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In need of some help??


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#1 Ourfuture4

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Posted 12 September 2011 - 02:06 PM

Okay here are my issues I believe I have a virus I have downloaded the malware I have done the rkill and shows nothing I read some of the posts which I have had those issues and lead me to combofix. after all of this I have several issues I am trying to fix as a result of my ignorance. I know enough about computers to get myself into trouble obviously. But money is extremely tight and I dont mind putting the time in if I could get some guidance from you guys. I appriciate any help I can receive...

I cannot get a picture to show up on the desktop, The speakers work when playing music however email videos or you tube will not I have uninstalled the realtek drivers and redownloaded them it helped the sound that did come out to be better but still no video playback sounds.

I get a freecause popup page on the internet and it is running considerably slower so I am assuming there is a virus and spyware,

I appreciate any help and thanks for looking at my post!

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#2 boopme

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Posted 12 September 2011 - 02:46 PM

Hello, I moved this to Am I Infected from Vista.
As I understand you ran ComboFix,having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.
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