Posted 18 September 2011 - 08:45 AM
Ok, this is my first post (hi) and I am hoping for major help! I am not very computer literate, but I will try to explain in detail what I need to do. I will start by saying that I have already paid Best Buy $150 for an external hard drive, and they have already saved all of my pictures and files on it, so I don't have to worry about that. I have also paid Dell $250 for tech support, and sent them my laptop, and they replaced the hard drive and operating system. The problem is that I received the laptop back, and they loaded Vista Business on it. I use XP!
I have some disks that Dell sent me prior to having to send the laptop away. I have a Windows XP Home Edition Service Pack 2 Reinstallation CD, and I also have a Drivers and Utilities disk they sent. I would like to know, in detail, exactly how to replace the Windows Vista that they installed with the XP and Drivers disks that I have. I'm thinking it should be fairly simple, but I'm sure there are a few specific things that I will need to do that may not be self explanatory, and I don't want to ruin the laptop again!
I absolutely have not done anything to the computer since I got it back from them yesterday - the only thing I did was turn it on, saw that it popped up Windows Vista installed instead of Windows XP.
If anyone can help me, it would be so great! I have already invested $400 in trying to save this laptop, and I don't want to have to pay more to get the proper OS installed (which it should have been when I received it back from Dell - but don't get me started - and let's say this will be the LAST time I buy anything from Dell b/c their tech service leaves ALOT to be desired)
Thank you in advance for help, if anyone can!