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Louis I have never had IE 8. My e-mail outlook express 6 crashed before this started happening, I uninstalled my IE 7 and reinstalled it to get outlook express 6 to work again, then I had to put service pack 1 back on. I also had to put service pack 3 back on. Outlook express 6 is working again but now I have all this trouble with windows xp. Help and support will tell you what the problem is but will not give you how to fix it.