is Asynchronous Yes
Volume Control Yes
Sample-Accurate Position Information Yes

Wave-In Device: Line In (Realtek High Definitio
Manufacturer Microsoft Corporation
Driver Version 6.1
Number Of Channels 2 (stereo)

Midi-Out Device: Microsoft GS Wavetable Synth
Manufacturer Microsoft Corporation
Driver Version 1.0
Technology Unknown
Patch Caching No
Separate Volume Control No
Direct Streaming No
Volume Control Yes

Mixer Device: Speakers (Realtek High Definiti
Manufacturer Microsoft Corporation
Driver Version 6.1

Mixer Device: Line In (Realtek High Definitio
Manufacturer Microsoft Corporation
Driver Version 6.1

CD Audio
CD-ROM Autostart Activated
MCI CDA Support Supported
MCI Can Eject Media Yes


Network Information

Windows Sockets
Requested Version 1.1
High Version (Installed Version) 2.2
Description WinSock 2.0
WinSock System Status Running
Maximum Number Of Sockets 32767
Maximum Size Of An UDP Datagram 65467

Network
This Computer's Name JOHNS-PC
Network Logon User Name John
Primary Network Logon Provider Unknown
Network Policy Handler Unknown
Number Of IPs 1 IPs
Number Of Dialup Connection Entries 0 entries

IP And MAC Addresses
IP Address #1 192.168.1.101
MAC Address #1 00:1F:C6:F5:B5:92

Adapter: NVIDIA nForce 10/100 Mbps Ethernet
Adapter Type 6
MAC Address 00:1F:C6:F5:B5:92
IP Addresses 192.168.1.101
SubNet Mask 255.255.255.0
Standard Gateway 192.168.1.1
WINS Server No WINS server
DHCP Server 192.168.1.1

Current TCP Connections
Local 0.0.0.0:135 Listening Remote 0.0.0.0:0
Local 0.0.0.0:445 Listening Remote 0.0.0.0:0
Local 0.0.0.0:2869 Listening Remote 0.0.0.0:0
Local 0.0.0.0:5357 Listening Remote 0.0.0.0:0
Local 0.0.0.0:49152 Listening Remote 0.0.0.0:0
Local 0.0.0.0:49153 Listening Remote 0.0.0.0:0
Local 0.0.0.0:49154 Listening Remote 0.0.0.0:0
Local 0.0.0.0:49155 Listening Remote 0.0.0.0:0
Local 0.0.0.0:49156 Listening Remote 0.0.0.0:0
Local 0.0.0.0:49157 Listening Remote 0.0.0.0:0
Local 127.0.0.1:5354 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12025 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12080 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12110 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12119 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12143 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12465 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12563 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12993 Listening Remote 0.0.0.0:0
Local 127.0.0.1:12995 Listening Remote 0.0.0.0:0
Local 127.0.0.1:27015 Listening Remote 0.0.0.0:0
Local 127.0.0.1:27015 Established Remote 127.0.0.1:49270
Local 127.0.0.1:49270 Established Remote 127.0.0.1:27015
Local 192.168.1.101:139 Listening Remote 0.0.0.0:0


OpenGL Information

Renderer Information
Vendor NVIDIA Corporation
Renderer GeForce 6150SE nForce 430/PCI/SSE2
Version 2.1.2

Supported OpenGL Extensions
Extension GL_ARB_color_buffer_float
Extension GL_ARB_copy_buffer
Extension GL_ARB_depth_clamp
Extension GL_ARB_depth_texture
Extension GL_ARB_draw_buffers
Extension GL_ARB_ES2_compatibility
Extension GL_ARB_explicit_attrib_location
Extension GL_ARB_fragment_program
Extension GL_ARB_fragment_program_shadow
Extension GL_ARB_fragment_shader
Extension GL_ARB_framebuffer_object
Extension GL_ARB_half_float_pixel
Extension GL_ARB_half_float_vertex
Extension GL_ARB_imaging
Extension GL_ARB_map_buffer_range
Extension GL_ARB_multisample
Extension GL_ARB_multitexture
Extension GL_ARB_occlusion_query
Extension GL_ARB_occlusion_query2
Extension GL_ARB_pixel_buffer_object
Extension GL_ARB_point_parameters
Extension GL_ARB_point_sprite
Extension GL_ARB_provoking_vertex
Extension GL_ARB_robustness
Extension GL_ARB_sampler_objects
Extension GL_ARB_separate_shader_objects
Extension GL_ARB_shader_objects
Extension GL_ARB_shading_language_100
Extension GL_ARB_shading_language_include
Extension GL_ARB_shadow
Extension GL_ARB_texture_border_clamp
Extension GL_ARB_texture_compression
Extension GL_ARB_texture_cube_map
Extension GL_ARB_texture_env_add
Extension GL_ARB_texture_env_combine
Extension GL_ARB_texture_env_crossbar
Extension GL_ARB_texture_env_dot3
Extension GL_ARB_texture_float
Extension GL_ARB_texture_mirrored_repeat
Extension GL_ARB_texture_non_power_of_two
Extension GL_ARB_texture_rectangle
Extension GL_ARB_texture_swizzle


