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mouse not working after installing new drivers

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#1 tictx


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Posted 17 September 2011 - 06:06 PM

I updated the drivers and have now discovered it was the wrong ones. The mouse won't work! I have reinserted the original disc but it won't spin up. I botted in safe mode but that didn't go anywhere. In order to shut the cpu down I have to turn it off with the button 'cause the mouse isn't working.

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#2 bludgard


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Posted 17 September 2011 - 11:35 PM

Boot to Advanced Boot Options (usually by pressing F8 every second or so at boot (may be different for your particular machine) and choose Last Known Good Configuration.
If this does not help, use another (different) mouse or keyboard to navigate to Device Manager and roll back the driver that you feel is causing the issue.

#3 .X.


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Posted 17 September 2011 - 11:35 PM

You can press CTRL + Escape to bring up the Start Menu to shut down and do other things. No need to turn if off with the power button. Here are some other shortcuts that may help you: http://support.microsoft.com/kb/126449

I would roll back the driver. Start > Run > devmgmt.msc > Mice and other pointing devices > <item>

You can use the tab key to navigate through the dialogs.

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