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Black screen during boot


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38 replies to this topic

#1 StrandedProgress

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Posted 12 September 2011 - 09:15 AM

I am able to boot in safe mode. On normal boot I get a black screen after windows logo. It goes through a continuous reboot cycle.

I have been directed to start a topic here from this thread.

http://www.bleepingcomputer.com/forums/topic416972.html/page__pid__2404653__st__15#entry2404653

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#2 hamluis

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Posted 12 September 2011 - 10:11 AM

System manufacturer and model?

No onscreen error message with black screen?

How long does black screen remain before reboot occurs?

Louis

#3 StrandedProgress

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Posted 12 September 2011 - 10:24 AM

Hi Louis.

It is a hp G72 Notebook PC with Windows 7 Home Premium 64-bit OS.

Absolutely no onscreen message with black screen. Pointer is visible and mobile. The black screen last approx. 4 minutes before reboot.

Todd

#4 abauw

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Posted 12 September 2011 - 10:53 AM

When you turn your Notebook on does you seen any Welcome Screen or BIOS?

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#5 StrandedProgress

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Posted 12 September 2011 - 11:25 AM

I see the Windows logo and when it is going into the blue Welcome Screen it goes black. No welcome screen just the Windows logo.

#6 hamluis

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Posted 12 September 2011 - 04:42 PM

Maybe worth looking at:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01997899&cc=us&dlc=en&lc=en&product=4308570&tmp_track_link=ot_search

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=us&dlc=en&lc=en&product=4308570&tmp_track_link=ot_search

Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

Black screen on boot (no cursor) - Microsoft Answers - http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/black-screen-on-boot-no-cursor/892d155a-aadb-4e54-8e59-edf98b0ed020

Louis

#7 AustrAlien

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Posted 12 September 2011 - 05:18 PM

Please load Windows in Safe Mode with networking and do the following:

Download BlueScreenView (in zip file)
Extract the contents of bluescreenview.zip and then double-click on the BlueScreenView.exe file, and click on Run, to run the program. (No installation is required.)
When scanning is done (please be patient), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
Close the BlueScreenView window.
Open BSOD.txt using Notepad and go ...
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.

AustrAlien
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#8 StrandedProgress

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Posted 12 September 2011 - 06:55 PM

O Crashes. I followed the instructions completely and nothing ever appeared in the program after 30 min.

#9 AustrAlien

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Posted 13 September 2011 - 01:49 AM

It sometimes happens that the crash dumps are not logged/saved.

Let's try the following methods to give you a look at the BSOD (blue screen of death) error message when attempting to start Windows normally (the system only restarts after a BSOD crash, and the error message probably displays too briefly for you to even notice) ...

:step1: Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to start normally, but when it crashes (in your case perhaps after 4 minutes of black screen?), it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

:step2: "Automatic restart" can also be disabled from within Windows (in your case in Safe Mode):
  • Right-click on My Computer, and select Properties > Advanced tab.
  • Under Startup and Recovery, click Settings.
  • Disable (remove the check-mark from the box) Automatically restart.
  • Click OK, and if you get a System Control Panel Applet warning "If the pagefile on volume .... Continue anyway?", click Yes, and again OK to close the last window.
Disable the Automatic Restart on System Failure in Windows XP

You may need to press and hold for 5 seconds, the ON/OFF button, to switch off your computer after recording the error message.

Edited by AustrAlien, 13 September 2011 - 01:52 AM.

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#10 StrandedProgress

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Posted 13 September 2011 - 09:27 AM

After completing the steps above I went back to the blackscreenview and ran the application again. These are the results which appeared this time.


==================================================
Dump File : 091311-20233-01.dmp
Crash Time : 13-Sep-11 10:14:45 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x1000009f
Parameter 1 : 00000000`00000004
Parameter 2 : 00000000`00000258
Parameter 3 : fffffa80`03ba7b60
Parameter 4 : fffff800`00b9c510
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f4da
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7f4da
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091311-20233-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 451,128
==================================================

#11 hamluis

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Posted 13 September 2011 - 09:35 AM

FWIW: http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/Driver-power-state-failure-blue-screening/td-p/66283

Louis

#12 AustrAlien

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Posted 13 September 2011 - 09:14 PM

I apologise for an earlier lapse, posting a link relating to Windows XP. The following two links apply to Windows 7:

DRIVER_POWER_STATE_FAILURE
Establishing the Stop code is a useful first step, but it leaves the field wide open as to the possible exact cause. Let's see if we can get any further useful information from the minidump itself.
  • Navigate to C:\Windows\Minidump <<< folder and look inside for the minidump file(s).
    You may need to change settings to enable you to see the files:
  • If there are a number of files present, select the most recent two or three minidump files, and right-click on one of them > Send to ... > Compressed (zipped) folder.
    This will include all the selected files in the zipped folder.
  • Please attach the zip file to your next reply.
    (When you choose "Add Reply", you will find the Attach function below the box where you type your reply.)

Edited by AustrAlien, 13 September 2011 - 09:21 PM.

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#13 StrandedProgress

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Posted 14 September 2011 - 08:59 AM

The zip file is attached.

Attached Files



#14 AustrAlien

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Posted 14 September 2011 - 10:51 AM

Unfortunately the minidump is not sufficient.

Please do the following:
  • In Safe Mode, navigate to C:\Windows\ and locate the file ntbtlog.txt.
  • Rename ntbtlog.txt to ntbtlogOLD.txt.
  • Now restart the computer and at the Advanced Boot Options menu, choose "Boot logging" and press the <ENTER> key.
  • Allow the system to attempt to start normally, and wait until it crashes.
  • Restart the system in Safe Mode.
  • Navigate to C:\Windows\ and locate the new ntbtlog.txt file that will have been created.
  • Zip it up and attach to your next reply.

AustrAlien
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#15 StrandedProgress

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Posted 14 September 2011 - 11:37 AM

Here it is.

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