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INFECTED HELP


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15 replies to this topic

#1 Fizgriz

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Posted 17 September 2011 - 12:36 AM

This is a sad time for me. I'm a software engineer major So you would figure I would be able to do this myself. At this current time I admit defeat and seek help. It started by my computer running a little sluggish(not very much) just something noticeable. I immediately ran scans and of course nothing comes up(McAfee). So I just did some PC tune up stuff and it didn't seem to help. I then noticed when i wanted to go into my C:\ drive it just locked up and froze when i clicked on my drive(this happened several times each time I had to do a hard reset, couldn't even get tskmng to popup to kill explorer process) then i rebooted and i went to the search box(I'm on windows 7) and typed cmd for command prompt to check some things and it locked up again!!! I knew then I was in trouble i downloaded AVG and did some scans it picked up a java.exploit.EL virus and it said it removed it yet every time i scan its their again. I also have recently started getting errors that are really scaring me preferably i got a STS.dll error on start up and i know when this fails windows is gonna run unstable. I tried everything in the book to get rid of this but i think i'm infected with more than just this now and im in desperate need of help. What do i do? At this point I'm i just want to flash my bios and clean install windows 7. But I would lose so much(I know i can backup my files but i dont feel like paying for a backup and i;m sitting on a alienware m11x with no CD-drive so i cant backup that way either).
SOMEONE PLZ HELP ME

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#2 Broni

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Posted 17 September 2011 - 11:34 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Fizgriz

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Posted 17 September 2011 - 03:24 PM

Thank you! :D
Ok so I just wanna throw this out their. I was on it today and then all the sudden it locked up i rebooted and now I'm getting an error message that says that STString.dll is missing and i need to reinstall it. and now it locks up completely i cant do anything on it i click on something it just sits idle my CPU seems like it just doesn't want to work nothing happens. Currently im on my other computer and I'm gonna dowload those programs and try to get you the reports asap. Please be patient i have to download from here and transer over with a flash device and I guess ill have to try my luck with running them in safe mode.

#4 Broni

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Posted 17 September 2011 - 03:48 PM

OK :)

My Website

p4433470.gif

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#5 Fizgriz

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Posted 17 September 2011 - 04:11 PM

Ok before you read these because i can already tell you aren't gonna see anything out of the ordinary probably. Before i did these yesterday i ran AVG and it picked up malware, and before that i ran scans and picked up a worm. It said it got rid of it. Also to note I did the GMER scan and it came up empty i Accidentally pressed the arrows at the top and now i cant save the log and it took like 30 minutes to do so i will re do it only if necessary. So you are probably gonna see this and think im not infected. IF thats the case why after all this happened am i getting crash errors my computer is running slow and locking up to the point i cant do anything now. Its a fairly new PC as well. this shouldn't be happening considering it was fine like a week ago. What should i do now :(

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
AVG PC Tuneup 2011
McAfee AntiVirus Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
AVG PC Tuneup 2011
Java™ 6 Update 23
Java™ SE Development Kit 6 Update 23
Out of date Java installed!
Adobe Flash Player 10.1.102.64
Adobe Reader X (10.1.0)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

MiniToolBox by Farbar
Ran by Jeffrey Meigs (administrator) on 17-09-2011 at 14:35:37
Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : JThugGaming
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.
Unable to contact IP driver. General failure.

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/17/2011 02:26:14 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 3876 (0xf24)

Thread address : 0x0000000076D7F72A

Thread message :

Build VSCORE.14.2.0.794 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\ProgramData\AVG2012\Chjw\8c3e764c3e762ef8\avgcchmf.dat
by C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Error: (09/17/2011 01:13:09 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 4152 (0x1038)

Thread address : 0x000000007780F72A

Thread message :

Build VSCORE.14.2.0.794 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\ProgramData\AVG2012\Chjw\8c3e764c3e762ef8\avgcchmf.dat
by C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Error: (09/17/2011 01:00:08 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 4040 (0xfc8)

Thread address : 0x0000000077C1F72A

Thread message :

Build VSCORE.14.2.0.794 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\ProgramData\AVG2012\Chjw\8c3e764c3e762ef8\avgcchmf.dat
by C:\PROGRA~2\AVG\AVG2012\avgrsa.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)

Error: (09/17/2011 08:30:02 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (1196) SUS20ClientDataStore: An attempt to open the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (09/17/2011 02:50:12 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (09/17/2011 01:48:21 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: System.Management, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a . Error code = 0x80070020

Error: (09/17/2011 01:46:13 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: System.Management.Automation, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020

Error: (09/17/2011 00:54:41 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile System.Workflow.ComponentModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 because of the following error: Not enough storage is available to complete this operation. (Exception from HRESULT: 0x8007000E (E_OUTOFMEMORY)).

