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taskmgr, cmd, and regedit terminate after opening


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10 replies to this topic

#1 TinyC

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Posted 11 September 2011 - 10:31 AM

hi

I've been infected with a few trojans, which some were removed by Microsoft Security Essentials. I used MBAM to remove the rest, but task manager, cmd, and regedit still terminate immediately after I open them. Occasionally, I get a yellow triangle with an exclamation mark inside on my taskbar.
~Tiny

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#2 Broni

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Posted 11 September 2011 - 12:25 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 TinyC

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Posted 11 September 2011 - 08:05 PM

Thanks

I am unable to run SecurityCheck as it is a cmd program and it would close immediately after I open it.

Here's the MiniToolbox:
MiniToolBox by Farbar
Ran by Tinyy (administrator) on 11-09-2011 at 16:31:24
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "{C5540A22-C67D-4935-91B7-002E80D772C5}"

set address name="{C5540A22-C67D-4935-91B7-002E80D772C5}" source=dhcp
set dns name="{C5540A22-C67D-4935-91B7-002E80D772C5}" source=dhcp register=PRIMARY
set wins name="{C5540A22-C67D-4935-91B7-002E80D772C5}" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : VGN-TX610P

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : nyc.rr.com



Ethernet adapter {C5540A22-C67D-4935-91B7-002E80D772C5}:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Anchorfree HSS Adapter

Physical Address. . . . . . . . . : 00-FF-C5-54-0A-22



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : nyc.rr.com

Description . . . . . . . . . . . : Intel® PRO/Wireless 2200BG Network Connection

Physical Address. . . . . . . . . : 00-13-CE-68-98-98

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.108

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 209.18.47.61

209.18.47.62

Lease Obtained. . . . . . . . . . : Sunday, September 11, 2011 4:28:52 PM

Lease Expires . . . . . . . . . . : Monday, September 12, 2011 4:28:52 PM

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 74.125.113.106, 74.125.113.147, 74.125.113.99, 74.125.113.103
74.125.113.104, 74.125.113.105

Error: (09/10/2011 06:10:00 PM) (Source: ACW_DE) (User: )
Description: File could not be found: HTTP Error 404 - File or directory not found.
/acw/ACWRuntime.cab The URL is invalid

Error: (09/10/2011 06:09:39 PM) (Source: ACW_DE) (User: )
Description: File could not be found: HTTP Error 404 - File or directory not found.
/acw/ACWRuntime.cab The URL is invalid

Error: (09/03/2011 10:52:38 AM) (Source: MsiInstaller) (User: Tinyy)Tinyy
Description: Product: OpenMG Secure Module -- Error 1706.No valid source could be found for product OpenMG Secure Module. The Windows Installer cannot continue.

Error: (09/03/2011 10:52:12 AM) (Source: MsiInstaller) (User: Tinyy)Tinyy
Description: Product: OpenMG Secure Module -- Error 1706.No valid source could be found for product OpenMG Secure Module. The Windows Installer cannot continue.

Error: (09/02/2011 05:40:06 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/02/2011 05:40:06 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/26/2011 10:25:33 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The server name or address could not be resolved

Error: (06/26/2011 10:24:48 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (06/06/2011 06:09:57 PM) (Source: MsiInstaller) (User: Tinyy)Tinyy
Description: Product: Microsoft Bootvis -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {0F9196C6-58B4-445B-B56E-B1200FECC151}, ,

Error: (06/06/2011 06:09:56 PM) (Source: MsiInstaller) (User: Tinyy)Tinyy
Description: Product: Microsoft Bootvis -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908. The arguments are: {7B7286DB-9931-1C5E-D752-9B35362AD93F}, ,


System errors:
=============
Error: (09/11/2011 04:30:13 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
DMICall
Fips
intelppm
MpFilter
Tosrfcom

Error: (09/11/2011 04:29:32 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (09/10/2011 09:08:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
IntelIde

Error: (09/07/2011 08:04:41 PM) (Source: Dhcp) (User: )
Description: The IP address lease 10.33.8.22 for the Network Card with network address 00FFC5540A22 has been
denied by the DHCP server 10.3.55.254 (The DHCP Server sent a DHCPNACK message).

