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Toshiba laptop scrolling on touchpad not working


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#1 NotVeryTechie

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Posted 12 September 2011 - 11:52 AM

Hi there

I have a Toshiba laptop and the touchpad worked fine until I loaded Vista SP1. Now the scroll function on the touchpad doesn't work. I have uninstalled and reloaded the driver, downloaded a new driver and installed and done this over and over (Synaptics driver) and it won't work. Any help would be appreciated very much.

Thanks so much
NotVeryTechie

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#2 MrBruce1959

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Posted 13 September 2011 - 12:54 AM

Hello and welcome to Bleeping Computer.

Out of curiosity, what operating system was on the laptop before Vista, I am sure you will say XP, but I want to be sure and was the previous operating system pre-installed on this laptop?

If the questions I am asking do not make sense, what I am trying to figure out here is if the previous operating system had a driver installed from a special operating system disk made for your Toshiba laptop.

Sometimes when we upgrade those systems, the upgrade may not contain the driver packages the previous OS installation disk contained.

Bruce.

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#3 killerx525

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Posted 13 September 2011 - 06:56 AM

Also what model is your Toshiba laptop?

>Michael 
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#4 NotVeryTechie

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Posted 16 September 2011 - 10:16 AM

Hi there

Thanks for the reply. My laptop was pre-loaded with Vista and I updated to SP1. The machine is a Toshiba Satelite Pro A200. It was all working fine and then suddenly not.

All the best
NVT




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