Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Spyware / Malware / Virus?


  • Please log in to reply
4 replies to this topic

#1 gitbob

gitbob

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:46 PM

Posted 13 September 2011 - 09:02 PM

Hello, new user here. Having problems eliminating a threat my computer shows known as Boot.TidServe.B. Is this serious? I do know it is annoying as it pops up comntinuously. Ran several Norton scans and can't find anything. Ran something else like Powerwipe ? Nothing.... Computer runs fine...maybe slow but.... Anycan help is appreciated.

Edited by Orange Blossom, 14 September 2011 - 03:17 AM.
Moved to AII. ~ OB


BC AdBot (Login to Remove)

 


#2 spc3rd

spc3rd

  • Members
  • 292 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Mid-Atlantic region (USA)
  • Local time:10:46 PM

Posted 13 September 2011 - 10:13 PM

Good evening gitbob & welcome to the forums!

Sorry to hear of the problem you are experiencing & YES...the infection you have is quite significant. I am a little puzzled by the info you've provided. You mentioned the specific name of the malware infecting your computer & the "popups" were annoying, but indicate you have run several scans with Norton and it has found nothing. WHICH security program did you use to ascertain the name of the malware infection, or is the infection itself generating those annoying popups? (Can you also indicate WHAT information is being shown when the popup occurs)?

Do you currently have an anti-malware program, such as, Malwarebytes or SuperAntispyware installed on your infected computer? If so, have you tried running a full scan with either or both of them (not at the same time though)?

There is some additional information on the specific infection you have (and removal instructions too) which can be viewed on the Kaspersky website at the link below:

http://support.kaspersky.com/faq/?qid=208280684

Please post back when you have the information I asked about and/or when you've been able to try the remedial measures suggested as well! Hopefully, some of our distinguished, other more experienced forum members will review your post in the interim time and can provide more effective help to you!

Edited by spc3rd, 13 September 2011 - 10:24 PM.

spc3rd

Dell Optiplex 755 Desktop | Win 7 Pro, SP 1, 64-bit | Intel Core 2 Duo, 3.00 gHz CPU | 8 GB RAM | 400 GB Seagate SATA HDD | Outpost Security Suite Pro | MBAM Premium 2.0 | Spywareblaster | SAS (on-demand) | Blocklist Pro | IE 11 & FF w/ NoScript | Disconnect | Adblock Plus | Flagfox


#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,912 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:10:46 PM

Posted 14 September 2011 - 03:18 AM

Hello,

tidserv is no joke. Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 gitbob

gitbob
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:46 PM

Posted 16 September 2011 - 04:31 PM

Norton found the Boot.TidServe issue and Norton Power Eraser didnt find anything either.

Thank you Pete C

#5 spc3rd

spc3rd

  • Members
  • 292 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Mid-Atlantic region (USA)
  • Local time:10:46 PM

Posted 16 September 2011 - 05:55 PM

You're welcome, gitbob!

Since Orange Blossom has arrived, I will withdraw from further interaction in this post. Orange Blossom is far more qualified & experienced to assist you with the problems you are having. Please follow the instructions in her posts.

Good Luck! :busy:

spc3rd

Dell Optiplex 755 Desktop | Win 7 Pro, SP 1, 64-bit | Intel Core 2 Duo, 3.00 gHz CPU | 8 GB RAM | 400 GB Seagate SATA HDD | Outpost Security Suite Pro | MBAM Premium 2.0 | Spywareblaster | SAS (on-demand) | Blocklist Pro | IE 11 & FF w/ NoScript | Disconnect | Adblock Plus | Flagfox





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users