Error: (09/03/2011 10:51:31 AM) (Source: DCOM) (User: Tinyy)
Description: DCOM got error "%%1058" attempting to start the service upnphost with arguments ""
in order to run the server:
{204810B9-73B2-11D4-BF42-00B0D0118B56}

Error: (09/03/2011 10:37:11 AM) (Source: Dhcp) (User: )
Description: The IP address lease 10.3.8.43 for the Network Card with network address 00FFC5540A22 has been
denied by the DHCP server 10.33.15.254 (The DHCP Server sent a DHCPNACK message).

Error: (09/03/2011 10:29:21 AM) (Source: Dhcp) (User: )
Description: The IP address lease 10.38.40.4 for the Network Card with network address 00FFC5540A22 has been
denied by the DHCP server 10.3.15.254 (The DHCP Server sent a DHCPNACK message).

Error: (09/02/2011 05:42:05 PM) (Source: Dhcp) (User: )
Description: The IP address lease 10.38.64.9 for the Network Card with network address 00FFC5540A22 has been
denied by the DHCP server 10.38.47.254 (The DHCP Server sent a DHCPNACK message).

Error: (07/16/2011 05:48:36 PM) (Source: 0) (User: )
Description:

Error: (06/29/2011 10:20:54 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.100 for the Network Card with network address 0013CE689898 has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (09/17/2009 11:48:31 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 1Microsoft Office Excel12.0.4518.101412.0.4518.101432073000


=========================== Installed Programs ============================

32 Bit HP BiDi Channel Components Installer (Version: 1.1.0.2)
Adobe Acrobat 7.0.1 and Reader 7.0.1 Update (Version: 7.0.2)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 10 Plugin (Version: 10.3.183.7)
Adobe Reader 7.0 (Version: 7.0.0)
Adobe Shockwave Player 11.5 (Version: 11.5)
Advanced SystemCare 4 Beta 1 (Version: 0.4.0)
Bazooka Scanner
Bluetooth Stack for Windows by Toshiba (Version: v4.00.31b(SO))
eReg (Version: 1.20.138.34)
ESET Online Scanner v3
GeoVision ADPCM
GeoVision H264
GeoVision JPEG
GeoVision MPEG2
GeoVision MPEG4 ASP
GeoVision MPEG4 AVC
Google Update Helper (Version: 1.3.21.65)
HDAUDIO SoftV92 Data Fax Modem with SmartCP
Hotspot Shield 2.06 (Version: 2.06)
HP USB Disk Storage Format Tool
Intel AppUp(SM) center (Version: 18988)
Intel® Graphics Media Accelerator Driver
Intel® Network Connections 14.0.40.0 (Version: 14.0.40.0)
Intel® PROSet/Wireless Software
InterVideo WinDVD for VAIO (Version: 5.0-B11.738)
ISScript (Version: 3.00.185)
J2SE Runtime Environment 5.0 Update 3 (Version: 1.5.0.30)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Logitech SetPoint 6.20 (Version: 6.20.64)
Logitech Solar App 1.0 (Version: 1.00.46)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nexon Game Manager
nLite 1.4.9.1 (Version: 1.4.9.1)
OpenMG Secure Module 4.2.00 (Version: 4.2.00.06070)
OpenOffice.org 3.2 (Version: 3.2.9502)
Opera 11.51 (Version: 11.51.1087)
ophcrack 3.3.1 (Version: 3.3.1)
Pando Media Booster (Version: 2.3.5.4)
Realtek High Definition Audio Driver (Version: 5.10.0.6215)
Sony USB Mouse
Sony Utilities DLL
System Requirements Lab
System Requirements Lab for Intel (Version: 4.3.16.0)
VAIO Event Service (Version: 2.2.00.06130)
VAIO Light Flo Wallpaper
VAIO Original Screen Saver
VAIO Original Screen Saver VAIO Scene SD Wide Contents
VAIO Power Management (Version: 1.7.00.08011)
WebFldrs XP (Version: 9.50.7523)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Professional (Version: 5.1.2600.2180)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 1526.11 MB
Available physical RAM: 1115.77 MB
Total Pagefile: 3668.12 MB
Available Pagefile: 3377.48 MB
Total Virtual: 2047.88 MB
Available Virtual: 1992.37 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:51.88 GB) (Free:18.23 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator ASPNET Guest
HelpAssistant SUPPORT_388945a0 Tinyy




