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Computer painfully slow, freezes often


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#1 Seeingisbelieving

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Posted 09 September 2011 - 09:17 PM

I have a Compaq Presario running windows XP home edition that is several years old, and over the last six months it has gotten slower and slower, both online and trying to browse my files. For online I use the lastest version of Firefox, downloaded just a day or two and it's still slow. Often programs will freeze, say (not responding), and I have to hold the power key and completely restart the computer. In these cases my cursor still appears on the screen and moves, but doesn't do anything when I click stuff. I've run spybot and AVG scans and they come up with nothing. Please advise with what other information I need to post.

Edited by Seeingisbelieving, 09 September 2011 - 09:20 PM.


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#2 Broni

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Posted 09 September 2011 - 09:45 PM

Please download MiniToolBox and run it.

Checkmark following boxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
  • List Minidump Files
Click Go and post the result.

==================================================================

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Post the content in your next reply.

=================================================================

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

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#3 Seeingisbelieving

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Posted 09 September 2011 - 11:05 PM

Thank you for your assistance with my issue.


MiniToolBox by Farbar
Ran by Compaq_Owner (administrator) on 09-09-2011 at 20:47:01
Microsoft Windows XP Service Pack 2 (X86)

***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/09/2011 06:51:57 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (09/02/2011 09:51:58 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service failed to start due to the following error:
%%1053

Error: (09/02/2011 09:51:58 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the LiveUpdate service to connect.

Error: (09/02/2011 09:51:18 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1053" attempting to start the service LiveUpdate with arguments ""
in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

Error: (09/01/2011 07:52:20 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service failed to start due to the following error:
%%1053

Error: (09/01/2011 07:52:20 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the LiveUpdate service to connect.

Error: (09/01/2011 07:51:49 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1053" attempting to start the service LiveUpdate with arguments ""
in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

Error: (08/30/2011 10:57:41 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service failed to start due to the following error:
%%1053

Error: (08/30/2011 10:57:40 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the LiveUpdate service to connect.

Error: (08/30/2011 10:56:45 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1053" attempting to start the service LiveUpdate with arguments ""
in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

Error: (08/30/2011 08:13:23 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (09/09/2011 06:51:57 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Acrobat - Reader 6.0.2 Update (Version: 6.0.2)
Adobe Flash Player 10 ActiveX (Version: 10.1.82.76)
Adobe Flash Player 10 Plugin (Version: 10.3.183.7)
Agere Systems PCI Soft Modem
Amazon MP3 Downloader 1.0.10
ArtistScope Plugin FX (Version: 4.5.2.0)
ArtistScope Plugin IE 42 (Version: 4.2.0.5)
AVG Free 9.0
Compaq Connections
Compaq Organize
ESET Online Scanner v3
Foxit Reader (Version: 3.3.1.518)
GOM Player (Version: 2.1.28.5039)
Google Toolbar for Internet Explorer
Help and Support Additions (Version: 3.0.5)
HiJackThis (Version: 1.0.0)
HP Boot Optimizer (Version: 1.0.2)
HP Deskjet 3840 (Version: 1.00.0000)
HP Help and Support 4.0 (Version: 4.00.0025)
HP Software Update (Version: 3.0.1.25)
HpSdpAppCoreApp (Version: 3.00.0000)
InterVideo WinDVD Player
InterVideo WinDVD Player (Version: 5.0-B11.767)
iTunes (Version: 4.7.0.42)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
KBD
LiveUpdate 3.0 (Symantec Corporation) (Version: 3.0.1.6)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Works (Version: 08.04.0623)
Mozilla Firefox 6.0.2 (x86 en-US) (Version: 6.0.2)
MPEG2 Codec(libmpeg2/mad)
PC-Doctor for Windows (Version: 1.06.005)
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QuickTime
RealPlayer
Remove Adobe Photoshop Album 2.0 Starter Edition installer
Remove Microsoft Money 2005 installer
Remove Quicken New User Edition installer
SiS VGA Utilities
Sonic Express Labeler (Version: 2.0.0)
Sonic MyDVD Plus (Version: 6.1.0)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
Symantec Network Drivers Update (Version: 5.5.6.604)
WebFldrs XP (Version: 9.50.7523)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 10
Windows XP Hotfix - KB867282 (Version: 20050127.090417)
Windows XP Hotfix - KB873339 (Version: 20041117.092459)
Windows XP Hotfix - KB883667 (Version: 20040812.104354)
Windows XP Hotfix - KB885250 (Version: 20050118.202711)
Windows XP Hotfix - KB885835 (Version: 20041027.181713)
Windows XP Hotfix - KB885836 (Version: 20041028.173203)
Windows XP Hotfix - KB887472 (Version: 20041014.162858)
Windows XP Hotfix - KB887742 (Version: 20041103.095002)
Windows XP Hotfix - KB888113 (Version: 20041116.131036)
Windows XP Hotfix - KB888239 (Version: 20041124.162528)
Windows XP Hotfix - KB890175 (Version: 20041201.233338)
Windows XP Hotfix - KB891781 (Version: 20050110.165439)