Ports Information

General Ports Information
Number Of Ports 12

Port: Virtual printer port for USB (USB001)
Port Name USB001
Description Virtual printer port for USB
Monitor Name Dynamic Print Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: HP Photosmart C4600 series Printer (DOT4_001)
Port Name DOT4_001
Description HP Photosmart C4600 series Printer
Monitor Name Dynamic Print Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Fax Monitor Port (SHRFAX:)
Port Name SHRFAX:
Description Fax Monitor Port
Monitor Name Microsoft Shared Fax Monitor
Can Write To Port Yes
Can Read From Port No
Port Is Redirecting No
Net Attached No

Port: Local Port (COM1:)
Port Name COM1:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (COM2:)
Port Name COM2:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (COM3:)
Port Name COM3:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (COM4:)
Port Name COM4:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (FILE:)
Port Name FILE:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (LPT1:)
Port Name LPT1:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (LPT2:)
Port Name LPT2:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (LPT3:)
Port Name LPT3:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No

Port: Local Port (XPSPort:)
Port Name XPSPort:
Description Local Port
Monitor Name Local Monitor
Can Write To Port Yes
Can Read From Port Yes
Port Is Redirecting No
Net Attached No


Printer & Fax Information

General Printer Information
Number Of Installed Printers 3 printers found

Fax
Printer Name Fax
Connected To Port SHRFAX:
Server Name None, controlled locally
Printer Description Not available
Printer Location Location not set
Driver Name Microsoft Shared Fax Driver
Driver Version 0.3.7601.17514
Driver Default Data Type RAW
Driver Environment Windows x64
Driver File C:\Windows\system32\spool\DRIVERS\x64\3\FXSDRV.DLL
Driver Data File C:\Windows\system32\spool\DRIVERS\x64\3\FXSUI.DLL
Driver Configuration File C:\Windows\system32\spool\DRIVERS\x64\3\FXSUI.DLL
Print Processor winprint
Technology Raster printer
Priority 1
Default Priority 0
Number Of Queued Jobs 0 jobs
Average Number Of Pages Per Minute 0 pages

Microsoft XPS Document Writer
Printer Name Microsoft XPS Document Writer
Connected To Port XPSPort:
Server Name None, controlled locally
Printer Description Not available
Printer Location Location not set
Driver Name Microsoft XPS Document Writer
Driver Version 0.3.7601.17514
Driver Default Data Type RAW
Driver Environment Windows x64
Driver File C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
Driver Data File C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdui.gpd
Driver Configuration File C:\Windows\system32\spool\DRIVERS\x64\3\unidrvui.dll
Print Processor winprint
Technology Raster printer
Priority 1
Default Priority 0
Number Of Queued Jobs 0 jobs
Average Number Of Pages Per Minute 0 pages

Mod Edit: Removed HJT data ~ Hamluis.

Can anyone give me a solution to this problem that is pretty much idiot proof since I have proven to myself I can't resolve it after searches on google, ms, and other sites. Thank you in advance.

Edited by hamluis, 19 September 2011 - 11:09 AM.


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#2 jcham

jcham
  • Topic Starter

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Posted 19 September 2011 - 09:50 AM

I'm really sorry for adding the reports to my question I'm new and just saw the note saying not to. Again sorry!!!

#3 hamluis

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Posted 19 September 2011 - 11:13 AM

<<I have had this problem on and off since my purchase of this hp pavilion...>>

I removed HJT log data...malware does not come preistalled and this is not the forum for malware logs.

System model?

Have you ever contacted HP support/customer service...about your known problems?

Louis

#4 Jacee

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Posted 19 September 2011 - 11:16 AM

Have you tried right clicking and choose to 'Run as Administrator'?

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#5 jcham

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Posted 19 September 2011 - 12:14 PM

I'm out of warrenty and can only get pay per incedent support. I have tried all of the solutions I could find on various sites including open as admin. I am the admin and only one to use this computer.




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