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Scanned with many tools but still believe there is trouble!!


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13 replies to this topic

#1 tdrolin

tdrolin

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Posted 14 September 2011 - 06:25 PM

Ok, my lap top(Toshiba Satellite) has been acting up,t sometimes on start up i will see the command prompt asking for a bootable disk and after removing battery it will start up again normally, then perform normally. Recently I have been getting alot of websites not responding type hang ups after a wait they will come back. Today was not the case i received an error that windows has detected a problem with the hard disk which I have not seen before. This seems like 2 issues but I believe they are related. I am running windows 7, and I scanned with avg8, spybot search and destroy, adaware, malwarebytes and everything was clean. I still think there is something there and you may have tools to dig a little deeper, not an expensive laptop but its my only one and it is less than 10 months old, I would appreciate any help I could receive from you.

Thanks,

tdrolin

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#2 Broni

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Posted 14 September 2011 - 08:52 PM

Since you posted in this forum let's double check for malwares...

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 tdrolin

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Posted 15 September 2011 - 09:58 AM

Thanks for your assistance here are the logs and GMER found no modifications:


Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
Java™ 6 Update 17
Out of date Java installed!
Adobe Flash Player 10.3.183.5
Adobe Reader 9.4.5
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
AVG avgwdsvc.exe
AVG avgtray.exe
Comodo Firewall cmdagent.exe
Comodo Firewall cfp.exe
``````````End of Log````````````


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7710

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

15/09/2011 1:12:21 AM
mbam-log-2011-09-15 (01-12-21).txt

Scan type: Quick scan
Objects scanned: 205132
Time elapsed: 11 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


MiniToolBox by Farbar
Ran by toms (administrator) on 15-09-2011 at 00:58:31
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================



========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : toms-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4A-ED-DE-B7-46-6B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-6C-96-C2-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 4C-ED-DE-B7-46-6B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15e0:d479:6336:c173%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : September-14-11 9:35:26 AM
Lease Expires . . . . . . . . . . : September-15-11 1:46:58 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 189591006
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-87-B1-81-4C-ED-DE-B7-46-6B
DNS Servers . . . . . . . . . . . : 24.222.0.94
24.222.0.95
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:386a:2920:522b:8ae3(Preferred)
Link-local IPv6 Address . . . . . : fe80::386a:2920:522b:8ae3%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{167C84A9-3DE2-4ECB-915A-F70A1DFBAFBE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{275EE1B9-D03A-4FC5-BE75-BDAAC46CFE7A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{199A95CE-5B0E-4CCC-BF59-DDFAE5817A87}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: cns01.eastlink.ca
Address: 24.222.0.94

Name: google.com
Addresses: 74.125.226.80
74.125.226.84
74.125.226.81
74.125.226.83
74.125.226.82


Pinging google.com [74.125.226.84] with 32 bytes of data:
Reply from 74.125.226.84: bytes=32 time=51ms TTL=56
Reply from 74.125.226.84: bytes=32 time=46ms TTL=56

Ping statistics for 74.125.226.84:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 51ms, Average = 48ms
Server: cns01.eastlink.ca
Address: 24.222.0.94

Name: yahoo.com
Addresses: 67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70


Pinging yahoo.com [69.147.125.65] with 32 bytes of data:
Reply from 69.147.125.65: bytes=32 time=40ms TTL=53
Reply from 69.147.125.65: bytes=32 time=41ms TTL=53

Ping statistics for 69.147.125.65:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 41ms, Average = 40ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...4a ed de b7 46 6b ......Microsoft Virtual WiFi Miniport Adapter
11...00 26 6c 96 c2 54 ......Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
10...4c ed de b7 46 6b ......Atheros AR9285 Wireless Network Adapter
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
37...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.2 281
192.168.0.2 255.255.255.255 On-link 192.168.0.2 281
192.168.0.255 255.255.255.255 On-link 192.168.0.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 58 ::/0 On-link
1 306 ::1/128 On-link
15 58 2001::/32 On-link
15 306 2001:0:4137:9e76:386a:2920:522b:8ae3/128
On-link
10 281 fe80::/64 On-link
15 306 fe80::/64 On-link
10 281 fe80::15e0:d479:6336:c173/128
On-link
15 306 fe80::386a:2920:522b:8ae3/128
On-link
1 306 ff00::/8 On-link
15 306 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/15/2011 00:00:03 AM) (Source: THSA) (User: )
Description:

Error: (09/14/2011 08:14:20 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (09/14/2011 07:52:33 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (09/14/2011 01:13:12 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (09/14/2011 10:44:16 AM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

