Posted 16 September 2011 - 10:24 PM
Ok, so I have a friend of the family that works from home.
She is running Vista x32 (gasp vista!) and does most of her work through Outlook ( I believe its 2007). Her printer is a Dell photo 966 I believe.
In the last 2 weeks she is having problems of emails printing randomly. I sat down with her and asked if she is hitting ctrl-p, and she feel adamant that she isnt hitting that combo.
She hasn't narrowed it down to any certain time, but sometime during the day, random emails print.
I checked her computer form malware, adware, browser hijacks, viruses. using a multitude of programs like Avira, Avast, Spybot S&D. I've made sure she has all the updates available from microsoft. I've checked task manager for any other weird processes running. I've ran a defrag (for giggles, since it does it on schedule).
The things I haven't done but plan on doing is:
1. I might have you use a different keyboard.
2. I should uninstall the printer drivers and install them from scratch with any new updated ones that are out.
3. I could run her recovery discs, but I'm hoping that doesnt mess up any of her business software that she has installed.
4. Lastly, I could just tell her to go buy Windows 7. (Would Windows 7 Home Premium allow me to upgrade her machine from its Vista x32?)
I've used process explorer to see if I can see any weird dll's etc attached to a process like explorer.exe
This has really confusing. I've checked the spooler and I never see any documents waiting when i'm over there. The email's that random print during the day almost look like a print screen, but only contains the window of an open email, and at the bottom of the printed page it has a url footer i believe.