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Internet Connection Loss after Malware Removal


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3 replies to this topic

#1 john_rhodes

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Posted 18 September 2011 - 11:40 AM

Hi,

I am new to the site but have been reading the posts which I have found useful but still cannot resolve my issue, hope you can help!?

Firstly please accept my apologies I have already run combofix, the program was passed to me by a collegue and I have used it successfully in the past. I was not aware I should only use it after being advised to.

I was running AVG premium with Windows XP media edition SP2 but my computer began to slow down. I noticed there were issues with playing Falsh video's so tried to istall the latest version of flash, in doing so all flash video's stopped working (even after uninstalling and trying an older version).

At this point i tried to run the latest combofix but got errors asking me to uninstall AVG. I could not get AVG to uninstall so I ran an older version of Combofix which I had used successfully in the past while AVG was installed. However, my machine didn't seem to be any better.

Eventually, I managed to uninstall AVG and ran the latest combofix. After it had finished I noticed the internet connection had been lost and on the main (Admin) user the display settings had changed - control panel had been changed from classic view and cannot be changed back. Also, if I try to run the command prompt from that user I get an error - "Windowns cannot access the sepcified device, path, ot file. You may not have the appropriate permissions to access this item". I also cannot change any user settings, has this been infected?

I created another user account from a different user account but the internet connection is still lost.

Things I have tried:

My internet connection is through an orange livebox through via ethernet, I have tried other computers onit and they work fine.

Removed virus protection and disbaled firewall.

I can ping the livebox.

I can ping another computer which is connected to the livebox wirelessly.

I cannot ping an internet site such at www.google.com.

Resetting the winsock catalogue.

Flushing the DNS.

DNS settings are Automatic.

Windows diagnosis log report for connection settings is attached. It shows errors with the Winsock Catalogue.

I've run out of things to try!! Any help is much appreciated, can anybody help!?

Thanks and Regards

John

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#2 Orange Blossom

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Posted 18 September 2011 - 03:50 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 john_rhodes

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Posted 19 September 2011 - 04:57 PM

Thanks for your help and advice.

I have posted the logs in a new topic with the heading "No Internet and cannot change user settings after combofix".

Thanks again.

John

#4 Orange Blossom

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Posted 19 September 2011 - 10:53 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic419627.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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