Error: (09/14/2011 00:25:51 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (09/13/2011 03:21:01 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 6.0.2.4262 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 13b0

Start Time: 01cc72418f2594d5

Termination Time: 31

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 1575c494-de35-11e0-abec-00266c96c254

Error: (09/13/2011 06:41:28 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (09/13/2011 05:50:40 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (09/13/2011 00:44:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.


System errors:
=============
Error: (09/14/2011 03:09:21 PM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (09/14/2011 10:37:28 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/14/2011 10:37:28 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/14/2011 10:37:27 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/14/2011 10:37:27 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/13/2011 03:17:55 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the TVersity Media Server service to connect.

Error: (09/13/2011 03:15:33 PM) (Source: Service Control Manager) (User: )
Description: The Distributed Link Tracking Client service failed to start due to the following error:
%%1053

Error: (09/13/2011 03:15:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrkWks service.

Error: (09/13/2011 03:15:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (09/13/2011 03:14:19 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:40:32 PM on ?13/?09/?2011 was unexpected.


Microsoft Office Sessions:
=========================
Error: (09/15/2011 00:00:03 AM) (Source: THSA)(User: )
Description:

Error: (09/14/2011 08:14:20 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (09/14/2011 07:52:33 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (09/14/2011 01:13:12 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8

Error: (09/14/2011 10:44:16 AM) (Source: Windows Backup)(User: )
Description: The system cannot find the file specified. (0x80070002)

Error: (09/14/2011 00:25:51 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (09/13/2011 03:21:01 PM) (Source: Application Hang)(User: )
Description: firefox.exe6.0.2.426213b001cc72418f2594d531C:\Program Files (x86)\Mozilla Firefox\firefox.exe1575c494-de35-11e0-abec-00266c96c254

Error: (09/13/2011 06:41:28 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (09/13/2011 05:50:40 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (09/13/2011 00:44:13 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files (x86)\spybot - search & destroy\DelZip179.dllc:\program files (x86)\spybot - search & destroy\DelZip179.dll8


=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Ad-Aware (Version: 9.5.0)
Adobe Flash Player 10 ActiveX (Version: 10.2.153.1)
Adobe Flash Player 10 Plugin (Version: 10.3.183.5)
Adobe Reader 9.4.5 (Version: 9.4.5)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Alt.Binz 0.25.0 (Version: 0.25.0)
Amazon Kindle For PC v1.1
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.27)
Atheros Driver Installation Program (Version: 5.2)
ATI Catalyst Install Manager (Version: 3.0.765.0)
AVG 2011 (Version: 10.0.1392)
AVG 2011 (Version: 10.0.1520)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.2)
Build-a-lot 2 (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Full Existing (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Full New (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Light (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Previews Common (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0315.1050.17562)
Catalyst Control Center InstallProxy (Version: 2010.0315.1050.17562)
Catalyst Control Center Localization All (Version: 2010.0315.1050.17562)
ccc-core-static (Version: 2010.0315.1050.17562)
ccc-utility64 (Version: 2010.0315.1050.17562)
CCC Help Chinese Standard (Version: 2010.0315.1049.17562)
CCC Help Chinese Traditional (Version: 2010.0315.1049.17562)
CCC Help Czech (Version: 2010.0315.1049.17562)
CCC Help Danish (Version: 2010.0315.1049.17562)
CCC Help Dutch (Version: 2010.0315.1049.17562)
CCC Help English (Version: 2010.0315.1049.17562)
CCC Help Finnish (Version: 2010.0315.1049.17562)
CCC Help French (Version: 2010.0315.1049.17562)
CCC Help German (Version: 2010.0315.1049.17562)
CCC Help Greek (Version: 2010.0315.1049.17562)
CCC Help Hungarian (Version: 2010.0315.1049.17562)
CCC Help Italian (Version: 2010.0315.1049.17562)
CCC Help Japanese (Version: 2010.0315.1049.17562)
CCC Help Korean (Version: 2010.0315.1049.17562)
CCC Help Norwegian (Version: 2010.0315.1049.17562)
CCC Help Polish (Version: 2010.0315.1049.17562)
CCC Help Portuguese (Version: 2010.0315.1049.17562)
CCC Help Russian (Version: 2010.0315.1049.17562)
CCC Help Spanish (Version: 2010.0315.1049.17562)
CCC Help Swedish (Version: 2010.0315.1049.17562)
CCC Help Thai (Version: 2010.0315.1049.17562)
CCC Help Turkish (Version: 2010.0315.1049.17562)
Chuzzle Deluxe (Version: 2.2.0.95)
COMODO Internet Security (Version: 5.3.45685.1236)
Conexant HD Audio (Version: 4.119.0.61)
ConvertXtoDVD 4.0.9.322 (Version: 4.0.9.322)
D3DX10 (Version: 15.4.2368.0902)
FATE (Version: 2.2.0.95)
ffdshow [rev 3154] [2009-12-09] (Version: 1.0)
Free Studio version 5.0.8
FrostWire 5.1.4 (Version: 5.1.4.0)
ImgBurn (Version: 2.5.5.0)
iTunes (Version: 10.4.1.10)
