Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Random Freeze Ups


  • Please log in to reply
5 replies to this topic

#1 jackson

jackson

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:09:32 AM

Posted 15 September 2011 - 11:39 AM

Hello,

I am experiencing random freezing of my computer. Sometimes it seems to happen when I go to yahoo or google main pages. Other times it just happens within e-mail. I run my e-mail through msn.com msn explorer. Sometimes the freeze happens for a few minutes and then it comes back. Others it is a long time and I have to shut the computer off with the button and reboot. Whenever the computer freezes the hard drive is spinning continuously like it is sending information and lots of it somewhere. I have run Malwarebytes and SuperAntiSpyware programs and neither has come up with anything. It is a Dell Dimension 4600 running XP Prof.

Thanks,
Jack

Edited by Budapest, 15 September 2011 - 08:16 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,924 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:32 AM

Posted 16 September 2011 - 04:04 PM

Hello, we neeed some system info. This may not evem be malware.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan.

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
><><><><><><><><><>
How can I view the ESET Online Scanner log file?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start >> Run dialog box from the Start Menu on the desktop.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jackson

jackson
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:09:32 AM

Posted 18 September 2011 - 11:58 AM

Here are the results from MiniToolBox:

MiniToolBox by Farbar
Ran by Jack Travis (administrator) on 18-09-2011 at 10:27:41
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "127.0.0.1"

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.1001-search.info
127.0.0.1 1001-search.info
127.0.0.1 www.100888290cs.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100sexlinks.com
127.0.0.1 100sexlinks.com
127.0.0.1 www.10sek.com
127.0.0.1 10sek.com

There are 7891 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : JACK

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-07-E9-62-7B-7D



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : ZyXEL G-220v3 Wireless USB Adapter

Physical Address. . . . . . . . . : 00-23-F8-2A-CE-2B

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Sunday, September 18, 2011 10:12:38 AM

Lease Expires . . . . . . . . . . : Monday, September 19, 2011 10:12:38 AM

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 72.14.204.103, 72.14.204.104, 72.14.204.147, 72.14.204.105
72.14.204.99



Pinging google.com [72.14.204.105] with 32 bytes of data:



Reply from 72.14.204.105: bytes=32 time=17ms TTL=252

Reply from 72.14.204.105: bytes=32 time=17ms TTL=252



Ping statistics for 72.14.204.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 17ms, Maximum = 17ms, Average = 17ms

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=92ms TTL=250

Reply from 98.137.149.56: bytes=32 time=86ms TTL=250



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 86ms, Maximum = 92ms, Average = 89ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 07 e9 62 7b 7d ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
0x10004 ...00 23 f8 2a ce 2b ...... ZyXEL G-220v3 Wireless USB Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.3 192.168.1.3 1
192.168.1.0 255.255.255.0 192.168.1.3 192.168.1.3 25
192.168.1.3 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.3 192.168.1.3 25
224.0.0.0 240.0.0.0 192.168.1.3 192.168.1.3 25
255.255.255.255 255.255.255.255 192.168.1.3 2 1
255.255.255.255 255.255.255.255 192.168.1.3 192.168.1.3 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/22/2011 09:20:56 AM) (Source: Application Error) (User: )
Description: Fault bucket 1989372262.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (07/22/2011 09:20:49 AM) (Source: Application Error) (User: )
Description: Faulting application msn.exe, version 10.0.79.2600, faulting module seal.dll, version 10.0.79.2600, fault address 0x00034682.
Processing media-specific event for [msn.exe!ws!]

Error: (07/22/2011 09:14:41 AM) (Source: Application Error) (User: )
Description: Faulting application msn.exe, version 10.0.79.2600, faulting module mshtml.dll, version 8.0.6001.18702, fault address 0x0009da70.
Processing media-specific event for [msn.exe!ws!]

Error: (07/15/2011 09:23:56 AM) (Source: Application Error) (User: )
Description: Faulting application msn.exe, version 10.0.79.2600, faulting module mailui.dll, version 10.0.79.2600, fault address 0x00050e1c.
Processing media-specific event for [msn.exe!ws!]

Error: (06/24/2011 02:10:35 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1989282181.

Error: (06/24/2011 02:10:10 PM) (Source: Application Hang) (User: )
Description: Hanging application msn.exe, version 10.0.79.2600, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/24/2011 01:49:31 PM) (Source: Application Error) (User: )
Description: Fault bucket 1989372262.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (06/24/2011 01:49:18 PM) (Source: Application Error) (User: )
Description: Faulting application msn.exe, version 10.0.79.2600, faulting module seal.dll, version 10.0.79.2600, fault address 0x00034682.
Processing media-specific event for [msn.exe!ws!]

Error: (06/06/2011 03:24:14 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1989282181.