Error: (09/17/2011 00:15:08 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: Microsoft.Ink, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=x86 . Error code = 0x80070020

Error: (09/17/2011 00:13:10 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: A thread in process C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe took longer than 90000 ms to complete a request.

The process will be terminated.
Thread id : 4672 (0x1240)

Thread address : 0x0000000076DEF72A

Thread message :

Build VSCORE.14.2.0.794 / 5400.1158
Object being scanned = \Device\HarddiskVolume3\Users\Jeffrey Meigs\AppData\Local\Google\Chrome\Application\13.0.782.112\Locales\uk.dll
by C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
4(0)(0)
4(0)(0)
7200(0)(0)
7595(0)(0)
7005(0)(0)
7004(0)(0)
5006(0)(0)
5004(0)(0)


System errors:
=============
Error: (09/17/2011 02:33:27 PM) (Source: DCOM) (User: )
Description: 1084McNaiAnn{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/17/2011 02:30:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:10 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:09 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:09 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (09/17/2011 02:30:09 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}


Microsoft Office Sessions:
=========================
Error: (08/29/2011 10:39:48 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 7, Application Name: Microsoft Office SharePoint Designer, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 82 seconds with 60 seconds of active time. This session ended with a crash.

Error: (08/29/2011 10:38:19 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 7, Application Name: Microsoft Office SharePoint Designer, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 83 seconds with 60 seconds of active time. This session ended with a crash.

Error: (08/29/2011 10:36:34 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 7, Application Name: Microsoft Office SharePoint Designer, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 78 seconds with 60 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 1.5.2.8900)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Flash Player 10 Plugin (Version: 10.1.102.64)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Advanced Audio FX Engine (Version: 1.12.05)
AlienRespawn - Support Software
AlienRespawn (Version: 9.4.48)
Alienware On-Screen Display (Version: 0.0.0.18C)
AVG 2012 (Version: 12.0.1796)
AVG 2012 (Version: 12.0.1808)
AVG 2012 (Version: 12.0.2085)
AVG 2012 (Version: 2012.0.1808)
AVG PC Tuneup 2011 (Version: 10.0.0.26)
Blender (Version: 2.59-release)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Click to Call with Skype (Version: 5.5.8013)
Command Center (Version: 2.5.54.0)
Dell InHome Service Agreement (Version: 2.0.0)
DW WLAN Card Utility (Version: 5.60.48.18)
EA Installer (Version: 2.2.0.62)
EA Shared Game Component: Activation (Version: 2.2.0)
EA Shared Game Component: Activation (Version: 2.2.0.62)
EMSC (Version: 0.0.0.22C)
GIMP 2.6.11 (Version: 2.6.11)
Integrated Webcam Live! Central (Version: 2.00.35)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Rapid Storage Technology (Version: 9.6.0.1014)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (64-bit) (Version: 6.0.220)
Java™ 6 Update 23 (Version: 6.0.230)
Java™ SE Development Kit 6 Update 23 (Version: 1.6.0.230)
League of Legends (Version: 1.3)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Mass Effect 2 (Version: 1.2.1604.0)
McAfee AntiVirus Plus (Version: 10.5.227)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office SharePoint Designer 2007 (Version: 12.0.6425.1000)
Microsoft Office SharePoint Designer 2007 Service Pack 2 (SP2)
Microsoft Office SharePoint Designer MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Visio 2010 (Version: 14.0.4763.1000)
Microsoft Office Visio MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Visio Professional 2010 (Version: 14.0.4763.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
NVIDIA Display Control Panel (Version: 6.14.11.9772)
NVIDIA Drivers (Version: 1.10.61.39)
NVIDIA PhysX (Version: 9.09.0814)
Origin (Version: 8.1.2.444)
Pando Media Booster (Version: 2.3.5.6)
PCSafeDoctor (Version: 2.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6083)
Sid Meier's Civilization V
StarCraft II (Version: 1.3.6.19269)
Stardock MyColors (Version: 2.7.500)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 15.0.4.0)
Unreal Development Kit: 2011-07
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Sharepoint Designer 2007 Help (KB963675)
Ventrilo Client (Version: 3.0.7)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
World of Warcraft (Version: 4.2.2.14545)

