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Help! Getting error that ci.d11 file is missing


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#1 Ratman21

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Posted 10 September 2011 - 01:12 PM

Help getting error that ci.d11 file is missing. Tried windows Vista repair but when it came up to the window that asks you to click on your operating system. There is no system listed. Have got to the command prompt by round about way and tried Scannow. But got message "Windows Resource Protection could not perform the requested operation." Directory that I was on was "X:\Soures>". I used the repair CD to get to command prompt. I have not use DOS in so long that I forgot most of the commands. Like changing dir or drive the prompt is pointed at. Wife wants her lap top back, like now, sigh :wacko:

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#2 cryptodan

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Posted 10 September 2011 - 01:37 PM

Will it boot up at all like can you get to Safe Mode?

#3 Ratman21

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Posted 10 September 2011 - 02:01 PM

No it fails with ci.d11 error.

#4 Ratman21

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Posted 10 September 2011 - 02:04 PM

Just tried starting with boot loging and it crash with the error "windows failed to load because the system registry file is missing, or corrupt". Is this the kiss of death. :angry:

#5 cryptodan

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Posted 10 September 2011 - 02:14 PM

Ive reported it to people who help out with unbootable computers. Its not the kiss of death yet.

#6 Elise

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Posted 11 September 2011 - 02:59 AM

Hello, first lets have a look at the MBR.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


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#7 Ratman21

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Posted 12 September 2011 - 12:10 PM

Saturday got the windows Vista repair to work (still no operating system listed) and it ran and ran for over 24 hours before I killed it. Note, The PC is Lap top Compaq Presario "C500" running windows Vista. Do not know if it has a recovery partition. Will not be working with it for awhile but will be checking back here for tips and will let you all know how its going. Note, other computer is a Dell tower running windows XP. So will this GETxPUD.exe work on it with out messing it up. Help, :wacko: I am working in the blind here with this!

#8 Elise

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Posted 12 September 2011 - 12:31 PM

Yes, this will work on a Dell computer, the steps outlined only dump the MBR, it doesn't alter a thing.

regards, Elise


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#9 Ratman21

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Posted 17 September 2011 - 09:12 PM

Well I will try it on my next day off. :whistle: It kind of scares me to down load somthing on the only fully working computer. :cold: So I am going to take some time with this. Even with presur from the owner of the PC. :whistle:

#10 Elise

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Posted 18 September 2011 - 05:23 AM

No problem!

regards, Elise


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#11 Ratman21

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Posted 29 September 2011 - 11:28 PM

elise025 I am trying to do a reinstall of the vista system. I am realy not comfordable with the GETxPUD.exe right now. :whistle: As soon as I have a 2nd computer up to use as a sand bos computer. I am going try this. Will keep you and the rest of the team informed on how every thing goes. I dont realy know if the reinstall will work...sigh :wacko:

#12 Ratman21

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Posted 30 September 2011 - 12:19 AM

Ok the reinstall failed >:( with the message "Windows cannot open the required file D:\Sources|Install.wim. the file does not exist. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070002" :'(

#13 Ratman21

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Posted 30 September 2011 - 12:31 AM

And no it not the CD drive that it refering to. That is the X drive. :< ;(

#14 Elise

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Posted 30 September 2011 - 03:24 AM

X is the RAM drive, the virtual drive created in memory when the installation is started. D is the actual CD. There is little I can do about that. What vista disk are you using?

As for the xPUD steps, I don't understand why you are so scared about that. The only thing you do is create a CD, nothing is altered on your working computer and the command that needs to be executed changes nothing at all to your computer. :)

regards, Elise


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#15 Ratman21

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Posted 02 April 2012 - 11:10 AM

Ok all it turned out to be a bad hard drive. Had to have it replaced and windows reloaded.


Thank you for all the help




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