========================= Memory info: ===================================

Percentage of memory in use: 87%
Total physical RAM: 383.48 MB
Available physical RAM: 46.45 MB
Total Pagefile: 1102.59 MB
Available Pagefile: 302.51 MB
Total Virtual: 2047.88 MB
Available Virtual: 1990.82 MB

========================= Partitions: =====================================

1 Drive c: (PRESARIO) (Fixed) (Total:143.94 GB) (Free:26.53 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:5.09 GB) (Free:0.37 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-F78BF48CE2

Administrator ASPNET Compaq_Owner
Guest HelpAssistant SUPPORT_388945a0
SUPPORT_fddfa904

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini022510-01.dmp
C:\WINDOWS\Minidump\Mini042609-01.dmp
C:\WINDOWS\Minidump\Mini060610-01.dmp
C:\WINDOWS\Minidump\Mini072310-01.dmp
C:\WINDOWS\Minidump\Mini082410-01.dmp
C:\WINDOWS\Minidump\Mini090810-01.dmp
C:\WINDOWS\Minidump\Mini101910-01.dmp
C:\WINDOWS\Minidump\Mini102009-01.dmp
C:\WINDOWS\Minidump\Mini102110-01.dmp
C:\WINDOWS\Minidump\Mini102509-01.dmp

**** End of log ****




Process PID CPU Private Bytes Working Set Description Company Name Command Line
System Idle Process 0 92.19 0 K 28 K
System 4 0 K 56 K
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
smss.exe 344 168 K 60 K Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 392 1.56 1,624 K 1,748 K Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 416 5,672 K 672 K Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 460 1,800 K 1,808 K Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
svchost.exe 612 3,076 K 1,416 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
wmiprvse.exe 2968 2,336 K 4,508 K
svchost.exe 696 1,816 K 1,332 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
svchost.exe 740 13,332 K 8,404 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
wuauclt.exe 2828 5,560 K 80 K Automatic Updates Microsoft Corporation "C:\WINDOWS\system32\wuauclt.exe"
svchost.exe 812 1,384 K 924 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k NetworkService
svchost.exe 888 1,760 K 448 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
spoolsv.exe 1064 3,076 K 524 K Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
AluSchedulerSvc.exe 1560 848 K 68 K Automatic LiveUpdate Scheduler Service Symantec Corporation "C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe"
avgwdsvc.exe 1588 5,544 K 2,168 K AVG Watchdog Service AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG9\avgwdsvc.exe"
avgnsx.exe 164 17,280 K 1,224 K AVG Network scanner Service AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG9\avgnsx.exe"
jqs.exe 1628 6.25 2,004 K 1,392 K Java™ Quick Starter Service Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
MDM.EXE 1720 876 K 392 K Machine Debug Manager Microsoft Corporation "C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE"
svchost.exe 1764 2,300 K 92 K Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k imgsvc
avgemc.exe 2020 4,480 K 576 K AVG E-Mail Scanner AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG9\avgemc.exe"
avgcsrvx.exe 940 3,124 K 92 K AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o. /pipeName=86b5c140-8e34-44fb-9150-7bf351da8717 /coreSdkOptions=0 /binaryPath="C:\Program Files\AVG\AVG9\"
alg.exe 2368 1,068 K 364 K Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
iPodService.exe 2508 2,016 K 680 K iPodService Module Apple Computer, Inc. "C:\Program Files\iPod\bin\iPodService.exe"
lsass.exe 472 3,636 K 1,028 K LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
avgchsvx.exe 828 22,092 K 292 K AVG Cache Server AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG9\avgchsvx.exe"
avgrsx.exe 836 1,620 K 548 K AVG Resident Shield Service AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG9\avgrsx.exe"
avgcsrvx.exe 980 19,112 K 364 K AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o. /pipeName=9478dd2c-b7df-42f8-a5dd-a66ab250885a /coreSdkOptions=30 /logConfFile="C:\Documents and Settings\All Users\Application Data\avg9\temp\9a54867b-eed2-4033-b4f5-5483029039f2-344-oopp.tmp" /loggerName=AVG.RS.Core /binaryPath="C:\Program Files\AVG\AVG9\" /tempPath="C:\Documents and Settings\All Users\Application Data\avg9\temp\"
explorer.exe 1512 27,204 K 6,080 K Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
hpztsb10.exe 2064 928 K 448 K HP "C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe"
hpcmpmgr.exe 2072 3,452 K 536 K HP Framework Component Manager Service Hewlett-Packard Company "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
hpwuSchd2.exe 2080 564 K 288 K hpwuSchd Hewlett-Packard Company "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
jusched.exe 2172 1,432 K 96 K Java™ Platform SE binary Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jusched.exe"
TeaTimer.exe 2332 74,372 K 46,088 K System settings protector Safer-Networking Ltd. "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
ctfmon.exe 2364 832 K 448 K CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
Compaq Connections.exe 2456 4,900 K 3,456 K Hewlett-Packard "C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe" -startup
sistray.exe 2468 912 K 456 K SiS Compatible Super VGA Tray Application Silicon Integrated Systems Corporation "C:\WINDOWS\system32\sistray.exe"
procexp.exe 364 13,088 K 16,800 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Compaq_Owner.YOUR-F78BF48CE2\My Documents\Downloads\ProcessExplorer\procexp.exe"
KBD.exe 3364 5,456 K 1,220 K KBD EXE Hewlett-Packard Company C:\HP\KBD\KBD.EXE
ALCXMNTR.EXE 3640 1,988 K 316 K Realtek Audio - Event Monitor Realtek Semiconductor Corp. ALCXMNTR.EXE
AGRSMMSG.exe 1304 724 K 384 K SoftModem Messaging Applet Agere Systems AGRSMMSG.exe
hpsysdrv.exe 2136 472 K 292 K hpsysdrv Hewlett-Packard Company c:\windows\system\hpsysdrv.exe
iTunesHelper.exe 1492 1,084 K 316 K iTunesHelper Module Apple Computer, Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
firefox.exe 2360 154,808 K 110,924 K Firefox Mozilla Corporation "C:\Program Files\Mozilla Firefox\firefox.exe" -requestPending -osint -url "http://get.adobe.com/flashplayer/completion/aih/?exitcode=0"
plugin-container.exe 160 21,688 K 7,748 K Plugin Container for Firefox Mozilla Corporation "C:\Program Files\Mozilla Firefox\plugin-container.exe" --channel=2360.44c8e40.863583734 "C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll" - -greomni "C:\Program Files\Mozilla Firefox\omni.jar" 2360 "\\.\pipe\gecko-crash-server-pipe.2360" plugin
plugin-container.exe 3524 6,396 K 3,592 K Plugin Container for Firefox Mozilla Corporation "C:\Program Files\Mozilla Firefox\plugin-container.exe" --channel=2360.41e55c0.2040207984 "c:\Program Files\Microsoft Silverlight\4.0.60531.0\npctrl.dll" - -greomni "C:\Program Files\Mozilla Firefox\omni.jar" 2360 "\\.\pipe\gecko-crash-server-pipe.2360" plugin

