Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Mobile Intel 4 Series chipset - Code 37 error


  • Please log in to reply
28 replies to this topic

#1 J Cccccccccc

J Cccccccccc

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 12 September 2011 - 10:00 AM

Hi folks, I'd been having terrible trouble with my Lenovo N500 laptop running incredibly slowly. It seems it was this problem http://winhlp.com/node/10 and seems to be ok now. However, trying loads of different fixes before finding this one I reckon I've done something to the graphics card. It's giving me a Code 37 Error in Device Manager. I've rolled back drivers, uninstalled and reinstalled, run Driver Sweeper, tried to manually direct it to the drivers, flashed the BIOS, reset the BIOS setting but still nothing. Not sure what the problem is. Could it just possible be fried entirely?

When I try to update the drivers, it says it can't find a better match. When I direct it to the drivers manually, it has an error.

BC AdBot (Login to Remove)

 


#2 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:08:29 AM

Posted 12 September 2011 - 08:00 PM

Hello and welcome to Bleeping Computer.

If you click the link below a box will pop up called Microsofts fixit, click it and allow it to fix your problem.

http://support.microsoft.com/kb/310123


Or you can read this which is a manual fix posted on Microsoft's web site.

Code 37


Windows cannot initialize the device driver for this hardware. (Code 37)
Recommended resolution

The driver returned a failure when it executed the DriverEntry routine. Reinstall the drivers for this device.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again. You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware manufacturer’s Web site.

1.On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.

2.Restart your computer.

3.Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.


Please let me know if the automated FIXIT! worked or the information above worked or if nothing worked.

Bruce.

Edited by MrBruce1959, 12 September 2011 - 08:02 PM.

Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#3 J Cccccccccc

J Cccccccccc
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 13 September 2011 - 02:03 AM

Hi there, thanks for the reply. There didn't seem to be any popup for me I'm afraid, but I've tried this uninstall and rescan many times, no luck.

#4 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:08:29 AM

Posted 13 September 2011 - 02:10 AM

Please which operating system do you have installed and which version? i.e 32 bit or 64 bit.

Thanks in advance.

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#5 J Cccccccccc

J Cccccccccc
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 13 September 2011 - 06:29 AM

Hi again, it's Windows XP Professional 32bit..

#6 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:08:29 AM

Posted 13 September 2011 - 07:47 AM

This is the one for Windows XP.

http://support.microsoft.com/fixit/

You'll have to select the issue your self though to get a solution.

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#7 Casey_boy

Casey_boy

    Bleeping physicist


  • Malware Response Team
  • 7,765 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:12:29 PM

Posted 13 September 2011 - 08:21 AM

@J Cccccccccc, you shouldn't have posted for help yet whilst we were still finishing up in your malware removal topic. Please wait until I have given you the all clear and the final clean-up steps (we're almost done).

Edit: 14th September - all clean.

Casey

Edited by Casey_boy, 14 September 2011 - 08:17 AM.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#8 J Cccccccccc

J Cccccccccc
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 13 September 2011 - 09:35 AM

Ah, very sorry Casey! I'll hold off.

#9 J Cccccccccc

J Cccccccccc
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 14 September 2011 - 07:11 AM

Hmm it's telling me that fix is not compatible for my computer..

#10 abauw

abauw

  • Members
  • 951 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Kebun Kelapa
  • Local time:07:29 PM

Posted 14 September 2011 - 08:23 AM

@ J Cccccccccc.
Please finish your malware topic with Casey_boy before you asking any help with others. Hope you understand this.

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#11 J Cccccccccc

J Cccccccccc
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 14 September 2011 - 10:38 AM

Yup, we're done now. Do I need to close it or something?

#12 abauw

abauw

  • Members
  • 951 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Kebun Kelapa
  • Local time:07:29 PM

Posted 14 September 2011 - 12:08 PM

Sorry I didn't realize that you have done with Casey_boy :whistle:

Could you go to Device Manager and go to View (at top menu) and select Show Hidden Devices. After that please check does any yellow / red mark on every device that listed on Device Manager.
If you have a Device that have yellow / red mark please tell it on your next post. With Device Instance Id of that device will be great.

To get Device Instance Id you need to go to Device Manager and select your Device and at Device Properties select Detail Tab. Under Detail Tab there will be your Device Instance Id. Just Bold on it and press Ctrl+S (Keyboard Shortcut for Save) and Paste it on your next post.

