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Computer won't boot completely?


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4 replies to this topic

#1 jwmghf

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Posted 13 September 2011 - 12:52 PM

Hi guys:


I ran Kaspersky 2012 installation program and it started out fine until the end and then it said it had an error and shut down. I thought then that I should uninstall the Kaspersky 2011 before running the new version. After the uninstall, my computer gets to the screen the says Windows XP(its the screen right before it shows your user name, you click on the name and it says it's loading your personal settings.) I have tried it in safe mode also. I even tried to run the Windows XP installation disk and it doesn't see that either. I do have the recovery console available to me during boot up, but I'm not sure what to test or attempt a repair to?


Any ideas?


Thanks,

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#2 GuruLounge

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Posted 13 September 2011 - 02:33 PM

Your description of the problem is just a little confusing.

When your computer is booting up, what does it do exactly? Freeze up, restart, etc?

Can you boot into safe-mode successfully?

Can you boot from the Windows CD and access the Repair/Recovery Console option?

Jeff

#3 jwmghf

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Posted 13 September 2011 - 08:51 PM

Hey Jeff:

All is well right through the part where the screen goes black for a few seconds and then the cursor shows up in the middle of the blue screen. This is the screen right before your logon name shows(You know, when you click it and it says "Windows is setting your personal settings"). Its a blue screen and it says, "Microsoft Windows XP" This is where the system hangs. It goes no further. I can still move the mouse around but there's nothing to do on this screen. I hope that's clear enough.

I cannot boot into safe-mode of any kind. It's not seeing Windows CD either. I have set the cd as the 1st boot device in the bios and its still a no go.

I have the Window Recovery Console that I can access as my system is booting up. I installed that a while back when I used Combo-fix. I'm just not sure how to use the Recovery Console.

Hope this helps.

#4 GuruLounge

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Posted 13 September 2011 - 10:05 PM

For the time being, go to the Windows recovery console, log into your installation. You should get a C: prompt. Once there use the command:

chkdsk /f /r

This will check the disk for errors and try to repair any it finds.

Then reply to this post in the morning (this will cause the forum to email me that you replied), and let us know how it went.

Jeff

#5 abauw

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Posted 14 September 2011 - 09:16 AM

I ran Kaspersky 2012 installation program and it started out fine until the end and then it said it had an error and shut down.


Could you tell more about that error?


I thought then that I should uninstall the Kaspersky 2011 before running the new version.


You don't need to do this as at Kaspersky 2012 Setup it will automatically detect your Kaspersky 2011 and prompt you to Uninstall it.


I have set the cd as the 1st boot device in the bios and its still a no go.


When booted from CD does you see any word "Press Any Key To Boot From CD"?
If you dont see it. Could you test your CD on another Computer and check does it could boot or not? Just try to boot and if it show WinXP Setup your could turn off your Computer. This only to make sure that your CD still at good shape.
If you see it. Could you check your BIOS Setup Configuration?

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