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Windows 7 freezes while watching movies and tv


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#1 Stefano62

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Posted 15 September 2011 - 06:56 AM

Hello!
A few days ago I installed Windows 7 Ultimate 64 bits. Immediately I had big problems while watching tv and videos of any kind. If I make any action with the mouse or the keyboard while watching a video there is a very high probability that Windows freezes and then restarts.
This is the content of one BSOD file (they are all identical):

==================================================
Dump File : 091511-33509-01.dmp
Crash Time : 15/09/2011 01:32:08
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`04b848f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091511-33509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
==================================================

My graphic card is a GeForce 8500 GT. Its drivers are updated.

Thanks.

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#2 cryptodan

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Posted 15 September 2011 - 07:35 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 Stefano62

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Posted 15 September 2011 - 09:38 AM

The snapshot:

http://speccy.piriform.com/results/gnMkUtOHfPUmOHiqIz3NLhJ

#4 Stefano62

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Posted 15 September 2011 - 10:13 AM

Now I can be more precise. The computer hangs and then restarts only when I make some action after having opened the video by clicking on it in Explorer or another file manager. If I open the video from inside Media Player, it seems that everything is ok!

#5 cryptodan

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Posted 15 September 2011 - 12:57 PM

When was the last time you dusted out the computer?

Your video card is getting way to hot.

#6 Stefano62

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Posted 16 September 2011 - 07:15 AM

You were right. Many thanks. That solved the problem.

Edited by Stefano62, 16 September 2011 - 07:15 AM.


#7 cryptodan

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Posted 16 September 2011 - 01:16 PM

Happy Youtubin




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