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ComboFix to remove a redirection virus


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4 replies to this topic

#1 Guest_Ken Hughes_*

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Posted 14 September 2011 - 03:02 PM

Hello ...
This is a bit of an interesting situation which I hope you can help me with.
I provide IT support for personal computers, specifically Apple computers. I have a strong knowledge and extensive use with PCs though.
A customer of mine informed me that her link-clicking on Google redirected her to various websites.
I was able to confirm this.

Some research I did on various forums brought me back to ComboFix as a solution to this problem. I went to www.combofix.org and installed and ran the program on her Windows XP SP3 machine, not knowing that this program has additional steps that apparently forum moderators here could only interpret.

I did not follow the directions as they were listed here:
http://www.bleepingcomputer.com/forums/topic34773.html

I'm apprehensive to uninstall ComboFix from this computer because I don't want to revert back to where it was. The customer commented that her computer was running better for awhile, and then went back to it's old ways of redirecting links.

So - I'm looking for advice on how to proceed next. I do have a log which I will attach here for your review.

Thank you for your time.
KH

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#2 HelpBot

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Posted 19 September 2011 - 11:25 PM

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#3 Elise

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Posted 21 September 2011 - 03:52 AM

If you still need help, post the requested logs.

regards, Elise


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#4 Guest_Ken Hughes_*

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Posted 22 September 2011 - 03:27 PM

Thank you for your reply. My customer has indicated to me that she no longer wishes to move forward with this method. She referenced a Youtube video which apparently she was able to use and it did the trick. The link is here: <removed>

Thank you!
KH

Edited by elise025, 22 September 2011 - 04:10 PM.
Link removed for security reasons


#5 Elise

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Posted 22 September 2011 - 04:10 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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