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#13 J Cccccccccc

J Cccccccccc
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 14 September 2011 - 12:44 PM

Hi again, ok we have a few. There are two instances of the Mobile Intel 4 Series Chipset (which I've read is normal), both have yellow marks. Device IDs are
PCI\VEN_8086&DEV_2A42&SUBSYS_3A0217AA&REV_07\3&11583659&0&10
PCI\VEN_8086&DEV_2A43&SUBSYS_3A0217AA&REV_07\3&11583659&0&11


I also have yellow marks for
Applian Miniport (ROOT\NT_APPLIANDMP\0002) with Code 39 error

MpKsl1fe1da70 (ROOT\LEGACY_MPKSL1FE1DA70\0000) with Code 24 error

MpKsl6cb9615d (ROOT\LEGACY_MPKSL6CB9615D\0000) with Code 24 error

MpKsl7a76aa7f (ROOT\LEGACY_MPKSL7A76AA7F\0000) with Code 24

MpKsl8875d8cd (ROOT\LEGACY_MPKSL8875D8CD\0000) with Code 24

MpKsl99e24ef7 (ROOT\LEGACY_MPKSL99E24EF7\0000) with Code 24

MpKsla4b577de (ROOT\LEGACY_MPKSLA4B577DE\0000) with Code 24

MpKslc7d1d428 (ROOT\LEGACY_MPKSLC7D1D428\0000) with Code 24

MpKsld848d86b (ROOT\LEGACY_MPKSLD848D86B\0000) with Code 24

SBRE (ROOT\LEGACY_SBRE\0000) with Code 24

Ethernet controller (PCI\VEN_14E4&DEV_1713&SUBSYS_3A2317AA&REV_02\4&2BCEBCDB&0&00E5)Code 28, driver not installed, Found New Hardware dialogue can't find drivers.

#14 abauw

abauw

  • Members
  • 951 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Kebun Kelapa
  • Local time:07:29 PM

Posted 14 September 2011 - 01:47 PM

PCI\VEN_8086&DEV_2A42&SUBSYS_3A0217AA&REV_07\3&11583659&0&10

Mobile Intel 4 Series Chipset Family
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19413&ProdId=2991&lang=eng

PCI\VEN_14E4&DEV_1713&SUBSYS_3A2317AA&REV_02\4&2BCEBCDB&0&00E5

Broadcom NetLink ™ Fast Ethernet
http://www.broadcom.com/support/ethernet_nic/netlink.php

Applian Miniport (ROOT\NT_APPLIANDMP\0002) with Code 39 error

Do you use Applian Software? If yes could you tell what software version that you use?
Try Reinstalling it will be good.

MpKsl1fe1da70 (ROOT\LEGACY_MPKSL1FE1DA70\0000) with Code 24 error

MpKsl6cb9615d (ROOT\LEGACY_MPKSL6CB9615D\0000) with Code 24 error

MpKsl7a76aa7f (ROOT\LEGACY_MPKSL7A76AA7F\0000) with Code 24

MpKsl8875d8cd (ROOT\LEGACY_MPKSL8875D8CD\0000) with Code 24

MpKsl99e24ef7 (ROOT\LEGACY_MPKSL99E24EF7\0000) with Code 24

MpKsla4b577de (ROOT\LEGACY_MPKSLA4B577DE\0000) with Code 24

MpKslc7d1d428 (ROOT\LEGACY_MPKSLC7D1D428\0000) with Code 24

MpKsld848d86b (ROOT\LEGACY_MPKSLD848D86B\0000) with Code 24


Do you have Installed Microsoft Security Essential?

SBRE (ROOT\LEGACY_SBRE\0000) with Code 24


Do you have Installed Vipre Antivirus?

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#15 J Cccccccccc

J Cccccccccc
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Local time:12:29 PM

Posted 14 September 2011 - 02:17 PM

Hmm ok... I've tried reinstalling the Intel drivers many times but to no avail. I'll try one more time. What happens is I install em, reboot, but still the hardware can't find the drivers. I uninstall the hardware and scan for new hardware again, still doesn't find it. Have also tried manually directing it to the drivers and still no luck.

Applian, eh, I'm not sure!! :D


Hmm, I have Microsoft Security Essentials installed but uninstalled it a long time ago. Are these something left over? Similar thing with Vipre, I tried it for a 30 day trial but then went for Kaspersky instead. So it's uninstalled for quite some time, or so I thought!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users