Error: (06/06/2011 03:24:06 PM) (Source: Application Hang) (User: )
Description: Hanging application msn.exe, version 10.0.79.2600, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (09/18/2011 10:12:36 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.

Error: (09/16/2011 07:43:44 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.

Error: (09/13/2011 03:41:25 PM) (Source: Service Control Manager) (User: )
Description: The SASDIFSV service failed to start due to the following error:
%%183

Error: (09/13/2011 03:40:38 PM) (Source: Service Control Manager) (User: )
Description: The SASDIFSV service failed to start due to the following error:
%%183

Error: (09/07/2011 01:59:52 PM) (Source: Print) (User: SYSTEM)
Description: Sharing printer failed + 1722, Printer HP DeskJet 820Cse share name HP DeskJet 820Cse.

Error: (08/05/2011 09:49:40 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.

Error: (07/09/2011 06:53:47 PM) (Source: Print) (User: SYSTEM)
Description: Sharing printer failed + 1722, Printer HP DeskJet 820Cse share name HP DeskJet 820Cse.

Error: (06/16/2011 04:58:40 PM) (Source: Service Control Manager) (User: )
Description: The SASDIFSV service failed to start due to the following error:
%%183

Error: (06/16/2011 10:19:30 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (06/16/2011 10:19:30 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)


Microsoft Office Sessions:
=========================
Error: (07/22/2011 09:20:56 AM) (Source: Application Error)(User: )
Description: 1989372262

Error: (07/22/2011 09:20:49 AM) (Source: Application Error)(User: )
Description: msn.exe10.0.79.2600seal.dll10.0.79.260000034682

Error: (07/22/2011 09:14:41 AM) (Source: Application Error)(User: )
Description: msn.exe10.0.79.2600mshtml.dll8.0.6001.187020009da70

Error: (07/15/2011 09:23:56 AM) (Source: Application Error)(User: )
Description: msn.exe10.0.79.2600mailui.dll10.0.79.260000050e1c

Error: (06/24/2011 02:10:35 PM) (Source: Application Hang)(User: )
Description: 1989282181

Error: (06/24/2011 02:10:10 PM) (Source: Application Hang)(User: )
Description: msn.exe10.0.79.2600hungapp0.0.0.000000000

Error: (06/24/2011 01:49:31 PM) (Source: Application Error)(User: )
Description: 1989372262

Error: (06/24/2011 01:49:18 PM) (Source: Application Error)(User: )
Description: msn.exe10.0.79.2600seal.dll10.0.79.260000034682

Error: (06/06/2011 03:24:14 PM) (Source: Application Hang)(User: )
Description: 1989282181

Error: (06/06/2011 03:24:06 PM) (Source: Application Hang)(User: )
Description: msn.exe10.0.79.2600hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Reader 9.4.5 (Version: 9.4.5)
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Software Suite
Auto Care
Banctec Service Agreement (Version: 1.00.00)
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP Navigator EX 2.1
Canon MX860 series MP Drivers
Canon MX860 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
Chinese Simplified Fonts Support For Adobe Reader 9 (Version: 9.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant D850 56K V.9x DFVc Modem
Conexant SmartHSFi V92 56K DF PCI Modem
Dell Networking Guide (Version: 1.00.0001)
Dell Picture Studio - Dell Image Expert (Version: 3.4.1)
DIGOpt (Version: 9.0.0917.2)
DIGReqEx (Version: 9.0.0917.2)
DivX Codec
DivX Player
DVDSentry (Version: 1.00.0001)
Easy CD Creator 5 Basic (Version: 5.3.4.21)
eReg (Version: 1.20.138.34)
FinePixViewer Ver.4.0
Form Fill (Windows Live Toolbar) (Version: 03.01.0146)
FUJIFILM USB Driver
GE MiniCam Pro (Version: 5.18.0.106)
getPlus® for Adobe (Version: 1.5.2.35)
Help and Support Customization (Version: 1.00.0000)
hp deskjet 5550 series
Intel® PRO Network Adapters and Drivers
Intel® PROSet (Version: 6.05.2001)
Intellisync® for MSN
iTunes (Version: 10.2.2.12)
Java 2 Runtime Environment, SE v1.4.1
Java Auto Updater (Version: 2.0.4.1)
Java Web Start
Java™ 6 Update 25 (Version: 6.0.250)
Junk Mail filter update (Version: 14.0.8117.416)
Logitech SetPoint 6.22 (Version: 6.22.24)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft AntiSpyware (Version: 1.0)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Data Access Components KB870669
Microsoft Image Composer 1.5
Microsoft Interactive Training
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office 97
Microsoft Office Outlook Connector (Version: 1.7.2811.0)
Microsoft Office XP Media Content (Version: 10.0.2619.0)
Microsoft Office XP Professional (Version: 10.0.6626.0)
Microsoft Picture It! Express 9 (Version: 9.0.0912)
Microsoft Picture It! Library 9 (Version: 9.0.0912)
Microsoft Publisher 2002 (Version: 10.0.6626.0)
Microsoft Search Enhancement Pack (Version: 1.3.59.0)
Microsoft Silverlight (Version: 4.0.50524.0)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.363)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
MobileMe Control Panel (Version: 3.1.6.0)
Modem Helper
Mozilla Firefox (2.0.0.11) (Version: 2.0.0.11 (en-US))
MSN (Version: 10.20.0613.0)
MSN Encarta Plus Support Files (Version: 9.0.0801)
MSN Money Investment Toolbox (Version: 15)
MSVCRT (Version: 14.0.1468.721)
NetWaiting (Version: 2.5.4)
NVIDIA Display Driver
NVIDIA Windows 2000/XP Display Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OneCare Advisor (Windows Live Toolbar) (Version: 03.01.0072)
Paint Shop Pro 7 (Version: 7.05.0000)
Popup Blocker (Windows Live Toolbar) (Version: 03.01.0146)
PowerDVD
Qualxserve Service Agreement (Version: 1.00.0004)
QuickTime (Version: 7.70.80.34)
RAW FILE CONVERTER LE
RealOne Player
Safari (Version: 5.33.21.1)
Savings Bond Wizard
Segoe UI (Version: 14.0.4327.805)
Shockwave
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
SolidView
SolidWorks eDrawings 2010 (Version: 10.2.122)
Sound Blaster Live!
SUPERAntiSpyware Free Edition (Version: 4.21.0.1004)
Verizon Download Manager (Version: 1.0.0)
Vz In Home Agent (Version: 7.08.22)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Favorites for Windows Live Toolbar (Version: 03.01.0146)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Outlook Toolbar (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Toolbar (Version: 14.0.8117.416)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Toolbar Feed Detector (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinUndelete
WinZip (Version: 9.0 (6028))

