Hi Harry R,
We sincerely apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Do you still need help?
If so, continue to follow these instructions:
My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.
Some things to remember while we are working together.
- Do not run any other tool untill instructed to do so!
- Please do not attach logs or put logs in code boxes.
- Tell me about any problems that have occurred during the fix.
- Tell me of any other symptoms you may be having as these can also help.
- Do not run anything while running a fix.
- If you don't understand a step, please ask for clarification before continuing with any future steps.
Click on the Watch Topic
button and select Immediate Notification
and click on proceed
, this will help you to get notified faster when I have replied and make the cleaning process faster.Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.
Please download MiniToolBox
and run it.
Checkmark following boxes:
- Report IE Proxy Settings
- Report FF Proxy Settings
- List content of Hosts
- List IP configuration
- List last 10 Event Viewer Log Errors
- List Installed Programs
- List Users, Partitions and Memory size
. Please put code boxes around just this entire log
, like this, but without the letter x: [xcode] MiniToolBox log [/xcode]
to your desktop.
Double click the aswMBR.exe
to run it.
When prompted to download the latest definitions, click Yes.
Click the "Scan
" button to start scan:
On completion of the scan click "Save log
", save it to your desktop and post in your next reply:
NOTE. aswMBR will create MBR.dat
file on your desktop. This is a copy of your MBR. Do NOT delete it.
In your next reply, please include:
- MiniToolBox log
- aswMBR log
- How's your computer running now?