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Computer freezes after connection to Internet


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2 replies to this topic

#1 giedoron

giedoron

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Posted 18 September 2011 - 02:24 PM

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Doron Family at 21:23:34 on 2011-09-15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1215.677 [GMT 2:00]
.
AV: AntiVir Desktop *Enabled/Outdated* {AD166499-45F9-482A-A743-FDD3350758C7}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lxdncoms.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\VM_STI.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\Program Files\Babylon\Babylon-Pro\Babylon.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Philips\SPC 300NC PC Camera\TrayMin300.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {A1C18A7B-55E9-4DA3-A880-D112C791A9D8} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [BigDogPath] c:\windows\VM_STI.EXE Philips SPC 300NC PC Camera
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe_ID0ENQBO] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [VTTrayp] VTtrayp.exe
mRun: [Babylon Client] c:\program files\babylon\babylon-pro\Babylon.exe -AutoStart
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVZOVgtTlNWVkwtTzRCWlEtUUlNQ0wtUVREQ0gtNElKTUg"&"inst=NzctNzA3MjYwNTg0LUJBKzEtS1YzKzctWEwrMS1UNC1CQVI5RysxLVRCOSsyLUZMKzktWE8zNisxLUREVCs1MzczOS1GTDEwKzEtRk9JKzExLUREMTBGKzEtUzEwRkRERisxLVNUMTBGQVBQKzE"&"prod=90"&"ver=10.0.1410
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\traymi~1.lnk - c:\program files\philips\spc 300nc pc camera\TrayMin300.exe
IE: Translate with &Babylon - c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/Translate.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {3743E8B0-BE34-4652-9F11-7C4EB22F39B9} - hxxp://www.responsa.co.il/NetisUtils/install/safeview.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1304113444359
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{5539782E-5D00-4EFF-8D45-C5D54643814A} : DhcpNameServer = 192.168.1.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\doron family\application data\mozilla\firefox\profiles\rrhtknyk.default\
FF - prefs.js: browser.startup.homepage - mail.google.com
FF - plugin: c:\documents and settings\doron family\local settings\application data\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\adobe\acrobat 9.0\acrobat\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 ViBus;ViBus;c:\windows\system32\drivers\ViBus.sys [2009-3-8 16896]
R0 ViPrt;VIA SATA IDE Device Driver;c:\windows\system32\drivers\ViPrt.sys [2009-3-8 52224]
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-9-15 11608]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-9-15 136360]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-9-15 269480]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-9-15 61960]
R2 lxdn_device;lxdn_device;c:\windows\system32\lxdncoms.exe -service --> c:\windows\system32\lxdncoms.exe -service [?]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 284016]
S3 PDNMp50;PDNMp50 NDIS Protocol Driver;c:\windows\system32\drivers\PDNMp50.sys [2006-11-28 28224]
S3 PDNSp50;PDNSp50 NDIS Protocol Driver;c:\windows\system32\drivers\PDNSp50.sys [2006-11-28 27072]
S3 S3chipid;S3chipid;\??\c:\docume~1\doronf~1\locals~1\temp\{2b43252c-a1e3-4c47-927c-9f2c276d3515}\s3chipid.sys --> c:\docume~1\doronf~1\locals~1\temp\{2b43252c-a1e3-4c47-927c-9f2c276d3515}\S3chipid.sys [?]
.
=============== Created Last 30 ================
.
2011-09-15 18:53:48 61960 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2011-09-15 18:53:47 -------- d-----w- c:\program files\Avira
2011-09-15 18:53:47 -------- d-----w- c:\documents and settings\all users\application data\Avira
2011-09-15 18:15:24 98816 ----a-w- c:\windows\sed.exe
2011-09-15 18:15:24 518144 ----a-w- c:\windows\SWREG.exe
2011-09-15 18:15:24 256000 ----a-w- c:\windows\PEV.exe
2011-09-15 18:15:24 208896 ----a-w- c:\windows\MBR.exe
2011-09-14 19:53:50 -------- d-----w- c:\program files\ESET
2011-09-14 19:46:05 -------- d-----w- C:\HelpAsst_backup
2011-09-09 20:42:44 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-09-09 20:42:43 89048 ----a-w- c:\program files\mozilla firefox\libEGL.dll
2011-09-09 20:42:43 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-09-09 20:42:43 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll
2011-09-09 20:42:43 465880 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-09-09 20:42:43 2106216 ----a-w- c:\program files\mozilla firefox\D3DCompiler_43.dll
2011-09-09 20:42:43 1998168 ----a-w- c:\program files\mozilla firefox\d3dx9_43.dll
2011-09-09 20:42:43 1850328 ----a-w- c:\program files\mozilla firefox\mozjs.dll
2011-09-09 20:42:43 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2011-09-09 20:42:43 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
2011-09-09 20:19:27 -------- d-----w- c:\program files\VITSOFT
2011-09-09 20:13:58 -------- d-----w- c:\documents and settings\doron family\application data\RegistryKeys
2011-09-09 20:12:43 -------- d-----w- c:\documents and settings\all users\application data\{3C0AACBF-B491-4BE5-BAF9-AA46E0629E42}
2011-09-09 20:03:29 -------- d-----w- c:\documents and settings\doron family\local settings\application data\PackageAware
2011-09-09 19:58:14 -------- d-----w- c:\program files\CCleaner
2011-09-04 08:02:00 -------- d-sha-r- C:\cmdcons
2011-09-03 10:17:37 599040 -c----w- c:\windows\system32\dllcache\crypt32.dll
2011-08-29 18:29:38 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-08-29 18:29:38 -------- d-----w- c:\windows\system32\wbem\Repository
2011-08-23 20:13:41 7680 -c----w- c:\windows\system32\dllcache\iecompat.dll
2011-08-23 20:13:27 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2011-08-23 20:13:26 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2011-08-23 20:13:26 247808 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2011-08-20 18:33:53 20992 ----a-w- c:\windows\system32\dshowext.ax
2011-08-20 09:02:32 -------- d-----w- c:\documents and settings\doron family\application data\SumatraPDF
2011-08-20 09:01:51 -------- d-----w- c:\documents and settings\doron family\application data\AliceHilfe
2011-08-20 09:01:48 -------- d-----w- c:\program files\AliceHilfe
.
==================== Find3M ====================
.
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-20 10:10:07 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36:30 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:36:30 43520 ------w- c:\windows\system32\licmgr10.dll
2011-06-23 18:36:30 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ------w- c:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv.dll
.
============= FINISH: 21:23:57.73 ===============

