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system boots up fine, but won't stay on...


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#1 Kauaiguy58

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Posted 12 September 2011 - 12:20 AM

system boots up normally; I can open programs, and even ran a super spyware scan that took about 45 minutes to run, but then all of a sudden it shuts down with a "no signal" dialog box on the monitor...no error message of any kind...it even shuts itself down in safe mode?

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#2 AustrAlien

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Posted 12 September 2011 - 01:26 AM

all of a sudden it shuts down with a "no signal" dialog box on the monitor

Which happens first, the computer turning off or the "no signal" dialog box on the monitor?

Edit: By "shuts down" I take it that you mean the computer simply turns itself off .... not shutting down in the proper manner? And then it stays off ... it does not restart?

Edited by AustrAlien, 12 September 2011 - 01:30 AM.

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#3 GuruLounge

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Posted 12 September 2011 - 04:02 PM

Something like that usually indicates overheating. My laptop does this when I leave it on my bed blanket instead of a hard surface. Prevents the air from venting properly.

Have you checked your fans, make sure they're running (or running at proper speed) and not obstructed, i.e. computer pushed against a wall preventing air from circulating.

Clean any accumulated dust from the CPU heat sink and power supply?

Check for globs of dust accumulating on other components and motherboard as well?

(Use a can of air so you don't have to touch anything).

Jeff

#4 Allan

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Posted 12 September 2011 - 04:09 PM

Is the system shutting down or is it simply the display?

#5 Kauaiguy58

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Posted 13 September 2011 - 12:55 AM

System shuts down first, then I get the no signal error...the whole thing shuts down, but I still have a blinking green light on the tower??? I will check out the fans and do some dusting to see if that helps; it worked for most of the day today without any problem...until now, it just shut itself down again...

I will post again after cleaning...thanks everyone

#6 Allan

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Posted 13 September 2011 - 06:34 AM

Don't worry about the message on the display - that simply means it's not getting a signal from the video card - and that's because your system is powering off. When was the last time you opened the case and blew out the dust?

#7 Kauaiguy58

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Posted 13 September 2011 - 04:59 PM

OK, I guess it has been a while since I've been inside the case...there were some serious dust elephants in there that had just about every orifice plugged up!! I've got it up and running now, and it just remains to be seen if the problem has been eliminated by this overdue maintenance lapse...DUH.

Will post again in 24 hours if there are no further issues;

#8 Kauaiguy58

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Posted 15 September 2011 - 03:18 PM

Well, looks like that did it...and it's much quieter now too...thanks a million

#9 FrankOtheMountaiN

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Posted 15 September 2011 - 09:04 PM

Gotta keep it clean! Dust can get really heavy. I have seen some really bad dust bombs where I couldn't believe the thing still ran. Good job.
My air compressor is my favorite tool.

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#10 Allan

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Posted 16 September 2011 - 06:36 AM

Well, looks like that did it...and it's much quieter now too...thanks a million


You're welcome. Thanks for letting us know everything's okay.

#11 Kauaiguy58

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Posted 16 September 2011 - 02:54 PM

OOPS, I spoke too fast...It did it again, but this time I got A Java runtime error message dropped on my desktop, I will attach it to this post...?

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c919af2, pid=4000, tid=1076
#
# JRE version: 6.0_27-b07
# Java VM: Java HotSpot™ Client VM (20.2-b06 mixed mode, sharing windows-x86 )
# Problematic frame:
# C [ntdll.dll+0x19af2]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x00e0f400): JavaThread "AWT-Windows" daemon [_thread_in_native, id=1076, stack(0x009d0000,0x00ad0000)]

siginfo: ExceptionCode=0xc0000005, writing address 0x00000010

Registers:
EAX=0x00000000, EBX=0x00000000, ECX=0x00000abc, EDX=0x0338fbb8
ESP=0x00acfa50, EBP=0x00acfac4, ESI=0x0338fba8, EDI=0x00000000
EIP=0x7c919af2, EFLAGS=0x00010246

Top of Stack: (sp=0x00acfa50)
0x00acfa50: 0338fba8 0338fa78 00000001 002e002c
0x00acfa60: 6d0c76b4 000b0204 0000982c 00acfa5c
0x00acfa70: 00000000 0000c044 00acfa48 00000000
0x00acfa80: 00acfb00 7c839ad8 7c830c98 ffffffff
0x00acfa90: 7c830c90 7c834ed8 6d062a2c 6d062ab8
0x00acfaa0: 6d102d8c 6d102d6c 6d102d70 6d06420c
0x00acfab0: 7e42d312 0338fa78 7e418b8c 00000000
0x00acfac0: 00000abc 00acfb0c 7c901046 0038fba8

Instructions: (pc=0x7c919af2)
0x7c919ad2: 97 7c f6 d8 57 1b c0 f7 d0 25 e0 e1 97 7c 8b f8
0x7c919ae2: 8b 46 10 3b c3 89 45 fc 0f 84 9e 00 00 00 8b 06
0x7c919af2: ff 40 10 8b 45 fc 83 e0 01 89 45 e8 8b 06 ff 40
0x7c919b02: 14 f6 05 f0 02 fe 7f 01 0f 85 16 9d 02 00 39 5d


