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Assistance Needed: User Profile Hidden/Locked


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#1 Aurora96

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Posted 10 September 2011 - 01:41 PM

Yesterday I logged in to my laptop and it was as if it was a brand new computer - no documents, photos, music, bookmarks or any programs I've installed over time. After going through some initial online research as to what the problem could be, I went into the control panel and chose to see hidden folders/files and that's where I found a number of folders, including all of my user profiles, are hidden.

I downloaded MalwareBytes and installed it in safe mode. Ran it and it is showing no malicious items. Did some reading on this site and am going to re-run it in normal mode.

I tried to run "unhide" utility I found here and it did not unhide any of the items.

My OS is Windows 7. Any guidance would be appreciated,

CJ

Edited by Aurora96, 10 September 2011 - 03:06 PM.


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#2 Broni

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Posted 10 September 2011 - 03:47 PM

Welcome aboard Posted Image

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    %Temp%\smtmp /s
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#3 Aurora96

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Posted 10 September 2011 - 04:06 PM

It says:

SystemLook 30.07.11 by jpshortstuff
Log created at 17:05 on 10/09/2011 by SYSTEM
Administrator - Elevation successful

========== dir ==========

C:\Windows\system32\config\SYSTEM~1\AppData\Local\Temp\smtmp - Unable to find folder.

-= EOF =-

#4 Broni

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Posted 10 September 2011 - 04:09 PM

Did you run any temporary file cleaner?

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#5 Aurora96

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Posted 10 September 2011 - 04:30 PM

No. I haven't.

I rebooted to run it again to see if it made a difference. All of the programs I'd downloaded to the desktop had disappeared. I went to download SystemLook again and it said that I already had SystemLook and asked if I wanted to replace it. I said yes and it saved but I couldn't find it on the desktop.

CJ

#6 Broni

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Posted 10 September 2011 - 05:02 PM

It's unclear. Only desktop items are missing/hidden?

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#7 Aurora96

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Posted 10 September 2011 - 05:42 PM

When I logged in last, it tells me that it can't log me into my user profile and that it is logging me in under a default profile. From there, I can not access any of my documents, pictures, music, or programs.

I was following your directions and had downloaded SystemLook to my desktop. I ran it from there and got the result I shared. Then I rebooted and everything I'd done prior to that reboot (the download of SystemLook, for example, was gone. I could not access it from the desktop and a search indicated that there was no such program, but when I went to download it again to the desktop, the message was that it already existed there.

CJ

#8 Broni

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Posted 10 September 2011 - 05:58 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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