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Hello4/Blank Screen 2 Advanced help


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#1 sicone

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Posted 11 September 2011 - 02:05 PM

Hello all,

First, I understand that there are many other topics on this virus, however I'm posting this one because mine seems to have transcended to a higher level (all within the last 24 hours). I'm using a different computer right now because I fear the damage it might cause staying on that one any longer.

I have an HP Laptop, Windows Vista. It's coming up to being 4 years old.

I have run C-Cleaner in Safe mode. Did not work (though it did apparently save me a lot of memory)

S&D would constantly give me warnings. For the most part I couldn't tell whether S&D was actually catching something or just interfering with other anti-virus programs, so I uninstalled it.

I have run MBAM, multiple times, in safe, and out of safe mode, with an updated version as well.

The last time I did a virus check was last week. I had maybe 3 or 4 minor adware stuff. Just yesterday, after I downloaded the lastest MBAM, and ran it in safe mode, I had 56 infections, spread out.

Some were attached to other files, like MSN messenger or Adobe programs, everywhere within the C Drive (not just in the registry like most virus's)

I feel like this virus is basically duplicating itself and going into other real programs.

I downloaded some software called Spyware Doctor, but it seems I have to purchase it, and I'm not quite sure if it's worth it.

I'll be checking periodically throughout the day (I don't have access to this computer all the time, it's at a friend's office).

Thanks in advance for any help I can get.

Edited by Budapest, 14 September 2011 - 08:43 PM.
Email address removed ~Budapest


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#2 sicone

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Posted 14 September 2011 - 08:02 PM

Bump!

#3 Broni

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Posted 14 September 2011 - 08:41 PM

Welcome aboard Posted Image

You're not saying what are your computer issues.

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#4 sicone

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Posted 15 September 2011 - 12:08 AM

The hello4/blank screen 2 keep popping up on my computer and have majorly slowed down the machine. I can post my latest log if that's allowed, or if there's a way to attach it.

#5 Broni

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Posted 15 September 2011 - 12:09 AM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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