Java™ 6 Update 17 (Version: 6.0.170)
Jewel Quest - Heritage (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 6.0.2 (x86 en-US) (Version: 6.0.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.95)
QuickPar 0.9 (Version: 0.9)
QuickTime (Version: 7.70.80.34)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30111)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.4 (Version: 4.4.0)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TOSHIBA Assist (Version: 3.00.11)
TOSHIBA Bulletin Board (Version: 1.6.07.64)
TOSHIBA ConfigFree (Version: 8.0.28)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Hardware Setup (Version: 2.00.06)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
TOSHIBA Media Controller (Version: 1.0.80.3.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.4.9)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.6.06.64)
TOSHIBA Service Station (Version: 2.1.40)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.03)
TOSHIBA Value Added Package (Version: 1.3.3.64)
TOSHIBA Web Camera Application (Version: 1.1.1.15)
TVersity Codec Pack 1.7 (Version: 1.7)
TVersity Media Server 1.9.7 (Version: 1.9.7)
TVersitybar Toolbar (Version: 6.6.0.19)
Uninstall 1.0.0.1
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 1.1.7 (Version: 1.1.7)
Wheel of Fortune 2 (Version: 2.2.0.95)
WildTangent Games (Version: 1.0.1.3)
WildTangent ORB Game Console
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.01 beta 1 (64-bit) (Version: 4.01.1)
Xiph.Org Open Codecs 0.85.17777 (Version: 0.85.17777)
Zuma's Revenge (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 2810.9 MB
Available physical RAM: 1064.09 MB
Total Pagefile: 5619.99 MB
Available Pagefile: 3617.62 MB
Total Virtual: 4095.88 MB
Available Virtual: 3988.42 MB

========================= Partitions: =====================================

1 Drive c: (S3A8955D006) (Fixed) (Total:269.4 GB) (Free:165.36 GB) NTFS
2 Drive d: () (CDROM) (Total:4.38 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\TOMS-PC

Administrator Guest Mcx1-TOMS-PC
toms


**** End of log ****

#4 Broni

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Posted 15 September 2011 - 10:46 AM

I don't see anything malicious.

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.

============================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

=========================================================

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#5 tdrolin

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Posted 15 September 2011 - 06:45 PM

Hey I did everything you suggested, and the scan found nothing! What else you got for me, lol? Keep getting the window has detected a problem with the hard disc but I cancelled it until I am done going through this process.

#6 Broni

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Posted 15 September 2011 - 08:45 PM

Can you post a screenshot of that pop-up?

Edited by Broni, 15 September 2011 - 08:45 PM.

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#7 tdrolin

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Posted 16 September 2011 - 08:52 PM

I cant get it to come back up i said do not remind me again when i was running scans. I can see the errors in the event view but not sure how to get them on here so you can see them. Ran a diognostic tool that displays my issues not sure how to get that to you either,not sure how to do the screen shots and display them here, sorry.

Edited by tdrolin, 16 September 2011 - 09:11 PM.


#8 Broni

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Posted 16 September 2011 - 11:40 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#9 tdrolin

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Posted 17 September 2011 - 09:18 PM

So my computer died asking for a bootable disc, there is none as far as i know the computer is new but i inheriteded, i did manage to get it started in safe mode, i am sending this message from my iphone, any advice

#10 Broni

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Posted 17 September 2011 - 09:23 PM

Possibly it was a real deal regarding hard drive problem.
Can you boot to Safe Mode with Networking?

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#11 tdrolin

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Posted 17 September 2011 - 09:58 PM

I am just going to leave it till tomorrow it started up normally a minute ago but when i opened the browser it froze up again

#12 Broni

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Posted 17 September 2011 - 10:01 PM

When you have a chance....

Download and install SIW Multilanguage With Installer (SIW free version) (bottom of the screen)

Run the tool.
After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#13 tdrolin

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Posted 18 September 2011 - 12:59 PM

Rebooted the computer this morning CHKDSK ran on start up it erased some files and it seems to be working ok now. I ran the VEW tool and it showed nothing there was no note pad file or more correctly note pad came up but there was nothing in it. Tried to install the next tool you gave me but it would not in stall came up with a multiple virus threat when i tried.

#14 Broni

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Posted 18 September 2011 - 02:08 PM

That's surely false positive, but leave it for now.
Monitor your computer behavior and keep me posted.

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