Attached Files



#4 Broni

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Posted 09 September 2011 - 11:21 PM

Your primary culprit is a very low amount of RAM installed:

Total physical RAM: 383.48 MB

You could definitely use another 512MB of RAM for much better performance.

Next, you have some Norton leftovers.
Run this tool to remove them: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

Next, we can disable some unnecessary startups.
Re-run Autoruns, click on "Logon" tab and UN-check:

+ "HP Software Update"
+ "SunJavaUpdateSched"
+ "TkBellExe"
+ "Compaq Connections.lnk"

Restart computer.

Next, I suggest you uninstall Spybot.
With your computer specs it surely slows you down.

You may be also affected by AVG, which is rather heavy on resources.
I suggest, you uninstall it using AVG Remover: http://www.avg.com/us-en/utilities and install one of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html (make sure to opt out from installing Ask Toolbar - it comes pre-checked)

Finally...

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

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#5 Seeingisbelieving

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Posted 10 September 2011 - 01:55 PM

A sticker on the front of my computer claims it has 512MB PC3200 memory, I remember when I bought it I paid like an extra hundred bucks for double ram and double hard drive space. Is ram something I can just take it down somewhere and have more installed? When trying to download the norton remover I have to know what kind I have to download the correct uninstaller. How do I find which kind I have? Again, thank you for all your help.

#6 Broni

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Posted 10 September 2011 - 02:42 PM

You can install RAM by yourself. Not a big deal.
We need to check how much RAM your computer will take.
What's the computer brand and model?


When trying to download the norton remover I have to know what kind I have to download the correct uninstaller.

They all lead to a very same tool, so click on anyone of them.

Edited by Broni, 10 September 2011 - 02:42 PM.

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#7 Seeingisbelieving

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Posted 10 September 2011 - 08:14 PM

I have done all that you suggested and my computer does seem much more responsive. As to the brand/model, it is compaq presario and says SR1520NX on the bottom of the tower.

#8 Broni

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Posted 10 September 2011 - 10:09 PM

Here is your RAM: http://www.crucial.com/store/listparts.aspx?model=Presario%201500%20Series&Cat=RAM
For 40 bucks you can get additional 512MB of RAM.

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