Dear Bleeping Computer experts

I am having problems with a PC with Windows XP SP3 OS. In the last month or so the computer started to freeze during browsing (usually after playing waveshock content, e.g. youtube movie) and also during Skype calls (with video). Interestingly, I have the impression it got worse after switching to a wireless Modem.
I am not sure whether it is a virus or something else. I tried in the last 3 days to run a GMER scan (which took around 12 hrs on my computer!) and managed only now, after it froze several times and the computer needed to be brute force rebooted in order to start another scan. In addition, I saw once the following message from Windows:
"Windows- Delayed Write Failed. Windows was unable to save all the data for the file \windows\system32\config\SysEvent.Evt. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere."

Also, in the Event viewer after each freeze there were several Error Messages in the System section:
Error 1: Source: atapi, Event ID 9, The device, \Device\Ide\IdePort0, did not respond within the timeout period.
Error 2: Source: Disk, Event ID 7: The device, \Device\Harddisk0\D, has a bad block.
Error 3: Source: Service Control Manager, Event ID 7009, Timeout (30000 milliseconds) waiting for the lxdnCATSCustConnectService service to connect.
Error 4: Source: W32Time, Event ID 17, Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

There are also events in the Application section:
Warning 1: (many times): Source: PrefDisk, Event ID: 2001, Unable to read the disk performance information from the system. Disk performance counters must be enabled for at least one physical disk or logical volume in order for these counters to appear. Disk performance counters can be enabled by using the Hardware Device Manager property pages. Status code returned is data DWORD 0.
Error 1: Source: crypt32, Event ID 8, Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved
Error 2: Source: Application Hang, Event ID 1002, Hanging application Acrobat.exe, version 9.4.5.236, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error 3: Source: Application Hang, Event ID 1002, Hanging application firefox.exe, version 6.0.1.4259, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error 4: Source: Application Error, Event ID 1000, Faulting application iexplore.exe, version 6.0.2900.2180, faulting module urlmon.dll, version 6.0.2900.3698, fault address 0x0003df2f.
and so on also for other applications (e.g. Chrome.exe, WINWORD.exe)

I will appreciate your professional opinion regarding this problem.
Enclosed by are the DSS and GMER logs, as requested.

Best regards

Gie

Attached Files



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#2 HelpBot

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Posted 23 September 2011 - 02:25 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#3 HelpBot

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Posted 25 September 2011 - 07:58 AM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!




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