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New hardware found


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30 replies to this topic

#1 Pizza and Pepsi

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Posted 14 September 2011 - 06:26 PM

Bleeping computer and its volunteers have really been a great asset when I got my very 1st malware infection(hopefully it is my only one). I was really happy when my problem was resolved in just about two weeks.


Now, every time I boot up my laptop, I get this wizard and I do not have anything plugged in- no USB devices. I have attached the picture of it below.
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#2 Allan

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Posted 15 September 2011 - 07:07 AM

First, open device manager. Any yellow or red symbols? If not, boot to safe mode. Do you get the same notification?

#3 Eyesee

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Posted 15 September 2011 - 10:19 AM

You can also simply tell it to search the Internet to see if it finds the driver that it needs.
In the beginning there was the command line.

#4 Pizza and Pepsi

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Posted 16 September 2011 - 05:58 PM

Letting it try to update prompts me to put in a installation CD for that driver.

What is a driver exactly?

The wizard pops up in safe mode. I went in device manager and I found a yellow question mark('?'). I have attached a picture of it.
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#5 FrankOtheMountaiN

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Posted 16 September 2011 - 07:56 PM

A driver is a required bunch of files for each device on your PC so the computer knows what the device is, and how to configure it. There must be some device that was removed from your system. Is everything working? If you could expand the view in device mgr, we can rule out the basic devices if you post another picture.

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#6 Pizza and Pepsi

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Posted 16 September 2011 - 11:19 PM

The question mark one, if right-clicked and viewing properties, says unknown. I will post a new picture soon.

Is this I need to post?

I meant: Is this what I need to post?
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#7 Pizza and Pepsi

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Posted 17 September 2011 - 03:04 PM

No red symbols in device manager
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#8 Allan

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Posted 17 September 2011 - 03:13 PM

First, open device manager. Any yellow or red symbols? If not, boot to safe mode. Do you get the same notification?



#9 Queen-Evie

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Posted 17 September 2011 - 03:17 PM

You have an Unknown device under Other devices.

This is where anything not recognized is listed. Unknown will only show up in Device Manager if something is not recognized and doesn't have the drivers installed.

Most likely this is the device that is triggering Found New Hardware. You need to find out what the device is.

There is a way to do that.

RIGHT click on and highlight the words Other devices.

Choose UPDATE Driver.

In the screen that opens, select No, not this time, click Next.

The next screen *might* tell you what it is. (I've used this method several times to find out what an unknown device is and it has always given me the name of the device]

Post back with the results of this procedure.

Edited by Queen-Evie, 17 September 2011 - 03:22 PM.


#10 Pizza and Pepsi

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Posted 19 September 2011 - 07:04 PM

To Allen: I do get the notification in safe mode.
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#11 Pizza and Pepsi

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Posted 19 September 2011 - 07:11 PM

The attachment has the pictures Queen Evie wanted.
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#12 MrBruce1959

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Posted 19 September 2011 - 08:10 PM

Hello Pizza and Pepsi, can you please post the make and model number of your computer system?

Thanks in advance. :thumbup2:

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#13 Queen-Evie

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Posted 19 September 2011 - 08:39 PM

Thank you for the screenshot. I was running on my memory when I posted earlier.

I have done an exhaustive search and found the complete information.

Go to device Manager, right click on the unknown device.

Choose Update Driver Software.

Choose No nor this time.

Next choose Install from a list or specific location.

In the next pane, choose Browse my computer for driver software. (note: it may be something similar to this)

Another pane will open, choose Let me pick from a list of device drivers on my computer. Click Next.

At this point the instructions stop. If you find the name of the device, great. If not and there is more of the path to follow then do so.

I hope this works.

I do apologize for being incomplete. As I said, I was relying on my memory and it has been awhile since I have done this.

There might also be another way. Use Microsoft Updates, check the Hardware section. Sometimes things which need drivers will be listed there.

If you choose to install from Updates you will get the generic Windows drivers. If this does tell you what the device is you can then look for the manufacturer's drivers instead of installing generic ones.

Edited by Queen-Evie, 19 September 2011 - 09:16 PM.


#14 Pizza and Pepsi

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Posted 20 September 2011 - 07:20 PM

I will follow those instructions. My computers make and model is an Acer 3623WXCi.
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#15 Pizza and Pepsi

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Posted 20 September 2011 - 07:30 PM

I tried out your instructions. At the part where you said to click browse or something similar, I clicked on I will search for the driver. I have attached pictures of the list that popped up. They are all in one word document. I also attached a picture of where the instructions did not match my screen exactly.
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