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Browser Redirects + Windows won't shut down


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4 replies to this topic

#1 NoJoke

NoJoke

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Posted 10 September 2011 - 07:52 AM

A few days ago a small screen popped up in my browser with "Java..." in large blue letters. The dots blinked as if it were downloading something.
Shortly after McAfee notified me that it had detected and removed a Trojan.
I ran Malwarebytes and it identified 16 infected files, which were quarantined and removed
I also ran Prevx, which found 3 threats.

My browser began to redirect and I am unable to shut down or restart normally.
I tried to do a system restore and received a message that system restore is not available.

Would appreciate any advice to correct the problem.
Thanks very much!

DDS and GMER files attached below.

Here is the DDS log:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18
Run by J K at 21:48:26 on 2011-09-09
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2940.1554 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
AV: Prevx 3.0 *Enabled/Updated* {D486329C-1488-4CEB-9CC8-D662B732D901}
FW: McAfee Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
svchost.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Prevx\prevx.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Prevx\prevx.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\McAfee Online Backup\MOBKbackup.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Smith Micro\StuffIt 2010\ArcNameService.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = <local>
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No File
BHO: SafeOnline BHO: {69d72956-317c-44bd-b369-8e44d4ef9801} - c:\windows\system32\PxSecure.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110623122634.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [DDWMon] c:\program files\toshiba\toshiba direct disc writer\\ddwmon.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Camera Assistant Software] "c:\program files\camera assistant software for toshiba\traybar.exe" /start
mRun: [IntelZeroConfig] "c:\program files\intel\wifi\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\common files\intel\wirelesscommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun: [TPSMain] TPSMain.exe
mRun: [TFncKy] TFncKy.exe
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0ENQBO] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
StartupFolder: c:\docume~1\jk0107~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\docume~1\jk0107~1\startm~1\programs\startup\micros~2.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\jk0107~1\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1311007465562
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1308105407640
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{C81BD29F-97F0-4639-A1C9-F1308C3D9B91} : DhcpNameServer = 89.19.64.36 89.19.64.164
TCP: Interfaces\{DE0D38B7-22DF-437B-B21A-BB5AB53F9BBD} : DhcpNameServer = 192.168.1.1
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\McSnIePl.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\j k\application data\mozilla\firefox\profiles\h34x7e7v.default\
FF - prefs.js: browser.startup.homepage - hxxp://yahoo.com
FF - prefs.js: network.proxy.http - 127.0.0.1
FF - prefs.js: network.proxy.http_port - 52970
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\progra~1\mcafee\msc\npMcSnFFPl.dll
FF - plugin: c:\program files\adobe\acrobat 9.0\acrobat\air\nppdf32.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\mcafee\siteadvisor\NPMcFFPlg32.dll
FF - plugin: c:\program files\mcafee\supportability\mvt\NPMVTPlugin.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-3-13 459728]
R0 pxscan;pxscan;c:\windows\system32\drivers\pxscan.sys [2011-6-22 32008]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2011-6-21 89368]
R1 MOBKFilter;MOBKFilter;c:\windows\system32\drivers\MOBK.sys [2011-6-16 54776]
R1 pxrts;pxrts;c:\windows\system32\drivers\pxrts.sys [2011-6-22 76696]
R2 CSIScanner;CSIScanner;c:\program files\prevx\prevx.exe [2011-6-22 6416120]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-6-22 366640]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-6-21 214904]
R2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-6-21 214904]
R2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-6-21 214904]
R2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-6-21 214904]
R2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2011-6-21 165000]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2011-6-21 159832]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-6-21 148520]
R2 MOBKbackup;McAfee Online Backup;c:\program files\mcafee online backup\MOBKbackup.exe [2010-4-13 229688]
R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [2007-3-26 105856]
R2 trudf;TOSHIBA DVD-RAM UDF File System Driver;c:\windows\system32\drivers\trudf.sys [2007-2-19 134016]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-10-7 5888]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-6-22 22712]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2011-6-21 179248]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-6-21 59288]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-6-21 337912]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2011-6-21 83688]
R3 pxkbf;pxkbf;c:\windows\system32\drivers\pxkbf.sys [2011-6-22 26096]
R3 RSUSBSTOR;RTS5121.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RTS5121.sys [2008-10-7 154624]
S2 LmHosts32;TCP/IP NetBIOS Helper ;c:\windows\system32\mqsnap3232.exe --> c:\windows\system32\mqsnap3232.exe [?]
S2 McShield32;McAfee McShield ;c:\windows\system32\rshx3232.exe --> c:\windows\system32\rshx3232.exe [?]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 284016]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-6-21 57432]
S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\drivers\ewusbnet.sys [2009-11-8 112640]
S3 hwusbfake;Huawei DataCard USB Fake;c:\windows\system32\drivers\ewusbfake.sys [2009-11-9 100480]
S3 IO_Memory;IO_Memory;\??\c:\sysprep\drivers\ioport.sys --> c:\sysprep\drivers\ioport.sys [?]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2011-6-21 83688]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-6-21 85984]
S3 SVRPEDRV;SVRPEDRV;\??\c:\sysprep\up_date\pedrv.sys --> c:\sysprep\up_date\PEDrv.sys [?]
.
=============== Created Last 30 ================
.
2011-09-09 23:51:00 98816 ----a-w- c:\windows\sed.exe
2011-09-09 23:51:00 518144 ----a-w- c:\windows\SWREG.exe
2011-09-09 23:51:00 256000 ----a-w- c:\windows\PEV.exe
2011-09-09 23:51:00 208896 ----a-w- c:\windows\MBR.exe
2011-09-09 23:39:54 388096 ----a-r- c:\documents and settings\j k\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-08-11 15:03:51 86016 ----a-w- c:\windows\unvise32.exe
2011-08-11 15:01:29 -------- d-----w- c:\program files\Iomega
.
==================== Find3M ====================
.
2011-08-15 10:53:07 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-18 03:18:47 54016 ----a-w- c:\windows\system32\drivers\xwdeqybr.sys
2011-07-06 23:52:42 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-07-06 23:52:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-07-05 21:30:07 71880 ----a-w- c:\windows\system32\PxSecure.dll
2011-07-05 21:30:06 76696 ----a-w- c:\windows\system32\drivers\pxrts.sys
2011-07-05 21:30:06 32008 ----a-w- c:\windows\system32\drivers\pxscan.sys
2011-07-05 21:30:06 26096 ----a-w- c:\windows\system32\drivers\pxkbf.sys
2011-06-15 22:41:58 0 ----a-w- c:\windows\system32\drivers\12154752.sys
.
============= FINISH: 21:53:14.40 ===============

