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no sound on internet and windows default audio

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#1 kenai72


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Posted 11 September 2011 - 12:02 PM

Hello: After I have been infected with Personal Shield Pro, I followed all the steps that you recomend on your website in order to removed it. Everything was perfect but now, I canīt hear the sound of music or videos that I play on internet, in any web browser ( mozilla, IE, Chrome) and in any website. I just can hear a kind of metallic sound. the videos, if I download them to my computer, I can see and hear them perfectly.
Also the same metallic sound appears when I start windows or with any other sound that windows uses to.

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#2 hamluis



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Posted 17 September 2011 - 06:20 PM

i would try uninstalling the sound/audio drivers...then running chkdsk /r before reinstalling the drivers.


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