**** End of log ****


MBAM log:
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7696

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

9/11/2011 4:41:40 PM
mbam-log-2011-09-11 (16-41-40).txt

Scan type: Quick scan
Objects scanned: 250381
Time elapsed: 6 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Ejuwe (IPH.Trojan.Hiloti.B) -> Value: Ejuwe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce\*autoobjprov.exe (Trojan.FakeAlert) -> Value: *autoobjprov.exe -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\iqavuwox.dll (IPH.Trojan.Hiloti.B) -> Quarantined and deleted successfully.
c:\documents and settings\Tinyy\local settings\application data\autoobjprov.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\Tinyy\local settings\Temp\FY1.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.


GMER log:
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-11 21:02:30
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-4 TOSHIBA_MK6006GAH rev.BZ002A
Running: hvbgr6fq.exe; Driver: C:\DOCUME~1\Tinyy\LOCALS~1\Temp\fxlyykow.sys


---- Kernel code sections - GMER 1.0.15 ----

? uwxtispa.sys The system cannot find the file specified. !
init C:\WINDOWS\system32\drivers\ti21sony.sys entry point in "init" section [0xB92D93D1]
~Tiny

#4 Broni

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Posted 11 September 2011 - 10:15 PM

GMER log is incomplete.
Please redo.

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#5 TinyC

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Posted 12 September 2011 - 08:16 PM

Here's the redone log you requested:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-12 21:13:37
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-4 TOSHIBA_MK6006GAH rev.BZ002A
Running: hvbgr6fq.exe; Driver: C:\DOCUME~1\Tinyy\LOCALS~1\Temp\fxlyykow.sys


---- Kernel code sections - GMER 1.0.15 ----

init C:\WINDOWS\system32\drivers\ti21sony.sys entry point in "init" section [0xB8DE63D1]

---- EOF - GMER 1.0.15 ----
~Tiny

#6 Broni

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Posted 12 September 2011 - 08:18 PM

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/


  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
  • Close SUPERAntiSpyware.
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

  • Open SUPERAntiSpyware.
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Post SUPERAntiSpyware log.

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#7 TinyC

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Posted 13 September 2011 - 02:55 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/13/2011 at 02:18 AM

Application Version : 5.0.1118

Core Rules Database Version : 7680
Trace Rules Database Version: 5492

Scan type : Complete Scan
Total Scan Time : 04:41:50

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 224
Memory threats detected : 0
Registry items scanned : 35034
Registry threats detected : 5
File items scanned : 185511
File threats detected : 0

Adware.Gamevance
HKCR\GamevanceText.Linker
HKCR\GamevanceText.Linker\CLSID
HKCR\GamevanceText.Linker\CurVer
HKCR\GamevanceText.Linker.1
HKCR\GamevanceText.Linker.1\CLSID
~Tiny

#8 Broni

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Posted 13 September 2011 - 03:19 PM

How are the issues?

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#9 TinyC

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Posted 13 September 2011 - 06:26 PM

I still have the malware in the startup, it just keeps coming back whenever it gets removed.
The exclamation point in the taskbar is still there, and I have the cmd, regedit, and task manager closing as usual.
~Tiny

#10 Broni

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Posted 13 September 2011 - 06:48 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#11 Orange Blossom

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Posted 14 September 2011 - 11:21 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic419014.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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