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#1 vaxcardinal

vaxcardinal

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  • 5 posts
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  • Local time:02:43 PM

Posted 09 September 2011 - 09:40 PM

When I do a google search and click on one of the results I get redirected to some other page. This problem also occurs with Bing. I ran the virus scan that is part of the Verizon Internet Security Suite (Mcafee) as well as superantispyware and malwarebytes and they didnt find anything wrong. Although when I try and go to a "searched link" and get redirected I get a popup from Malwarebytes saying that its blocking access to a potentially malicious website: 67.29.139.153

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_20
Run by admin at 21:38:29 on 2011-09-09
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3060.1772 [GMT -4:00]
.
AV: McAfee VirusScan *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Personal Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Verizon\VSP\ServicepointService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Windows\vVX3000.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=4081218
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=4081218
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110510154449.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
uRun: [SUPERAntiSpyware] e:\program files\superantispyware\SUPERANTISPYWARE.EXE
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10i_Plugin.exe -update plugin
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [VX3000] c:\windows\vVX3000.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [VerizonServicepoint.exe] "c:\program files\verizon\vsp\VerizonServicepoint.exe" /AUTORUN
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\users\admin\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{C1EBF0EA-7F71-41AC-A761-708452ED0C71} : DhcpNameServer = 192.168.1.1
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\admin\appdata\roaming\mozilla\firefox\profiles\7afad882.default\
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\verizon\vsp\nprpspa.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\mcafee\SiteAdvisor
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-10-29 387480]
R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\drivers\mfenlfk.sys [2010-10-29 64584]
R1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2010-10-29 165032]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-9-9 366640]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-10-29 271480]
R2 McMPFSvc;McAfee Personal Firewall;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-10-29 271480]
R2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-10-29 271480]
R2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-10-29 271480]
R2 McShield;McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-10-29 171168]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-10-29 188136]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-10-29 141792]
R2 ServicepointService;ServicepointService;c:\program files\verizon\vsp\ServicepointService.exe [2011-1-27 689464]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-1-10 24652]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-10-29 56064]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-9-9 22712]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-10-29 153280]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-10-29 52320]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-10-29 314088]
R3 rt61x86;Linksys Wireless-G PCI Adapter Driver;c:\windows\system32\drivers\WMP54Gv41x86.sys [2008-12-30 286208]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 McOobeSv;McAfee OOBE Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2010-10-29 271480]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-10-29 84488]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-09-09 21:54:16 -------- d-----w- c:\users\admin\appdata\roaming\Malwarebytes
2011-09-09 21:54:09 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-09-09 21:54:08 -------- d-----w- c:\programdata\Malwarebytes
2011-09-09 21:54:05 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-09-09 21:54:05 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-09-09 20:57:12 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-09-09 20:24:57 111104 ----a-w- c:\programdata\WindowsPolicyNotifier.dll
2011-08-24 01:32:51 2048 ----a-w- c:\windows\system32\tzres.dll
2011-08-11 18:03:47 3602832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-08-11 18:03:47 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-08-11 18:03:44 905104 ----a-w- c:\windows\system32\drivers\tcpip.sys
.
==================== Find3M ====================
.
2011-07-22 13:54:40 1383424 ----a-w- c:\windows\system32\mshtml.tlb
2011-07-06 15:31:47 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-06-21 15:49:52 834048 ----a-w- c:\windows\system32\wininet.dll
2011-06-21 14:13:51 389632 ----a-w- c:\windows\system32\html.iec
2011-06-17 16:03:18 375808 ----a-w- c:\windows\system32\winsrv.dll
.
============= FINISH: 21:40:00.65 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:43 PM

Posted 10 September 2011 - 01:55 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 vaxcardinal

vaxcardinal
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:43 PM

Posted 10 September 2011 - 06:22 AM

thanks for your assistance. Everything seems to be working fine except I get the following popup message after logging in:

error loading c:\programdata\windowspolicynotifier.dll
the specified module could not be found

here's the log from combofix:

