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should I be worried?


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3 replies to this topic

#1 andreeafd

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Posted 12 September 2011 - 12:04 PM

I have had a computer for a while, but have only recently started using it on the internet. I have been using Norton Antivirus since going online, to ensure protection. Everything seemed to be fine. About a month ago, I opened some email forward from my mother, which contained a web link, which I stupidly clicked on. The page stated that I would be redirected, but because of some of the text, I felt it would not be safe to keep it open, so closed the page. I then realized I had received several other messages from my mother and a friend, with nothing in the body of the message but various links, so I figured it's a virus. Ever since opening that message, Norton keeps blocking frequent intrusion attacks on my computer, as evidenced here: https://picasaweb.google.com/andreea1369/September122011. Here's a sample of a more detailed description that Norton provides on each attack: https://picasaweb.google.com/andreea1369/September12201102.

I have run a full scan through Norton and have downloaded and ran a full scan through Malwarebytes. Both scans show no infections. Since svchost.exe is a process mentioned in Norton (I know it's a normal process), I looked up the attack online and found out that I should locate the process (did so through task manager) and see if it's in an unusual folder. I find it unusual that svchost.exe is listed several times, as in this image: https://picasaweb.google.com/andreea1369/September12201103. Is that normal? I checked the properties on each occurrence and the last one is located at C:\Windows\SysWOW64, while the others are located at C:\Windows\System32. I realize that WOW64 is a normal folder if I'm running 64-bit Windows (sorry, cannot figure out if that's the case).

I have also read that sometimes the ISP can be doing something to grant this intrusion message from Norton, but I doubt my ISP has been doing this on a regular, daily basis since a few weeks ago.

Finally, I have downloaded Hijack This and it first alerted me that it didn't have access to write in my Hosts folder (is this normal? seems that it may be a built-in Windows security feature) and then I received a log of some 30-40 problems that I don't know whether to fix or analyze, after ignoring the warning and going on with the scan.

Is my computer infected? Should I be posting in the forums where I can submit logs for analysis? Thank you in advance.

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#2 boopme

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Posted 12 September 2011 - 03:05 PM

Hello, Your links unfortuntely do not work. from what you describe I think we need to see your HJT and these below. Do not remove anything in the HJT.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 andreeafd

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Posted 12 September 2011 - 06:38 PM

Thanks boopme, I've done the prep and posted in the other forum. Cheers! :warrior:

#4 Orange Blossom

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Posted 13 September 2011 - 12:03 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic418719.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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