Register to memory mapping:

EAX=0x00000000 is an unknown value
EBX=0x00000000 is an unknown value
ECX=0x00000abc is an unknown value
EDX=0x0338fbb8 is an unknown value
ESP=0x00acfa50 is pointing into the stack for thread: 0x00e0f400
EBP=0x00acfac4 is pointing into the stack for thread: 0x00e0f400
ESI=0x0338fba8 is an unknown value
EDI=0x00000000 is an unknown value


Stack: [0x009d0000,0x00ad0000], sp=0x00acfa50, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x19af2] RtlpWaitForCriticalSection+0x5b
C [ntdll.dll+0x1046] RtlEnterCriticalSection+0x46
C [USER32.dll+0x8734] GetDC+0x6d
C [USER32.dll+0x8816] GetDC+0x14f
C [USER32.dll+0x89cd] GetWindowLongW+0x127
C [USER32.dll+0x8a10] DispatchMessageW+0xf

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.eventLoop()V+0
j sun.awt.windows.WToolkit.run()V+52
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x00dbbc00 JavaThread "Timer-2" [_thread_blocked, id=320, stack(0x045a0000,0x045f0000)]
0x00d27c00 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=416, stack(0x045f0000,0x04640000)]
0x0337ec00 JavaThread "JVM[id=0]-Heartbeat" daemon [_thread_blocked, id=1792, stack(0x04530000,0x04580000)]
0x03368000 JavaThread "Browser Side Object Cleanup Thread" [_thread_blocked, id=1884, stack(0x04430000,0x04480000)]
0x03364000 JavaThread "Windows Tray Icon Thread" [_thread_in_native, id=596, stack(0x03ef0000,0x03f40000)]
0x03360400 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=1928, stack(0x03ea0000,0x03ef0000)]
0x0333a400 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=3348, stack(0x03e00000,0x03e50000)]
0x03332800 JavaThread "SysExecutionTheadCreator" daemon [_thread_blocked, id=956, stack(0x032d0000,0x03320000)]
0x0332f000 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=1024, stack(0x03db0000,0x03e00000)]
=>0x00e0f400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=1076, stack(0x009d0000,0x00ad0000)]
0x00e0dc00 JavaThread "AWT-Shutdown" [_thread_blocked, id=3508, stack(0x035c0000,0x03610000)]
0x0332c800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3324, stack(0x03570000,0x035c0000)]
0x00dd1400 JavaThread "Java Plug-In Pipe Worker Thread (Client-Side)" daemon [_thread_in_native, id=1160, stack(0x03520000,0x03570000)]
0x00dc4c00 JavaThread "Timer-0" [_thread_blocked, id=3112, stack(0x03280000,0x032d0000)]
0x00dd2800 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2100, stack(0x03230000,0x03280000)]
0x00d81800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3228, stack(0x00ff0000,0x01040000)]
0x00d72c00 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=3896, stack(0x00fa0000,0x00ff0000)]
0x00d71400 JavaThread "Attach Listener" daemon [_thread_blocked, id=3888, stack(0x00f50000,0x00fa0000)]
0x00d70000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2332, stack(0x00f00000,0x00f50000)]
0x00d6c800 JavaThread "Finalizer" daemon [_thread_blocked, id=3900, stack(0x00eb0000,0x00f00000)]
0x00d67c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=212, stack(0x00e60000,0x00eb0000)]
0x008d8000 JavaThread "main" [_thread_in_native, id=2036, stack(0x00960000,0x009b0000)]

Other Threads:
0x00d2bc00 VMThread [stack: 0x00e10000,0x00e60000] [id=204]
0x00d95000 WatcherThread [stack: 0x01040000,0x01090000] [id=3152]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 4928K, used 1878K [0x229e0000, 0x22f30000, 0x27f30000)
eden space 4416K, 30% used [0x229e0000, 0x22b35a80, 0x22e30000)
from space 512K, 100% used [0x22eb0000, 0x22f30000, 0x22f30000)
to space 512K, 0% used [0x22e30000, 0x22e30000, 0x22eb0000)
tenured generation total 10944K, used 230K [0x27f30000, 0x289e0000, 0x329e0000)
the space 10944K, 2% used [0x27f30000, 0x27f699d0, 0x27f69a00, 0x289e0000)
compacting perm gen total 12288K, used 2636K [0x329e0000, 0x335e0000, 0x369e0000)
the space 12288K, 21% used [0x329e0000, 0x32c73380, 0x32c73400, 0x335e0000)
ro space 10240K, 51% used [0x369e0000, 0x36f0e978, 0x36f0ea00, 0x373e0000)
rw space 12288K, 55% used [0x373e0000, 0x37a7c970, 0x37a7ca00, 0x37fe0000)

Code Cache [0x010d0000, 0x011a0000, 0x030d0000)
total_blobs=333 nmethods=119 adapters=150 free_code_cache=32729920 largest_free_block=0