ComboFix 11-09-10.02 - admin 09/10/2011 6:34.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3060.1856 [GMT -4:00]
Running from: c:\users\Emily\Desktop\ComboFix.exe
AV: McAfee VirusScan *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
FW: McAfee Personal Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
SP: McAfee VirusScan *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\WindowsPolicyNotifier.dll
c:\users\Emily\AppData\Roaming\DataSafeDotNet.exe
c:\windows\system32\system
.
.
((((((((((((((((((((((((( Files Created from 2011-08-10 to 2011-09-10 )))))))))))))))))))))))))))))))
.
.
2011-09-10 10:47 . 2011-09-10 10:48 -------- d-----w- c:\users\Emily\AppData\Local\temp
2011-09-10 10:47 . 2011-09-10 10:47 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-09-10 10:47 . 2011-09-10 10:49 -------- d-----w- c:\users\admin\AppData\Local\temp
2011-09-10 00:42 . 2011-09-10 00:42 -------- d-----w- c:\users\Emily\AppData\Roaming\Malwarebytes
2011-09-09 21:54 . 2011-09-09 21:54 -------- d-----w- c:\users\admin\AppData\Roaming\Malwarebytes
2011-09-09 21:54 . 2011-07-06 23:52 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-09-09 21:54 . 2011-09-09 21:54 -------- d-----w- c:\programdata\Malwarebytes
2011-09-09 21:54 . 2011-09-09 21:54 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-09-09 21:54 . 2011-07-06 23:52 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-09-09 20:57 . 2011-09-09 20:57 -------- d-----w- c:\users\Emily\AppData\Roaming\SUPERAntiSpyware.com
2011-09-09 20:57 . 2011-09-09 20:57 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-08-24 01:32 . 2011-07-11 13:25 2048 ----a-w- c:\windows\system32\tzres.dll
2011-08-11 18:03 . 2011-06-20 08:54 3602832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-08-11 18:03 . 2011-06-20 08:54 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-08-11 18:03 . 2011-06-17 20:13 905104 ----a-w- c:\windows\system32\drivers\tcpip.sys
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-04-14 18:08 . 2010-10-30 00:03 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="RtHDVCpl.exe" [2007-05-11 4452352]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-04-22 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-04-22 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-04-22 133656]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2008-11-03 1745648]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-10-04 206064]
"LifeCam"="c:\program files\Microsoft LifeCam\LifeExp.exe" [2007-05-17 279912]
"VX3000"="c:\windows\vVX3000.exe" [2007-04-10 709992]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2010-03-17 47392]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2010-12-16 1195920]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"VerizonServicepoint.exe"="c:\program files\Verizon\VSP\VerizonServicepoint.exe" [2011-01-10 4318520]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-01-25 421160]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-07-06 449584]
.
c:\users\admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-9-23 1295656]
.
c:\users\Emily\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-9-23 1295656]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-9-23 1295656]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-12-18 08:42 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"mixer1"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ServicepointService]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"FirewallOverride"=dword:00000001
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 McOobeSv;McAfee OOBE Service;c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe [2010-04-08 271480]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-04-14 84488]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [2011-04-14 64584]
S1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-04-14 165032]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2011-07-22 12880]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2011-07-12 67664]
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE.EXE [2011-08-11 116608]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-09-24 155648]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-07-06 366640]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe [2010-04-08 271480]
S2 McMPFSvc;McAfee Personal Firewall;c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe [2010-04-08 271480]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe [2010-04-08 271480]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2011-04-14 188136]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\Common Files\McAfee\SystemCore\mfevtps.exe [2011-04-14 141792]
S2 ServicepointService;ServicepointService;c:\program files\Verizon\VSP\ServicepointService.exe [2011-01-10 689464]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-04-14 56064]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-07-06 22712]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-04-14 314088]
S3 rt61x86;Linksys Wireless-G PCI Adapter Driver;c:\windows\system32\DRIVERS\WMP54Gv41x86.sys [2007-06-26 286208]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - mfeavfk01
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2011-09-01 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-908457860-1675792378-143705796-1001Core.job
- c:\users\Emily\AppData\Local\Google\Update\GoogleUpdate.exe [2010-06-03 21:43]
.
2011-09-10 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-908457860-1675792378-143705796-1001UA.job
- c:\users\Emily\AppData\Local\Google\Update\GoogleUpdate.exe [2010-06-03 21:43]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=4081218
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.1
FF - ProfilePath - c:\users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\7afad882.default\
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\McAfee\SiteAdvisor
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-SUPERAntiSpyware - e:\program files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-09-10 06:49
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
Completion time: 2011-09-10 07:01:01
ComboFix-quarantined-files.txt 2011-09-10 11:00
.
Pre-Run: 155,365,195,776 bytes free
Post-Run: 158,267,138,048 bytes free
.
- - End Of File - - 0E64C120F77E8E92E9BC8B3F0E04A0CC

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:43 PM

Posted 10 September 2011 - 12:13 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9
Java™ 6 Update 7


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

If you have problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 vaxcardinal

vaxcardinal
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:43 PM

Posted 10 September 2011 - 01:22 PM

here's the log from malwarebytes:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7689

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

9/10/2011 2:08:05 PM
mbam-log-2011-09-10 (14-08-05).txt

Scan type: Quick scan
Objects scanned: 149703
Time elapsed: 2 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


here's the log for hijackthis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:17:14 PM, on 9/10/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Windows\vVX3000.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20110510154449.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [VX3000] C:\Windows\vVX3000.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [Aim6] (User 'Emily')
O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [Google Update] "C:\Users\Emily\AppData\Local\Google\Update\GoogleUpdate.exe" /c (User 'Emily')
O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User 'Emily')
O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [AOLUpdate] C:\Users\Emily\AppData\Local\AOL OCP\AOLUpdate\AOLupdt32.exe (User 'Emily')
O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [WindowsPolicyNotifier] rundll32.exe "C:\ProgramData\WindowsPolicyNotifier.dll",DllRegisterServer (User 'Emily')
O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (User 'Emily')
O4 - S-1-5-21-908457860-1675792378-143705796-1001 Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Emily')
O4 - S-1-5-21-908457860-1675792378-143705796-1001 User Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Emily')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Personal Firewall (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee OOBE Service (McOobeSv) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Verizon\VSP\ServicepointService.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9021 bytes


everything seems to work fine except when I log in I get an popup window that says "error loading c:\programdata\windowspolicynotifier.dll the specified module could not be found"

