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Registry issues; Computer not recognizing external drives; etc...


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4 replies to this topic

#1 Air Hammer

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Posted 19 September 2011 - 01:51 AM

Hello, it's my first time here. I have a few problems I'd like to address. Since I use XP this seems to be the best place to put it. BTW my preferred browser of choice is Firefox.

Short version
Overall I believe I have one or more registry errors. Since I have little to no knowledge on how to run the inner workings of My Computer's various files and folders I am here for advice. I'm also curious as to how I can turn on my Virus Protection in my security center.

Long version
I've had this computer since February 2009. A friend put it together for me. I have no XP disc. It came with Symantec Antivirus installed. The auto-protect appears to be enabled, and it is locked. I cannot perform Live Update, so I'm stuck with a 3 year old version. The Virus Protection setting in my security center is set to Off. How do I change it to On?

Other programs I have used in this time include Superantispyware, and Malwarebytes.

Now for the main problems.

In the past while doing scans with Superantispyware, one of the "threats" it detected was a Broken File Association. The computer was working fine so I wasn't sure what the problem was. Fixing it did nothing, but it would be detected every time I scanned. About a month ago I did an update and the program received a new version. All new look, etc... I did a scan and the BrokenFile was there again. I once again got rid of it thinking nothing would happen yet again. I even thought of sending a message of a false positive, but didn't. Anyway the result started my problems.

Later that day while on DeviantArt I went to full view a picture and got a pop-up that "Windows cannot open this file: jqsnotify.exe". I looked up the problem and some said they got similar messages when opening their browsers. So I closed Firefox, opened it again, and got the message "Windows cannot open this file: firefox.exe". All the programs were like that. They were opening, but I always got the messages. So I did some searching and wound up downloading ExeHelper. It solved the problem, but only temporarily as with my next boot up some icons weren't appearing and the messages were back. I found another program called exefix_xp, but it does the same thing. Do I have a registry error? Why are the fixes only temporary?

Next problem began just 2 days ago. I think it's related. I was hooking up my camera via usb to upload some pictures. Turning it on in the usual way I was expecting to see options on how to view the pictures as I always do. This did not appear. Going to My Computer and clicking on it manually I get the message "The disk in drive f is not formatted. Would you like to format it now?" The SD card in the camera is just fine. I even hooked up my card reader and used the SD Micro from my cell phone. Same result.

From there I went searching for solutions but came up empty. I did a full scan with Superantispyware, and just found tracking cookies. I did a full scan with Malwarebytes, and found nothing. I did a disc clean up on both drives C and D, and defragmented both. I downloaded and ran CCleaner. It found and removed nearly 1GB of crap from my system. Did a scan and fix of the registry. Restarted the computer and...no change. So I went to a forum I frequent and asked questions.

Today when booting up the computer I got a new one. "Windows cannot open this file: mbamgui.exe" Hitting cancel the computer completed start up and I continued on with my search.

Back at the forum some recommended I use Spybot. Well I downloaded it, scanned, and found a Trojan which I then wiped out. It also detected my downed virus protection. So as of the following restart I now get a pop-up in my system tray regarding my security center (and the mbamgui.exe message is gone). Yet still no change. The last person to reply to me over there recommended I come here, so here I am.

So I have to ask, what the "bleep" is wrong? Thank you! :)

Also, I tend to wonder if downloading these various programs to scan and such is really just making my hole even deeper to get out of.

Edited by hamluis, 19 September 2011 - 09:23 AM.
Moved from XP to Am I Infected.


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#2 Allan

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Posted 19 September 2011 - 06:51 AM

1) MalwareBytes, SuperAntispyware and Spybot are not anti virus applications. You need a good anti virus app.

2) DO NOT worry about "broken file associations"

3) DO NOT use registry cleaners or fixers.

4) At this point you might want to post in the Am I Infected forum. Let's see if you have a malware issue before we go any further.

#3 Air Hammer

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Posted 19 September 2011 - 01:44 PM

Thank you for moving the topic. So can anyone help me out?

#4 Orange Blossom

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Posted 19 September 2011 - 02:03 PM

Hello Air Hammer,

Given what you've already done and the symptoms you describe, I think a deeper look at the machine than what we can do in the Am I Infected forum is warranted.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 Orange Blossom

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Posted 19 September 2011 - 11:26 PM

Hello,

I see that you have your new topic posted here: http://www.bleepingcomputer.com/forums/topic419677.html and from what I see, it's a very good thing I referred you to that forum. Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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