Dynamic libraries:
0x00400000 - 0x00424000 C:\Program Files\Java\jre6\bin\java.exe
0x7c900000 - 0x7c9b2000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f6000 C:\WINDOWS\system32\kernel32.dll
0x64d00000 - 0x64d34000 C:\Program Files\Alwil Software\Avast5\snxhk.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f03000 C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x5cb70000 - 0x5cb96000 C:\WINDOWS\system32\ShimEng.dll
0x71590000 - 0x71609000 C:\WINDOWS\AppPatch\AcLayers.DLL
0x7e410000 - 0x7e4a1000 C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f59000 C:\WINDOWS\system32\GDI32.dll
0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\SHELL32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x774e0000 - 0x7761e000 C:\WINDOWS\system32\ole32.dll
0x769c0000 - 0x76a74000 C:\WINDOWS\system32\USERENV.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
0x7c340000 - 0x7c396000 C:\Program Files\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000 C:\Program Files\Java\jre6\bin\client\jvm.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x6d7a0000 - 0x6d7ac000 C:\Program Files\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 C:\Program Files\Java\jre6\bin\java.dll
0x6d000000 - 0x6d14c000 C:\Program Files\Java\jre6\bin\awt.dll
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll
0x6d7e0000 - 0x6d7ef000 C:\Program Files\Java\jre6\bin\zip.dll
0x6d420000 - 0x6d426000 C:\Program Files\Java\jre6\bin\jp2native.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files\Java\jre6\bin\deploy.dll
0x77a80000 - 0x77b15000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
0x3d930000 - 0x3da16000 C:\WINDOWS\system32\WININET.dll
0x01090000 - 0x01099000 C:\WINDOWS\system32\Normaliz.dll
0x78130000 - 0x78263000 C:\WINDOWS\system32\urlmon.dll
0x3dfd0000 - 0x3e1b9000 C:\WINDOWS\system32\iertutil.dll
0x6d6a0000 - 0x6d6e6000 C:\Program Files\Java\jre6\bin\regutils.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x6d600000 - 0x6d613000 C:\Program Files\Java\jre6\bin\net.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x6d620000 - 0x6d629000 C:\Program Files\Java\jre6\bin\nio.dll
0x74720000 - 0x7476c000 C:\WINDOWS\system32\MSCTF.dll
0x10000000 - 0x1008c000 C:\Program Files\OpinionSquare\opls.dll
0x61880000 - 0x618ba000 C:\WINDOWS\system32\OLEACC.dll
0x767f0000 - 0x76819000 C:\WINDOWS\system32\Schannel.dll
0x5b860000 - 0x5b8b5000 C:\WINDOWS\system32\NETAPI32.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\apphelp.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x6d230000 - 0x6d27f000 C:\Program Files\Java\jre6\bin\fontmanager.dll
0x71a50000 - 0x71a8f000 C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x6d1a0000 - 0x6d1c3000 C:\Program Files\Java\jre6\bin\dcpr.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL

VM Arguments:
jvm_args: -D__jvm_launched=864009332 -Xbootclasspath/a:C:\PROGRA~1\Java\jre6\lib\deploy.jar;C:\PROGRA~1\Java\jre6\lib\javaws.jar;C:\PROGRA~1\Java\jre6\lib\plugin.jar -Dsun.awt.warmup=true
java_command: sun.plugin2.main.client.PluginMain write_pipe_name=jpi2_pid1604_pipe3,read_pipe_name=jpi2_pid1604_pipe2
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\Program Files\Internet Explorer;;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\WindowsPowerShell\v1.0
USERNAME=GrampaNorm
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 1 (1 cores per cpu, 1 threads per core) family 15 model 4 stepping 1, cmov, cx8, fxsr, mmx, sse, sse2, sse3

Memory: 4k page, physical 1046512k(534792k free), swap 2523968k(2117860k free)

vm_info: Java HotSpot™ Client VM (20.2-b06) for windows-x86 JRE (1.6.0_27-b07), built on Jul 19 2011 01:04:42 by "java_re" with MS VC++ 7.1 (VS2003)

time: Thu Sep 15 19:23:15 2011
elapsed time: 27 seconds

#12 GuruLounge

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Posted 16 September 2011 - 08:35 PM

This error could just be related to that particular Java app you are trying to run. You could try downloading the latest Java JRE from sun.com, uninstall your current Java and install the new one to see if the problem clears up.

Also, if you have any further issues on this problem, could you create another thread related to your JAVA issue and change the title on this one with a preceding "[SOLVED]"? ...assuming it's solved :thumbsup:

Cheers,
Jeff

Edited by GuruLounge, 16 September 2011 - 08:43 PM.


#13 Kauaiguy58

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Posted 18 September 2011 - 11:00 AM

No more JAVA issues, I downloaded the latest runtime environment; but still shutting down on its own...sometimes only minutes after rebooting...

#14 GuruLounge

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Posted 18 September 2011 - 11:10 AM

See if you can do virus and malware scans. Preferably in SAFE MODE.

Jeff

#15 Kauaiguy58

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Posted 18 September 2011 - 02:58 PM

OK, I ran MBAM and came up with 8 instances of spyware which were removed...unfortunately the log was kept only only on the desktop in safe mode...I'll wait and see if this has had an impact on the problem...




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