#6 gringo_pr

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Posted 10 September 2011 - 04:11 PM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
      O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
      O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
      O4 - HKLM\..\Run: [VX3000] C:\Windows\vVX3000.exe
      O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
      O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [Aim6] (User 'Emily')
      O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [Google Update] "C:\Users\Emily\AppData\Local\Google\Update\GoogleUpdate.exe" /c (User 'Emily')
      O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User 'Emily')
      O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [AOLUpdate] C:\Users\Emily\AppData\Local\AOL OCP\AOLUpdate\AOLupdt32.exe (User 'Emily')
      O4 - HKUS\S-1-5-21-908457860-1675792378-143705796-1001\..\Run: [WindowsPolicyNotifier] rundll32.exe "C:\ProgramData\WindowsPolicyNotifier.dll",DllRegisterServer (User 'Emily')
      O4 - S-1-5-21-908457860-1675792378-143705796-1001 Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Emily')
      O4 - S-1-5-21-908457860-1675792378-143705796-1001 User Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Emily')
      O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
      O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]



If you have any problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#7 vaxcardinal

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Posted 11 September 2011 - 10:09 AM

Here's the log from the ESET scanner:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
esets_scanner_update returned -1 esets_gle=53251

However, while the scanning was occuring there scanner window listed the following threats detected:


Threats Found!
a variant of Win32/InstallCore.B application
a variant of Win32/InstallCore.A application


I would have expected something more in the ESET scanner log than what was there.

#8 gringo_pr

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Posted 11 September 2011 - 06:24 PM

do you remember where it was located if not then run this scan


F-Secure Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go HERE to run an online scan from F-Secure
  • Click on Start scanning
  • This will open a new window

    In Interner Explorer
  • It will require an activex control, please install it
  • Click Accept

  • In Firefox
  • It will require an Add-on to be installed, please install it
  • Order to install the Add-on Firefox needs to be restarted, please do so
[*]Click Full System Scan
[*]It will now download the scanner this may take a while please be patient
[*]It will then start scanning wait for the scan to finish
[*]Click Automatic cleaning (recommended)
[*]Wait for it finish the cleaning process
[*]Click show report
[*]This will open up a window with the results of the scan copy and paste those results as a reply to this topic[/list]
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#9 vaxcardinal

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Posted 11 September 2011 - 08:24 PM

Scanning Report
Sunday, September 11, 2011 20:16:04 - 21:22:16

Computer name: KITCHEN-EMILY
Scanning type: Scan system for malware, spyware and rootkits
Target: C:\ D:\
1 malware found
TrackingCookie.Webtrends (spyware)

* System (Disinfected)

Statistics
Scanned:

* Files: 71877
* System: 3772
* Not scanned: 29

Actions:

* Disinfected: 1
* Renamed: 0
* Deleted: 0
* Not cleaned: 0
* Submitted: 0

Files not scanned:

* C:\HIBERFIL.SYS
* C:\PAGEFILE.SYS
* C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
* C:\WINDOWS\SYSTEM32\CONFIG\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
* C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SYSTEM
* C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SECURITY
* C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\COMPONENTS
* C:\WINDOWS\SYSTEM32\CATROOT2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATDB
* C:\WINDOWS\SYSTEM32\CATROOT2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\CATDB
* C:\USERS\EMILY\APPDATA\LOCAL\TEMP\LOW\HSPERFDATA_EMILY\10512
* C:\USERS\EMILY\APPDATA\LOCAL\TEMP\HSPERFDATA_EMILY\14624
* C:\SYSTEM VOLUME INFORMATION\{3D6D2F28-DA49-11E0-A455-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\SYSTEM VOLUME INFORMATION\{47772B26-D980-11E0-B5F5-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\SYSTEM VOLUME INFORMATION\{A2D8232F-DB10-11E0-9D0F-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\SYSTEM VOLUME INFORMATION\{9CAB7AC1-DBD4-11E0-91B2-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\SYSTEM VOLUME INFORMATION\{A4601F2E-D0FE-11E0-9EF2-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\SYSTEM VOLUME INFORMATION\{BFEA6F45-CE45-11E0-A456-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\SYSTEM VOLUME INFORMATION\{C1AB93C7-DC89-11E0-B27F-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\SYSTEM VOLUME INFORMATION\{C13A9195-DB9D-11E0-8664-00219B0AF1B3}{3808876B-C176-4E48-B7AE-04046E6CC752}
* C:\QOOBOX\BACKENV\SETPATH.BAT
* C:\QOOBOX\BACKENV\VIKPEV00
* C:\BOOT\BCD

Options
Scanning engines:

Scanning options:

* Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML XXX ANI AVB BAT CMD JOB LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
* Use advanced heuristics

#10 gringo_pr

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Posted 11 September 2011 - 08:49 PM

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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#11 gringo_pr

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Posted 14 September 2011 - 09:26 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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