========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 511 MB
Available physical RAM: 102.43 MB
Total Pagefile: 1275.72 MB
Available Pagefile: 342.24 MB
Total Virtual: 2047.88 MB
Available Virtual: 1993.7 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:38.24 GB) (Free:9.13 GB) NTFS

========================= Users: ========================================

User accounts for \\JACK

Administrator ASPNET Guest
HelpAssistant Jack Travis SUPPORT_388945a0
SUPPORT_3f151ab9

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini061306-01.dmp

**** End of log ****
Here's the log from ESET:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# msn.exe=10.20.0091.1900
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=047358595793e84fa21708a8accf0cc7
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-09-18 04:47:13
# local_time=2011-09-18 12:47:13 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=156132
# found=1
# cleaned=0
# scan_time=7270
C:\WINDOWS\SYSTEM32\nkpvlbgq.ini Win32/Adware.Virtumonde.NEO application (unable to clean) 00000000000000000000000000000000 I
Thanks for your help.
Jack

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,924 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:32 AM

Posted 19 September 2011 - 03:29 PM

OK, lets reset the the HOSTS file.

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Mode > Advanced Mode.
    Posted Image
  • You may be presented with a warning dialog. If so, click Yes
  • Click on Tools and then Resident
    Posted Image
  • Uncheck this checkbox: "Resident TeaTimer {protection of over-all system settings) active"
  • Close/Exit Spybot Search and Destroy


Your HOSTS file may be infected.
Reset the HOSTS file
As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system.
Some types of malware will alter the HOSTS file as part of its infection. Please follow the instructions provided in How do I reset the hosts file back to the default?

To reset the hosts file automatically,go HERE click the Posted Image button. Then just follow the prompts in the Fix it wizard.


OR
Click Run in the File Download dialog box or save MicrosoftFixit50267.msi to your Desktop and double-click on it to run. Then just follow the promots in the Fix it wizard.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jackson

jackson
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:09:32 AM

Posted 19 September 2011 - 08:47 PM

Did the above and here's the log from MBAM. It didn't come up with anything. What about this that ESET came up with?
C:\WINDOWS\SYSTEM32\nkpvlbgq.ini Win32/Adware.Virtumonde.NEO application (unable to clean)

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7750

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/19/2011 9:43:17 PM
mbam-log-2011-09-19 (21-43-17).txt

Scan type: Quick scan
Objects scanned: 227312
Time elapsed: 29 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,924 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:32 AM

Posted 19 September 2011 - 09:27 PM

Ok we will remove that now as those setting were NON removal. I wasn't sure of a malware that would shut you down if removed.



Rescan with ESET OnlineScan
  • Under scan settings, check Posted Image and check Remove found threats

    FULL Instructions >>>>
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users