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#2 NoJoke

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Posted 12 September 2011 - 11:40 AM

Here is an urgent update of the situation as of Monday, 9/12/11:

This morning as I was working, Prevx alerted me that there were infected files. I proceeded with cleanup but when the computer rebooted, I got a bluescreen error message: 0x0000007B.

Windows XP does not open in safe mode.
It does not open in Last Best Configuration.

I opened the Windows Recovery Console and ran chkdsk /r. It reported that the disk had been repaired.

But I still cannot reboot - the blue screen error keeps coming up.

I don't meant to jump the help queue but am really worried. Can anyone suggest what I can do to get Windows to reboot?

Thanks very much!

NoJoke

#3 etavares

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Posted 17 September 2011 - 05:44 AM

Hi, that's a common blue screen error with many viruses. I can help regain control. Just reply back to this and we'll get started.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#4 NoJoke

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Posted 17 September 2011 - 10:42 AM

Thank you, BR, but I brought my laptop to a specialist in the meantime. He tells me that Prevx apparently removed some critical Win32 files and he was not able to reboot to XP. As a result I am having to reinstall windows and all my applications. A real bummer. Thank you for your offer of help, I may need it again one of these days.

NJ

#5 etavares

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Posted 18 September 2011 - 06:49 AM

Thanks for letting me know. That's too bad as it's fairly straightforward to replace those files without a reinstall. However, your antivirus likely removed this files since they were infected by a backdoor rootkit. So, with a complete reformat and reinstall, you know you're starting with a 100% uninfected computer.

Since this topic appears resolved, this thread is now closed. If the original poster needs it reopened, please PM me.

Thanks!

Edited by etavares, 18 September 2011 - 06:54 AM.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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