========================= Memory info: ===================================

Percentage of memory in use: 13%
Total physical RAM: 3996.82 MB
Available physical RAM: 3437.55 MB
Total Pagefile: 7991.79 MB
Available Pagefile: 7448.42 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.96 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:330.74 GB) NTFS
2 Drive d: () (Removable) (Total:3.95 GB) (Free:3.91 GB) FAT32

========================= Users: ========================================

User accounts for \\

Administrator Guest Jeffrey Meigs


**** End of log ****
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7731

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

9/17/2011 2:02:20 AM
mbam-log-2011-09-17 (02-02-20).txt

Scan type: Full scan (C:\|)
Objects scanned: 366191
Time elapsed: 2 hour(s), 20 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Fizgriz

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Posted 17 September 2011 - 04:34 PM

Oh and if I came off rude I'm not trying to be this stuff is just very frustrating especially when my life requires computers :'(

#7 Broni

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Posted 17 September 2011 - 04:38 PM

First of all I can see two AV programs installed, AVG and McAfee.
One of them has to go.
If AVG, use AVG Remover: http://www.avg.com/us-en/utilities
If MCAfee, use this tool: http://www.softpedia.com/get/Tweak/Uninstallers/McAfee-Consumer-Product-Removal-Tool.shtml

I also strongly suggest uninstalling AVG PC Tuneup 2011.
Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


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#8 Fizgriz

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Posted 17 September 2011 - 04:53 PM

Ok I removed the McAfee and the PC tune-up, and rebooted. The only reason behind having both was just recently. My McAfee expired about a month ago at the time I didn't have money so i just got AVG because its free. Also the PC-tune up was because it came with the AVG for some reason. I don't think it ran at least to my knowledge ?_? Ok so after the reboot I got the same message with the STservice.dll missing and cant be found it says ill need to reinstall it(Like I know where to go for that). The computer seems sluggish now but so far no lockups like i was getting. I can say it loaded up faster too but probably because it wasn't having to boot up McAfee and AVG.

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Posted 17 September 2011 - 04:57 PM

I got the same message with the STservice.dll missing and cant be found it says ill need to reinstall it

I need to know EXACT message, word by word.

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Upload the file(s) here: http://www.filedropper.com/
Post download link (copy URL: link):
Posted Image

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#10 Fizgriz

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Posted 17 September 2011 - 05:03 PM

http://www.filedropper.com/autoruns

Let me Restart to get the exact message

#11 Fizgriz

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Posted 17 September 2011 - 05:07 PM

Ok Exact MEssage: "The program can't start because STString.dll is missing from your computer. Try reinstalling the program to fix this problem."
The box it pops up as is titled STService.exe - System Error.

#12 Broni

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Posted 17 September 2011 - 05:50 PM

STString.dll is not Windows file.
From my search it looks like it's one of Dell's file.

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#13 Fizgriz

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Posted 17 September 2011 - 06:49 PM

Can't its doing it again. when i click on a program it goes idle. doesn't do anything CPU doesn't show its attempting to run it. I might be able to in safe mode. Will have to get back to you on that currently not near that PC.

#14 Broni

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Posted 17 September 2011 - 06:51 PM

No problem :)

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#15 Fizgriz

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Posted 18 September 2011 - 08:39 AM

OK I'm in trouble. When i start my computer like i said before and click on a program it does nothing... it highlights for a second then it wont run at all. It just sits there. And If i press CTRL+ALT+DELETE to bring up the tskmng it just freezes. it wont do it i have to force shutdown.




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