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After effects of cryptor infection?


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#1 tabull

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Posted 13 September 2011 - 12:19 PM

My wife's computer (Dell Latitude, XP SP3, still limping along) became infected with the cryptor virus. I think I have removed the virus, as several different scans with several different products all report the computer is clean. However, when the computer starts up, after the desktop has displayed, I get an error msg:

"Error loading C:\Documents and Settings\(wife's name)\Local Settings\Application Data\xpEventRpl\CRLapiSupport.dll

The specified module could not be found."

This is not my bailiwick, but I thought CRL was a Certificate Revocation List. Could this be related to the cryptor virus issue? If not, what is the significance of this msg? How do I fix it? Should I be at another forum entirely?

Any advice or help will be most appreciated.

Thanks.

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#2 boopme

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Posted 13 September 2011 - 03:23 PM

This file was affected by a Trojan Muldrop infection and was corrupted. The malware was removed and this damaged file is left.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete. This file CRLapiSupport.dll

Reboot your computer and see if the startup error returns.
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