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NOB Acer Aspire won't connect to my router


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2 replies to this topic

#1 bshane06

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Posted 16 September 2011 - 07:43 AM

Hi, all! I just got the Aspire 5750Z-4877. It will not connect to my Netgear WNR3500L router. Troubleshooting tells me the adapter is not connected. The wireless adapter is Broadcom 802.11n Network Adapter. The Acer sees my router, but will not accept my security key. I have other wireless computers on the network and they are connected. I have downloaded the latest driver for the WLAN. I do have a troubleshooting report if desired. The report below is for my desktop and not the laptop. However, I will be putting 7 Ultimate onto the laptop, once this wireless issue is remedied.

FYI: I have tried going thru their tech service to find out what's up. I am now entering Level II of their tech assistance, which will have a fee.

Thanks for any and all help!


MiniToolBox by Farbar
Ran by NewRoticSlob (administrator) on 16-09-2011 at 08:30:30
Windows 7 Ultimate Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : NewRoticSlob-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Personal Area Network
Physical Address. . . . . . . . . : 00-1B-DC-0F-61-05
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F4-6D-04-1F-D3-E9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:602a:9968:e472:8c34:55b4:b8ba:2620(Preferred)
Temporary IPv6 Address. . . . . . : 2002:602a:9968:e472:693f:6e56:2c03:815a(Preferred)
Temporary IPv6 Address. . . . . . : 2002:c0a8:640a:e472:693f:6e56:2c03:815a(Deprecated)
IPv6 Address. . . . . . . . . . . : 2002:c0a8:640a:e472:8c34:55b4:b8ba:2620(Deprecated)
Link-local IPv6 Address . . . . . : fe80::8c34:55b4:b8ba:2620%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, September 16, 2011 7:23:09 AM
Lease Expires . . . . . . . . . . : Saturday, September 17, 2011 7:23:09 AM
Default Gateway . . . . . . . . . : fe80::c63d:c7ff:fe53:93ee%10
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 250899716
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-BC-D2-B7-F4-6D-04-1F-D3-E9
DNS Servers . . . . . . . . . . . : fe80::c63d:c7ff:fe53:93ee%10
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{E16CC37F-A53D-4323-9BA8-7E48BCB8BD45}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:348b:277b:9fd5:6697(Preferred)
Link-local IPv6 Address . . . . . : fe80::348b:277b:9fd5:6697%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{793C82D1-0A12-40C2-9954-1D546B32CF94}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fe80::c63d:c7ff:fe53:93ee

Name: google.com
Addresses: 74.125.47.103
74.125.47.106
74.125.47.99
74.125.47.105
74.125.47.147
74.125.47.104


Pinging google.com [74.125.47.99] with 32 bytes of data:
Reply from 74.125.47.99: bytes=32 time=46ms TTL=47
Reply from 74.125.47.99: bytes=32 time=40ms TTL=47

Ping statistics for 74.125.47.99:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 46ms, Average = 43ms
Server: UnKnown
Address: fe80::c63d:c7ff:fe53:93ee

Name: yahoo.com
Addresses: 67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70


Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=43ms TTL=50
Reply from 67.195.160.76: bytes=32 time=40ms TTL=50

Ping statistics for 67.195.160.76:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 43ms, Average = 41ms

Pinging 127.0.0.1 with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
===========================================================================
Interface List
17...00 1b dc 0f 61 05 ......Bluetooth Personal Area Network
10...f4 6d 04 1f d3 e9 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 10
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 266
192.168.1.2 255.255.255.255 On-link 192.168.1.2 266
192.168.1.255 255.255.255.255 On-link 192.168.1.2 266
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 4106 ::/0 fe80::c63d:c7ff:fe53:93ee
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:4137:9e76:348b:277b:9fd5:6697/128
On-link
10 18 2002:602a:9968:e472::/64 On-link
10 266 2002:602a:9968:e472:693f:6e56:2c03:815a/128
On-link
10 266 2002:602a:9968:e472:8c34:55b4:b8ba:2620/128
On-link
10 18 2002:c0a8:640a:e472::/64 On-link
10 266 2002:c0a8:640a:e472:693f:6e56:2c03:815a/128
On-link
10 266 2002:c0a8:640a:e472:8c34:55b4:b8ba:2620/128
On-link
10 266 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::348b:277b:9fd5:6697/128
On-link
10 266 fe80::8c34:55b4:b8ba:2620/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
10 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/13/2011 01:28:09 AM) (Source: Bonjour Service) (User: )
Description: 480: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (09/13/2011 01:28:09 AM) (Source: Bonjour Service) (User: )
Description: 476: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (09/13/2011 01:28:09 AM) (Source: Bonjour Service) (User: )
Description: 508: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (09/12/2011 00:13:01 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (09/12/2011 00:13:01 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (09/08/2011 10:11:09 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (09/08/2011 10:11:09 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (09/07/2011 07:17:09 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (09/07/2011 07:17:09 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (09/06/2011 01:58:38 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)


System errors:
=============
Error: (09/12/2011 04:11:47 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff81279000, 0x0000000000000000, 0xfffff80002eed2f8, 0x0000000000000005)C:\Windows\MEMORY.DMP

Error: (09/12/2011 04:11:47 PM) (Source: BugCheck) (User: )
Description:

Error: (09/12/2011 04:11:45 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:10:22 PM on ?9/?12/?2011 was unexpected.

Error: (09/03/2011 10:43:35 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (09/02/2011 02:33:21 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff80fc0000, 0x0000000000000000, 0xfffff80002ee72f8, 0x0000000000000005)C:\Windows\MEMORY.DMP090211-13119-01

Error: (09/02/2011 02:33:20 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:31:47 PM on ?9/?2/?2011 was unexpected.

Error: (09/01/2011 01:29:07 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff81e40000, 0x0000000000000000, 0xfffff80002eed2f8, 0x0000000000000005)C:\Windows\MEMORY.DMP090111-12729-01

Error: (09/01/2011 01:29:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:25:58 PM on ?9/?1/?2011 was unexpected.

Error: (09/01/2011 00:04:07 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff876e0000, 0x0000000000000000, 0xfffff80002ee72f8, 0x0000000000000005)C:\Windows\MEMORY.DMP090111-14632-01

Error: (09/01/2011 00:04:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:01:53 PM on ?9/?1/?2011 was unexpected.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 15%
Total physical RAM: 16365.42 MB
Available physical RAM: 13886.02 MB
Total Pagefile: 32729.04 MB
Available Pagefile: 30178.82 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.37 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:279.36 GB) (Free:166.7 GB) NTFS

========================= Users: ========================================

User accounts for \\NEWROTICSLOB-PC

Administrator ASPNET Guest
NewRoticSlob UpdatusUser


**** End of log ****

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#2 sundavis

sundavis

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Posted 19 September 2011 - 02:01 AM

http://www.home-network-help.com/windows-7-wireless.html

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Posted Image

http://www.home-network-help.com/configure-ip.html

#3 bshane06

bshane06
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  • Local time:08:46 AM

Posted 19 September 2011 - 06:43 AM

Thanks for the reply. I apologize for not posting this, but Acer sent me an RMA and I sent it in on Saturday. Hopefully, this will fix the issue and not raise any others.

Again, thank you.




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