I am new to the site but have been reading the posts which I have found useful but still cannot resolve my issue, hope you can help!?
Firstly please accept my apologies I have already run combofix, the program was passed to me by a collegue and I have used it successfully in the past. I was not aware I should only use it after being advised to.
I was running AVG premium with Windows XP media edition SP2 but my computer began to slow down. I noticed there were issues with playing Falsh video's so tried to istall the latest version of flash, in doing so all flash video's stopped working (even after uninstalling and trying an older version).
At this point i tried to run the latest combofix but got errors asking me to uninstall AVG. I could not get AVG to uninstall so I ran an older version of Combofix which I had used successfully in the past while AVG was installed. However, my machine didn't seem to be any better.
Eventually, I managed to uninstall AVG and ran the latest combofix. After it had finished I noticed the internet connection had been lost and on the main (Admin) user the display settings had changed - control panel had been changed from classic view and cannot be changed back. Also, if I try to run the command prompt from that user I get an error - "Windowns cannot access the sepcified device, path, ot file. You may not have the appropriate permissions to access this item". I also cannot change any user settings, has this been infected?
I created another user account from a different user account but the internet connection is still lost.
Things I have tried:
My internet connection is through an orange livebox through via ethernet, I have tried other computers onit and they work fine.
Removed virus protection and disbaled firewall.
I can ping the livebox.
I can ping another computer which is connected to the livebox wirelessly.
I cannot ping an internet site such at www.google.com.
Resetting the winsock catalogue.
Flushing the DNS.
DNS settings are Automatic.
Windows diagnosis log report for connection settings is attached. It shows errors with the Winsock Catalogue.
I've run out of things to try!! Any help is much appreciated, can anybody help!?
Thanks and Regards